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Office Pro 2007 and Visio 2007 Not Validating as Genuine RRS feed

  • Question

  • My organization recently acquired 100 copies of Office Pro, Visio and Project in individually packaged cases.  We are a national organization and received the software from a well known national distributor.  As a result, I'm positive that the software is genuine.

     

    Unfortunately, it is showing as not genuine for both Office Pro and Visio 2007 on my PC running Vista.  I followed all the tips I could find in the forum and on-line help, but the software will not validate.  What do I do to resolve this problem?

     

    Thanks,

     

    Kevin Lutz

    VP of Technology

    Thursday, December 27, 2007 4:37 PM

Answers

  • Kevin,

     

            Thank you for providing us with the Diagnostic Results. Microsoft Office Project Standard 2007 is not activated.  Your issue appears to be outside the scope of the Genuine Advantage forum. In an attempt to assist I would like to provide the following information. Please review knowledge base article (KB) How to troubleshoot problems that you may experience when you try to activate a 2007 Office product @:  http://support.microsoft.com/kb/919895, and http://support.microsoft.com/kb/903275/en-us for Office Suites 2003 and below.  The links will provide resolutions supporting Office Suites. However if the issue persists I would recommend you contact Microsoft Office support at http://support.microsoft.com/gp/assistsupport and choosing your product to create a support incident.

     

    There are two methods for activating Office; telephone and the Internet which is the easier of the two methods. To activate the product by using the Internet, follow these steps:


    For Microsoft Office 2007, follow these steps:

     

    1)      Start any office program.

    2)      In the Office Activation Wizard, click the “Activate by using Internet” option, and then click “Next”.

    3)      Click “Submit” to send your information to the Microsoft licensing servers.

     

    NOTE:  When your information is validated, the “Activation Complete” page appears.  Then, you can use the Office programs.  You will not have to activate Office in the future.

    4)      Click “Finish”

     

    Please follow the below guidance for telephone activation for your version of Office:

    1)      Start any Office program.

    2)      In the “Office Activation Wizard”, click the “Activate by using the telephone” option, and then click Next

    3)      Read the “Microsoft Office Privacy Policy” page, and then click “Next”.
    Note You are not required to read the Microsoft Office Privacy Policy to continue these steps in Microsoft Office 2007. A link to the Microsoft Office Privacy Policy is provided so that you can read it at any time.

    4)      In the “Select your location” list, select a country or region. Call the telephone number that is listed on line 2. The customer service agent will ask you for the installation ID and will give you a confirmation ID in return. Type the confirmation ID in the boxes provided.

    5)      Click “Next”.

    6)      On the “Activation Complete” page, click “Finish”.

    Please reference the following site for activation and registration centers for Microsoft products:   http://support.microsoft.com/kb/326851 .  The KB article will provide numbers to call for activating Microsoft products.  Should you need further guidance please post your question/s to the Windows XP General newsgroup forum located here: http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?query=activation&dg=microsoft.public.windowsxp.general&cat=en-us-ms-winxp&lang=en&cr=US&pt=&catlist=B0DE109D-10E1-4C3C-BCC9-8EB7A22FC6A0&dglist=&ptlist=&exp=&sloc=en-us . 

     

     

     

    Thank you,

     

    Stephen Holm, MS

     

    Thursday, December 27, 2007 10:47 PM

All replies

  • Kevin,

     

    Interesting? First please download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum. This will allow us to see what you are experiencing so we may begin to forumulate a resolution. 

     

    Step 2 is tell us about the COA. Tell us:


    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.

    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

    Next, please the following information:

     

    details around what you are actually experiencing

        -- Example are you receiving any error codes whatsoever or messaging which indicate a Blocked Volume Licensing Key (VLK) or ???

     

    -  Please provide the National Distributor's name where the software was purchased, their Website, telephone number, the contact person, and any information you may have.  

     

    All this information will help us find out what exactly may be causing the problem. 

     

     

    Thank you :-)

     

    Stephen Holm, MS

    Thursday, December 27, 2007 7:53 PM
  • Stephen,

     

    Below is the diagnostic from the link you provided.  Note that it states that Office has not been activated, but when I open Word or Excel, click the Office Button, go to Resources and then select Activate Microsoft Office, a dialog box opens with the message "This product has already been activated."  Also, I do remember successfully activating the product after it was installed.

     

    The O/S is showing as Genuine.  It came preinstalled on a HP Compaq purchased in bulk from CDW.  The Office Pro 2007 and Visio Pro 2007 are individual products in the hard shell plastic box.  The CDs have the halograms and the license sticker and packaging look like many others installed without any issues.  The quality of the packaging and printing look original.

     

    These are not volume license keys. They are individually packaged licenses. This was a donation of product to our non-profit organization.  I wasn't with the organization at the time of the donation, so I don't have all the details.  I might be able to get more after the holidays.

