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Virus:Win32/Virut.gen!G RRS feed

  • Question

  • Hi,
    On a can report, the following message appears.
    Virus:Win32/Virut.gen!G                     (Action) Remove Failed

    I cannot find any further info. My Windos Live OneCare is up to date.
    Any ideas?

    I run Windows XP

    Regards
    Frank

    Tuesday, March 17, 2009 8:24 PM

Answers

  • I'm not sure if the wording of the old message "quarantine failed" has been changed, but if OneCare found the threat and is not reporting that you have action to take, then I suspect that the issue is that OneCare has indeed blocked the threat, just that it can't clean the infected file. This often happens if the infection is within a mail store (attached to a message) or in a compressed file.
    You can contact support for help with removal, if you wish.
     

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

     

    -steve


    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Tuesday, March 17, 2009 8:41 PM
    Moderator