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Vista Activation Error: C004C003. How to retrieve Key? RRS feed

  • Question

  • I was asked to evaluate Vista to plan for future development needs and

    challenges. I download the Vista Release candidate from your website.

    I copied the CD key that came up on the web page. At the time of the

    installation Vista seemed to install, register and activate without

    incident.

    After 14 days, the system reported the activation server said that the key

    was in use and we needed to enter a new key.

    Unfortunately, I have a few Vista keys. We have the MSDN subscription, we

    had a Vista RC1 disk and key, I did not have access to these and I know I

    did not use these. It took about three attempts on two different systems

    before I was successful in down loading the Vista RC1. None of the vista

    keys work.

    The failure message error code is C004C003.

    As per your instructions I have used the slmgr utility and I have obtained

    the following.

    Activation ID: 0761585a-2ba4-4f2e-bae8-88a204f

    The first letters of the product key are: DYDCV-

    It is quite possible that the hand transcribed keys have an error so I

    requested that the key be resent. The response was, that I have exceeded

    the allowed number of key requests. The emails mentioned contain links

    and these links to do not bring me to any page with a key.

    The following options would be quite satisfactory:

    Can you send me a functioning activation key.

    If you need more information from the use of slmgr, I would be happy to

    follow those instructions.

    If we can not activate Vista. What are the steps in restoring the

    previous XP installation.

    Any help here would be profoundly appreciated.

     

    Friday, December 8, 2006 8:42 PM

Answers

  • Hi Walter,

    First, I'd like to ask you to reenter your product key and activate.  Once you've entered it, make sure to click "Next" or press Enter, but do not click "Activate Windows online now".  If you're still unable to activate please post the results of the WGA diag tool - http://go.microsoft.com/fwlink/?linkid=52012 .  With that information I can try find out what might be wrong with the key you're using.  Do I understand correctly that you have 2 keys?  Thank you!

    Friday, December 8, 2006 9:28 PM

All replies

  • Hi Walter,

    First, I'd like to ask you to reenter your product key and activate.  Once you've entered it, make sure to click "Next" or press Enter, but do not click "Activate Windows online now".  If you're still unable to activate please post the results of the WGA diag tool - http://go.microsoft.com/fwlink/?linkid=52012 .  With that information I can try find out what might be wrong with the key you're using.  Do I understand correctly that you have 2 keys?  Thank you!

    Friday, December 8, 2006 9:28 PM
  • Here are the results from the MCGDiags progrm:

     

    Diagnostic Report (1.5.0723.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Detailed Status: 0xc004f012
    Windows Product Key: *****-*****-YWW4P-9J3HP-DYDVC
    Windows Product Key Hash: V2+rCrY8eTylK42OfEceLaCHR2U=
    Windows Product ID: 78426-007-0000392-70398
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.5600.2.00010100.0.0.000
    ID: f42ab3c0-9415-4ebf-96fb-3eac17b85ad1
    Is Admin: No
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.716.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000000
    Build lab: 5600.vista_rc1.060829-2230
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3175-80070002_025D1FF3-138-80041013_025D1FF3-324-80040154_025D1FF3-269-80040154_025D1FF3-273-80070002_3E121E02-409-80004005_3E121E02-300-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: K:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>f42ab3c0-9415-4ebf-96fb-3eac17b85ad1</UGUID><Version>1.5.0723.0</Version><OS>6.0.5600.2.00010100.0.0.000</OS><PKey>*****-*****-*****-*****-DYDVC</PKey><PID>78426-007-0000392-70398</PID><PIDType>5</PIDType><SID>S-1-5-21-1645522239-73586283-682003330</SID><SYSTEM><Manufacturer>VIAK8T</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="3"/><Date>20040616000000.000000+000</Date></BIOS><HWID>B92D3207018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>313187CC435159A</Val><Hash>LufRFu4Fp32X/dLrzd/Qhc7FcqM=</Hash><Pid>70145-717-1216684-57559</Pid><PidType>1</PidType></Product><Product GUID="{91510409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2003</Name><Ver>11</Ver><Val>B9FF60CDD959A</Val><Hash>B4IfIXfWnz1WhH76tPeqZljsVUY=</Hash><Pid>72085-717-4668747-55614</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

    The problem was that it took about 4 tries before I was successful in downloading the Vista RC1 installer.  I am not sure which key was the correct one. In any event it is not possible to access those messages with the key.

     

     

     

    Monday, December 11, 2006 10:31 PM
  • Please open a free service request by visiting: https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860 and post your SR number here.  It takes about a day for the me to be able to see it.  I'll contact you directly so we can figure out what kind of keys you have.  Thank you!
    Tuesday, December 12, 2006 10:09 PM