     

    The shipping label on the Airborne Express shipping boxes shows sender as:

     

    Microsoft

    3357 Southpark Place

    Grove City, OH 43123

     

     

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-8C6BG-C9BT2-3XDRY
    Windows Product Key Hash: oWta8ppfnmM4oKWopS821q1BPNs=
    Windows Product ID: 89576-OEM-7332141-00039
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010100.0.0.006
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {8BE706BC-3955-46B4-9CAA-BD5CE8FC9B8A}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071009-1548
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 101 Not Activated
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-152-80070002_7E90FEE8-175-80070002_B4D0AA8B-531-645_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_672A8F41-307-80004005_672A8F41-349-80004005_672A8F41-244-80004005_672A8F41-307-80004005_672A8F41-349-80004005_672A8F41-244-80004005_672A8F41-307-80004005_672A8F41-349-

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{8BE706BC-3955-46B4-9CAA-BD5CE8FC9B8A}</UGUID><Version>1.7.0066.0</Version><OS>6.0.6000.2.00010100.0.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-3XDRY</PKey><PID>89576-OEM-7332141-00039</PID><PIDType>2</PIDType><SID>S-1-5-21-3887243340-3354406310-215050172</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Compaq dc5700 Microtower</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>786E2 v02.04</Version><SMBIOSVersion major="2" minor="4"/><Date>20070413000000.000000+000</Date></BIOS><HWID>D5333507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-BPC</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>B1943D27F1F8F78</Val><Hash>85E1m6fHzTzMf0VMulr7Me3eU2M=</Hash><Pid>81605-956-2261532-65165</Pid><PidType>1</PidType></Product><Product GUID="{91120000-003A-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Project Standard 2007</Name><Ver>12</Ver><Val>551E75C20A8970C</Val><Hash>EvsABbOOfA9vb8+cMV+ap4DAtFE=</Hash><Pid>84888-902-4283972-63381</Pid><PidType>1</PidType></Product><Product GUID="{91120000-0051-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2007</Name><Ver>12</Ver><Val>2AA06B8F6A3778</Val><Hash>ITVmyfaVYVJTrrzGUbNVXhWvJVU=</Hash><Pid>84890-956-0273844-63564</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

     

    Thursday, December 27, 2007 10:02 PM
  • Kevin,

     

            Thank you for providing us with the Diagnostic Results. Microsoft Office Project Standard 2007 is not activated.  Your issue appears to be outside the scope of the Genuine Advantage forum. In an attempt to assist I would like to provide the following information. Please review knowledge base article (KB) How to troubleshoot problems that you may experience when you try to activate a 2007 Office product @:  http://support.microsoft.com/kb/919895, and http://support.microsoft.com/kb/903275/en-us for Office Suites 2003 and below.  The links will provide resolutions supporting Office Suites. However if the issue persists I would recommend you contact Microsoft Office support at http://support.microsoft.com/gp/assistsupport and choosing your product to create a support incident.

     

    There are two methods for activating Office; telephone and the Internet which is the easier of the two methods. To activate the product by using the Internet, follow these steps:


    For Microsoft Office 2007, follow these steps:

     

    1)      Start any office program.

    2)      In the Office Activation Wizard, click the “Activate by using Internet” option, and then click “Next”.

    3)      Click “Submit” to send your information to the Microsoft licensing servers.

     

    NOTE:  When your information is validated, the “Activation Complete” page appears.  Then, you can use the Office programs.  You will not have to activate Office in the future.

    4)      Click “Finish”

     

    Please follow the below guidance for telephone activation for your version of Office:

    1)      Start any Office program.

    2)      In the “Office Activation Wizard”, click the “Activate by using the telephone” option, and then click Next

    3)      Read the “Microsoft Office Privacy Policy” page, and then click “Next”.
    Note You are not required to read the Microsoft Office Privacy Policy to continue these steps in Microsoft Office 2007. A link to the Microsoft Office Privacy Policy is provided so that you can read it at any time.

    4)      In the “Select your location” list, select a country or region. Call the telephone number that is listed on line 2. The customer service agent will ask you for the installation ID and will give you a confirmation ID in return. Type the confirmation ID in the boxes provided.

    5)      Click “Next”.

    6)      On the “Activation Complete” page, click “Finish”.

    Please reference the following site for activation and registration centers for Microsoft products:   http://support.microsoft.com/kb/326851 .  The KB article will provide numbers to call for activating Microsoft products.  Should you need further guidance please post your question/s to the Windows XP General newsgroup forum located here: http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?query=activation&dg=microsoft.public.windowsxp.general&cat=en-us-ms-winxp&lang=en&cr=US&pt=&catlist=B0DE109D-10E1-4C3C-BCC9-8EB7A22FC6A0&dglist=&ptlist=&exp=&sloc=en-us . 

     

     

     

    Thank you,

     

    Stephen Holm, MS

     

    Thursday, December 27, 2007 10:47 PM