locked
Genuine Office 2003 installation validates however activation nag screen continues to apear. RRS feed

  • Question

  • Hi,

    I have frustrating a problem with a recently installation of Office 2003 PRO.

    I can confirm that the product key used is from a genuine retail version.

    The machine was recently upgraded from XP home to XP Pro and
    after installation and successful activation of office the nag screen 
    continue to apear stating the copy of MS office has not been activated,
    after proceding to activate I am then informed that it is already
    activated.

    I have deactivated the office by erasing the contents of

    C:\Documents and Settings\All Users\Application Data\Microsoft\OFFICE\DATA
     
    Then successfuly reactivated however upon reboot am again faced with the same problem.

    I have also ran detect and repair on the office installation.


    Below is the output from mgadiag

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key:
    Windows Product Key Hash: =
    Windows Product ID: 5
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: (3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    0
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

     

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

     

    N/A
     



    This below looks interesting

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft


    Can anyone help? 



    Many thanks,

    Chris.

    Tuesday, October 6, 2009 1:18 PM

Answers

  • Hello Cheese Merchant,

    In this MS KB article http://support.microsoft.com/kb/903275 the instructions call for deleting the opa11.dat file, but to not delete the opa11.bak file.

    You deleted both files.  I do not specifically know that deleting the opa11.bak file is the cause of your issue, but it could be.  Is there an opa11.bak file now?

    Perhaps a full uninstallation thru Add or Remove Programs, restarting twice, and then a clean installation will correct the situation.

    If not, then I would suggest contacting Microsoft Office support for assistance with your activation issue.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Tuesday, October 6, 2009 2:42 PM

All replies

  • Hello Cheese Merchant,

    In this MS KB article http://support.microsoft.com/kb/903275 the instructions call for deleting the opa11.dat file, but to not delete the opa11.bak file.

    You deleted both files.  I do not specifically know that deleting the opa11.bak file is the cause of your issue, but it could be.  Is there an opa11.bak file now?

    Perhaps a full uninstallation thru Add or Remove Programs, restarting twice, and then a clean installation will correct the situation.

    If not, then I would suggest contacting Microsoft Office support for assistance with your activation issue.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Tuesday, October 6, 2009 2:42 PM
  • Hi Dan,

    Thank you for taking the time to reply to this post.


    With your help I've dug a little deeper and now understand.


    Thanks again,

    Chris.



    Tuesday, October 6, 2009 7:02 PM