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What if the MGADiag.exe is ran and then What? RRS feed

  • Question

  • First I do not see where I can reply to

    Microsoft MVP since 2004

    (Partner, MVP)

    Please download and run the Microsoft Genuine Advantage Diagnostics Tool

    Forum Topic Link - http://social.microsoft.com/Forums/is/genuinefeedback/thread/74df9cb3-98ce-4cfc-a4e9-a70258e65a78

    regarding after running GenuineCheck.exe, I receive also "This version of the Windows Genuine Advantage validation tool is no longer supported.  Please download the newest version and ensure that your system clock is accurate"

    Then I downloaded and ran MGADiag.exe , results as follows, but then what do I do??

    The Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {73BC0E13-BC65-4DC7-9EFD-0902E76A55D0}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120503-2030
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office FrontPage 2003 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{73BC0E13-BC65-4DC7-9EFD-0902E76A55D0}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-1153028111-1468178577-1030824487</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire M3970</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A1</Version><SMBIOSVersion major="2" minor="6"/><Date>20110323000000.000000+000</Date></BIOS><HWID>42D33607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72079-640-0000106-55045</Pid><PidType>14</PidType></Product></Products><Applications><App Id="17" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800006-02-1033-7601.0000-0962011
    Installation ID: 012923320066253734877884011981839505750003122755367413
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 7QJB7
    License Status: Licensed
    Remaining Windows rearm count: 2
    Trusted time: 9/12/2012 12:27:18 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 9:11:2012 16:23
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAIAAAABAAEAAQACAAAAAQABAAEAonbidi1+qDfwhviO6LYITr0gnhQucw==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            ACRSYS        ACRPRDCT
      FACP            ACRSYS        ACRPRDCT
      HPET            ACRSYS        ACRPRDCT
      MCFG            ACRSYS        ACRPRDCT
      SSDT            ACRSYS        ACRPRDCT
      SLIC            ACRSYS        ACRPRDCT

    • Moved by Carey FrischMVP, Moderator Wednesday, September 12, 2012 7:02 PM Moved to more appropriate forum category (From:Feedback and Comments)
    Wednesday, September 12, 2012 6:35 PM

Answers

  • The report shows that Windows is licensed.

    License Status: Licensed

    Use IE for all validation checks. 


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 8GB ram.

    Thursday, September 13, 2012 12:48 PM
    Answerer

All replies

  • My next attempt is to download WindowsActivationUpdate.exe and run, then retry GenuineCheck.exe

    http://www.microsoft.com/genuine/validate/DownloadValidationSupport.aspx?displaylang=en

    which did nothing, I still get "This version of the Windows Genuine Advantage validation tool is no longer supported.  Please download the newest version and ensure that your system clock is accurate"

    Wednesday, September 12, 2012 6:40 PM
  • If you are having a problem with Windows Updates, please use Internet Explorer when visiting Windows Update.  Your Windows license is genuine according to your MGA Report.

    Carey Frisch

    Wednesday, September 12, 2012 7:01 PM
    Moderator
  • Thanks Carey Frisch, with Win7 I do not have to open I.E. to Update that I found that out...and I do not have issues with Window Updates, not the reason for my attempting to Validate my Win7 copy with Genuine Check.

    And per "Your Windows license is genuine according to your MGA Report." how was I to make that determination as the User, when nothing at the end of running MGA Diagnostic Tool raised the Flag to inform me.  And what brought me looking for a solution to this forum.

    And for some reason when I visited microsoft.com/genuine/validate I accidentally first performed it using Firefox, no results, then I tried suing Chrome, which same thing, however I realize now that you do not receive any Message (Flag) Stating Your Windows Copy is Valid.  And I did not really pay attention to the Welcome to Windows of that page.

    So error on my part, however I was trying to figure out if I had downloaded GenuineCheck.exe, thinking microsoft.com would recognize I was using Windows 7 64-bit, would allow only the version GenuineCheck.exe for Win7 to be downloaded.  It now appears it maybe for WinXP instead, no way to verify this per the file's details.

    I visited - Windows Genuine Advantage Notifications - http://support.microsoft.com/kb/905474

    And it is almost as if you have to read every line to see that the page began after the heading with System Tip "This article applies to a different version of Windows than the one you are using. Content in this article may not be relevant to you."

    Which would be nice, if in the page heading it would indicate Windows Genuine Advantage Notifications for XP or Vista or Win7.

    And after running MGADiag.exe the Validation Info, did not provide an Validation Code, other than 0  as per the link provided by  UOldGoat 11 Dec 2011  http://www.microsoft.com/en-us/download/exe-validation.aspx?id=13518  I was expecting a Validation Code something more than 0, so again I thought my my Copy for some reason is not valid...which has happened to me before from ordering XP Pro System Disks...after several months or a year its validated, then not.

