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Windows XP Pro possibly counterfeit RRS feed

  • Question

  • I purchased a Toshiba laptop with XP Home edition. The IT guy at the mortgage company I was with installed XP Pro because he said it was more stable. (The company is no longer in business; I was told that it was a multi-user license and I do not have an XP Pro disc). A couple of days ago I started receiving hthe message that I might be the victim of software counterfeiting. I ignored it, but then my computer virtually stopped working. I will purchase the license from Microsoft, but will this resolve my issue?

     

    I cannot go online at all with this laptop and I cannot access any of my email files. I think if I start in safe mode the resolve button will work.

     

    If I purchase this license and at some point want to re-format with XP Pro, will this be possible?

     

    Thank you for your help.

    Monday, April 30, 2007 2:55 PM

Answers

  • Hi pixellogix,

     

    Right now, your computer has a Volume Licensing edition of XP Pro installed (Line 8), and that installation was done with a now-blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

    As a rule, VLk editions of XP should not be sold to individual consumers.Large Corporations, Large Schools and Governments have legal agreements with Microsoft, which assign them a unique Volume License Key (VLK).  Using their assigned VLK to install software provides them with the flexibility of installing on many computers.

     

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

     

    If Windows XP came Pre-installed on your computer:

    1) Look on your computer for a Certificate of Authenticity (CoA) sticker.

    2) Compare the Product Key on the CoA with the last 15 digits of the Product Key listed in your Diagnostic Report

     

    3a) If they are diffrent, go to step 4a)

    3b) If they are the same, go to step 4b)

    3c) If there is no CoA sticker on your computer, go to step 4b)

     

    4a) It appears that Windows XP was re-installed on your computer (using an invalid Product Key) at some point after you bought your computer. My suggestion is to Re-install Windows, using the Product Key from your CoA sticker. If you can not find the Repair/Install CD that came with your computer, you may need to contact the Manufacturer of your computer for a replacment.

    4b) It is quite common for unscrupulous resellers to bundle a keygen VLK with software because they are aware that there is only a small chance that the purchaser will find out that they have received counterfeit Software and Product Key. If you go to http://www.microsoft.com/resources/howtotell/en/default.mspx , you can see that some counterfeits can be very sophisticated. I can provide you with a couple options and I recommend that you follow up with both:

     

    * Contact the person/company that sold you the software and demand the Genuine Microsoft software, that you paid for. Or a Refund.

    * Click on the blue star in the System Tray and Submit a Piracy Report to Microsoft. If it is a High Quality counterfeit (go to http://www.microsoft.com/resources/howtotell/en/default.mspx for comparisons), you may be eligible for a free replacement. 

    or

    * Click on the blue star in the system tray and follow the directions to purchase a WGA kit.

     

      If Windows XP, on your computer, did not come preinstalled:

    1) It is quite common for unscrupulous resellers to bundle a keygen VLK with software because they are aware that there is only a small chance that the purchaser will find out that they have received counterfeit Software and Product Key. If you go to http://www.microsoft.com/resources/howtotell/en/default.mspx , you can see that some counterfeits can be very sophisticated.I can provide you with a couple options and I recommend that you follow up with both:

     

    * Contact the person/company that sold you the software and demand the Genuine Microsoft software, that you paid for. Or a Refund.

    * Click on the blue star in the System Tray and Submit a Piracy Report to Microsoft. If it is a High Quality counterfeit (go to http://www.microsoft.com/resources/howtotell/en/default.mspx for comparisons), you may be eligible for a free replacement. 

    or

    * Click on the blue star in the system tray and follow the directions to purchase a WGA kit.

     

    Thank you,

    Darin Smith

    MGA Forum Program Manager

    --------------------------------------------------------
    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.

    --------------------------------------------------------

    Tuesday, May 8, 2007 12:09 AM

All replies

  • Oldman47,

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

    Assuming your Toshiba has a CoA for XP Home, it is almost certainly still licensed to run XP Home, so it would be a matter of contacting Toshiba to purchase a set of Recovery Cds (if available), then installing the Recovery CDs and thereby putting XP Home back onto the computer, correcting the nongenuine issue.

    If you have a need or preference for XP Pro, under the current circumstances you best option would be to participate in the Windows Genuine Offer, which will sell you a WGA Kit that contains a license for XP Pro for $149 USD.  The Kit is an emailed Product Key and a postal mailed genuine XP Pro CDROM for a full retail license for XP Pro (which normally sells for $299 USD).  The current condition of the laptop would seem to prevent you from trying to use the Product Key Updater Utility to immediately "genuine-ize" your installation of XP Pro, so you'd probably have to wait for the CD to come in the mail and then do a clean installation.

