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URGENT...go to help centre ... onecare couldn't install required update....

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My Windows Live One care has been at critical (red) all day and now I am just getting annoyed. It says Urgent go to the help centre. Onecare couldn't install a required update on this PC.'

I have gone to help centre and it tells me nothing. I have had so much problem with this program

that I am really at my wits ends. Please help if you can. If not please tell me how to unsubscribe and uninstall.

Thanks

Monday, February 4, 2008 12:56 AM

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Try the information in this post -
Information to help troubleshoot and resolve update problems -

http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=1286736&SiteID=2

Or contact support for help -

How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2
-steve

Monday, February 4, 2008 2:33 PM

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Try the information in this post -
Information to help troubleshoot and resolve update problems -

http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=1286736&SiteID=2

Or contact support for help -

How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2
-steve

Monday, February 4, 2008 2:33 PM

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I have same issue. Does not let me restart OneCare, clicking recommended buttons etc. does not fix it. Something is going on! Did Microsoft really release an update to OneCare this weekend (Feb 2-3)?? Is this a new virus attack that disables onecare scanning tools?

Monday, February 4, 2008 4:33 PM
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Same problem here. What's going on. Also getting an error saying the firewall can't start. Clicking FIX never fixes anything.

Monday, February 4, 2008 8:41 PM

John0185 wrote:

I have same issue. Does not let me restart OneCare, clicking recommended buttons etc. does not fix it. Something is going on! Did Microsoft really release an update to OneCare this weekend (Feb 2-3)?? Is this a new virus attack that disables onecare scanning tools?

Yes, there was an update released on 1/31 and it is being deployed now.

See if these tools resolve the problem -

Firewall repair tool - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2468376&SiteID=2

OneCare won't start - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2523777&SiteID=2

Virus and Spyware repair tool - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2667445&SiteID=2

If not, please contact support:

How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

-steve

Tuesday, February 5, 2008 1:07 AM

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