    I was not having problems with Windows Updates, as I was with Firefox 14, being very slow, crashing, the forever "Not Responding" that seems to be common with Win7...something I never experienced before with other Win OS versions.

    And why Firedox not I.E. or Chrome...I have Norton Security Suite v6, and I have used Norton Internet Security's Identity Safe/Safe Web for years, which every time a Browser update comes along, then Identity Safe/Safe Web/Norton Toolbar is not compatible. 

    And now that I am using a Windows 64-bit OS, I.E. v9 64-bit is not compatible, and it does not seem the Norton Toolbar and Identity Safe/Safe Web works in Chrome v21, although the icon is visible, not showing active and no option to enable, only to disable or remove or hide.  And after using computers for 30 years, you become accustom to some features and I am not crazy to some changes in how an OS feels and looks, same of Browsers, since I spend 12-18 hours a day on a computer.

    And there are other site features that I use that also are affected when a Browser updates, which is frustrating when you hope the update/upgrade provides better security & ease of use...but then you are spending time trouble shooting, uninstalling and re-installing and this takes away from my time.

    And the Forums always seem to have umpteen others with the same issue, no resolve, and more time is wasted looking for a solution.  And then the finger pointing begins while the User is caught in the middle.   Meanwhile I am not able to continue researching, why I have many computers running Win7 (SP1), Vista (SP1) and XP (SP3) running older version browsers that do work & compatible meeting my needs.

    Appreciate your time, and quick response...D.R. "Doc" Young

    Wednesday, September 12, 2012 8:32 PM
  • p.s. it was Firefox that got me to first Validate in steps to correct Firefox's slowness per their instructions, also resource hungry/memory performance and per http://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster#os=win&browser=fx14

    One of the items under Table of Contents is Optimize Windows  and that led me to MS Support and Validating Win7

    Doc

    Wednesday, September 12, 2012 9:12 PM
  • The report shows that Windows is licensed.

    License Status: Licensed

    Use IE for all validation checks. 


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 8GB ram.

    Thursday, September 13, 2012 12:48 PM
    Answerer
  • When attempting to validate on Microsoft's website you will get this error:

    "This version of the Windows Genuine Advantage validation tool is no longer supported.  Please download the newest version and ensure your system clock is accurate."


    The Solution:
    "I discovered the solution to this problem a short time ago and wanted to share with everyone so that you are not led on a wild goose chase.  The solution is very simple.
    Microsoft forgot to change the URL to point to the new validation software.  When you arrive at the old validation page after you press "Continue" on the Validation Required page, just go to the URL and change "exe-validation" to "genuine-validation" and press return.
    Example:
    Old Link - http://www.microsoft.com/en-us/download/exe-validation.aspx?id=30491
    New Link - http://www.microsoft.com/en-us/download/genuine-validation.aspx?id=30491     <-- Use genuine-validation instead of exe-validation
    Note:  The ID will be different depending on what update you are downloading.
    Please let me know if this works for everyone.
    Steve"

    Read the whole issue here:

    http://social.microsoft.com/Forums/is/genuinewindows7/thread/6e11108f-4633-49b1-9421-cf262d5c821a

    Regards,

    Chris

    Sunday, October 21, 2012 9:31 PM
  • Please read the sticky at the head of the forum Index page.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, October 21, 2012 9:43 PM
    Moderator
  • hello i was just wondering if there was anyway to check your windows product key using the mgadiag test because it says my windows is not genuine and i need my product key to enter into my computer to show that its genuine so is there anyway because the first half of the key is hidden with *'s ?

    -Thanks

    Sunday, December 16, 2012 12:25 AM
  • hello i was just wondering if there was anyway to check your windows product key using the mgadiag test because it says my windows is not genuine and i need my product key to enter into my computer to show that its genuine so is there anyway because the first half of the key is hidden with *'s ?

    -Thanks
    Sunday, December 16, 2012 12:25 AM
  • Please observe the sticky at the top of this forum titled, "Please Read Before Posting" and post your MGADiag report and your question in your own new thread. 

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 8GB ram.

    Sunday, December 16, 2012 12:37 AM
    Answerer
  • Please start a NEW thread of your own, and post an MGADiag report.

    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
    (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
     Once saved, run the tool.
    Click on the Continue button, which will produce the report.
     To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
      - **in your own thread**, please
     
    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
    http://www.microsoft.com/en-us/howtotell/Hardware.aspx

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, December 16, 2012 8:53 PM
    Moderator