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Laptop crashed and can't reinstall Office Standard on new one RRS feed

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    I bought & installed Office Standard 2007, Military Appreciation Edition, 2 weeks ago. The hard drive on my 2-week old laptop crashed this week, and I couldn't get to any programs to uninstall them. Best Buy replaced the laptop with a new one. I can't reinstall Office Standard 2007 on it.  The license terms say that one copy may be installed on 3 devices, so I should be able to install it.  Help please?   I'm using Windows 7.

    I tried using the Microsoft on-line help section, but it wouldn't accept my product key.

    Thanks.
     
    Sunday, November 8, 2009 10:14 PM

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    Hello JSKP,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    The report is telling us that currently you have a Trial installation of Office Home and Student 2007 installed on your computer.

    Because the installed Office H&S 2007 is a different product than your Office Standard, the Product Key that came with your Office Standard will not activate or convert the installed Trial of Office H&S 2007 to a perpetually licensed product.

    The best thing to do would be to uninstall the Trial installation of Office H&S 2007, restart twice, then install your Office Standard using the genuine Microsoft installation discs that came with your retail package of Office Standard  2007 M.A.E.  After installation, activate online normally, restart, then visit www.microsoft.com/genuine and click the Validate Office button and it should validate normally as well.

    Post back to let us know how you do! :-)
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Tuesday, November 10, 2009 10:44 PM
    Monday, November 9, 2009 11:02 PM

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    Hello JSKP,

    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click the "Continue" button, click the "Copy" button, then paste the report into your post.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, November 9, 2009 3:11 AM
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    Here it is......  Thanks.

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-2QWT6-HCQXJ-9YQTR
    Windows Product Key Hash: PVjSC5x6njvqunmbCY3lOD7rYDo=
    Windows Product ID: 00359-OEM-8992687-00007
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {2276D4A5-883E-4372-9CEF-ABCEBC4A0910}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{2276D4A5-883E-4372-9CEF-ABCEBC4A0910}</UGUID><Version>1.9.0011.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9YQTR</PKey><PID>00359-OEM-8992687-00007</PID><PIDType>2</PIDType><SID>S-1-5-21-2847852831-4029171905-3884341053</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc.        </Manufacturer><Model>U50A                </Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>208    </Version><SMBIOSVersion major="2" minor="5"/><Date>20090826000000.000000+000</Date></BIOS><HWID>94B93607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800007-02-1033-7600.0000-2092009
    Installation ID: 101360376050079910861926550450995912839735008964982780
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 9YQTR
    License Status: Licensed
    Remaining Windows rearm count: 2
    Trusted time: 11/10/2009 2:47:24 PM

    HWID Data-->
    HWID Hash Current: LgAAAAEAAQABAAIAAAABAAAAAgABAAEA6GFiD9y5jIzAZyT+oNyCSEbI9ClGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            082609        APIC1426
      FACP            082609        FACP1426
      DBGP            082609        DBGP1426
      HPET            082609        OEMHPET
      BOOT            082609        BOOT1426
      MCFG            082609        OEMMCFG
      SLIC            _ASUS_        Notebook
      ECDT            082609        OEMECDT
      OEMB            082609        OEMB1426
      GSCI            082609        GMCHSCI
      SSDT            PmRef        CpuPm


    Monday, November 9, 2009 8:49 PM
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    Hello JSKP,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    The report is telling us that currently you have a Trial installation of Office Home and Student 2007 installed on your computer.

    Because the installed Office H&S 2007 is a different product than your Office Standard, the Product Key that came with your Office Standard will not activate or convert the installed Trial of Office H&S 2007 to a perpetually licensed product.

    The best thing to do would be to uninstall the Trial installation of Office H&S 2007, restart twice, then install your Office Standard using the genuine Microsoft installation discs that came with your retail package of Office Standard  2007 M.A.E.  After installation, activate online normally, restart, then visit www.microsoft.com/genuine and click the Validate Office button and it should validate normally as well.

    Post back to let us know how you do! :-)
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Tuesday, November 10, 2009 10:44 PM
    Monday, November 9, 2009 11:02 PM
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    Thanks, Dan. Everything worked just fine until I got to the online validation, which didn't work. It won't tell me why it won't validate. Help again, please? Thanks so much.
    Wednesday, November 11, 2009 9:57 PM
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    Hello JSKP,

    Please post a fresh mgadiag report.

    Also, visit the online diagnostics page to have your system checked for common issues that would interfere with Validation.
    http://www.microsoft.com/genuine/diag/default.aspx?

    Click on the Start Diagnostics button to begin.  If the utility discovers an issue, let it try to fix the issue.

    Post back to let us know what it reported as wrong, if anything, and what it fixed, if anything.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Wednesday, November 11, 2009 10:51 PM
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    Dan,

    Fixed it all by myself before I received your reply. Thousands of thanks for your patience walking me through this process and your detailed easy-to-follow instructions. 

    A very happy veteran,
    JSKP, LTC, USA (Ret)
    Thursday, November 12, 2009 1:51 AM