     

    Note that XP Home and XP Pro have always been and are now equally "stable" operating systems...under the skin they are the same OS; XP Pro has features that make it more functional on larger corporate networks).

    Monday, April 30, 2007 3:14 PM
  • Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Detailed Status: N/A
    Windows Product Key: *****-*****-W6Q28-B3VDG-CTX9C
    Windows Product Key Hash: ObVIR2n/FhI5KfjTJAelrehi/dQ=
    Windows Product ID: 55274-642-4406923-23721
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: e4ee2987-06b2-4630-8735-9d3603d937d6
    Is Admin: Yes
    AutoDial:
    Registry: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 3
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002_B4D0AA8B-530-645_77F760FE-150-80070002_7E90FEE8-175-80070002_B4D0AA8B-530-645

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>e4ee2987-06b2-4630-8735-9d3603d937d6</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-CTX9C</PKey><PID>55274-642-4406923-23721</PID><PIDType>1</PIDType><SID>S-1-5-21-1644491937-606747145-839522115</SID><SYSTEM><Manufacturer>KOBIAN</Manufacturer><Model>PI845GLM</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>Version 07.00T</Version><SMBIOSVersion major="2" minor="3"/><Date>20010402000000.000000+000</Date></BIOS><HWID>29BA319F01842E5C</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    Monday, May 7, 2007 7:54 PM
  • Hi pixellogix,

     

    Right now, your computer has a Volume Licensing edition of XP Pro installed (Line 8), and that installation was done with a now-blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

    As a rule, VLk editions of XP should not be sold to individual consumers.Large Corporations, Large Schools and Governments have legal agreements with Microsoft, which assign them a unique Volume License Key (VLK).  Using their assigned VLK to install software provides them with the flexibility of installing on many computers.

     

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

     

    If Windows XP came Pre-installed on your computer:

    1) Look on your computer for a Certificate of Authenticity (CoA) sticker.

    2) Compare the Product Key on the CoA with the last 15 digits of the Product Key listed in your Diagnostic Report

     

    3a) If they are diffrent, go to step 4a)

    3b) If they are the same, go to step 4b)

    3c) If there is no CoA sticker on your computer, go to step 4b)

     

    4a) It appears that Windows XP was re-installed on your computer (using an invalid Product Key) at some point after you bought your computer. My suggestion is to Re-install Windows, using the Product Key from your CoA sticker. If you can not find the Repair/Install CD that came with your computer, you may need to contact the Manufacturer of your computer for a replacment.

    4b) It is quite common for unscrupulous resellers to bundle a keygen VLK with software because they are aware that there is only a small chance that the purchaser will find out that they have received counterfeit Software and Product Key. If you go to http://www.microsoft.com/resources/howtotell/en/default.mspx , you can see that some counterfeits can be very sophisticated. I can provide you with a couple options and I recommend that you follow up with both:

     

    * Contact the person/company that sold you the software and demand the Genuine Microsoft software, that you paid for. Or a Refund.

    * Click on the blue star in the System Tray and Submit a Piracy Report to Microsoft. If it is a High Quality counterfeit (go to http://www.microsoft.com/resources/howtotell/en/default.mspx for comparisons), you may be eligible for a free replacement. 

    or

    * Click on the blue star in the system tray and follow the directions to purchase a WGA kit.

     

      If Windows XP, on your computer, did not come preinstalled:

    1) It is quite common for unscrupulous resellers to bundle a keygen VLK with software because they are aware that there is only a small chance that the purchaser will find out that they have received counterfeit Software and Product Key. If you go to http://www.microsoft.com/resources/howtotell/en/default.mspx , you can see that some counterfeits can be very sophisticated.I can provide you with a couple options and I recommend that you follow up with both:

     

    * Contact the person/company that sold you the software and demand the Genuine Microsoft software, that you paid for. Or a Refund.

    * Click on the blue star in the System Tray and Submit a Piracy Report to Microsoft. If it is a High Quality counterfeit (go to http://www.microsoft.com/resources/howtotell/en/default.mspx for comparisons), you may be eligible for a free replacement. 

    or

    * Click on the blue star in the system tray and follow the directions to purchase a WGA kit.

     

    Thank you,

    Darin Smith

    MGA Forum Program Manager

    --------------------------------------------------------
    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.

    --------------------------------------------------------

    Tuesday, May 8, 2007 12:09 AM