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Problems entering product key for Microsoft Windows Vista RRS feed

  • Question

  • I purchased an HP laptop in July, and am now starting to use the Microsoft office programs. When entering the product key listed on the bottom of my laptop, I keep getting "The key is incorrect, Verify the correct key and retype it." I've followed the "diagnostic steps" listed in a previous thread, and have copied the information, just need to know what to do now. 
    Thanks! 
    Tuesday, April 14, 2009 1:27 AM

Answers

  • Hello Lizabeth628,

    The Product Key (PK) on the Certificate of Authenticity (CoA) on the bottom of your HP laptop is for Windows ONLY and will not work to activate Office.

    The installation of Office that came preinstalled on your HP laptop is a Trial version of Office.  If you are trying to activate the trial to start the trial usage period (60-days), then you should look in the materials that came with the computer for the Product Key that will activate the trial.  If you cannot find the PK for the Trial, please visit this Microsoft website, where you can request a new trial PK:  http://office.microsoft.com/en-us/products/HA101759011033.aspx

    If you have already started using Office and the trial period has expired, Office is now in reduced functionality mode and will stay that way until you purchase a pereptual license and PK.  Please see this Microsoft website for more info:  http://office.microsoft.com/en-us/products/HA101759641033.aspx

    If the installed trial of Office is not the version that you want to use, you can uninstall the Office that is installed and install a copy of Office purchased at a trusted local or online store.  Uninstalling Office normally will not delete or in any way change any documents that you have created, but it's always best to save a backup copy.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Tuesday, April 14, 2009 1:57 PM

All replies

  • Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-8C6BG-C9BT2-3XDRY
    Windows Product Key Hash: oWta8ppfnmM4oKWopS821q1BPNs=
    Windows Product ID: 89576-OEM-7332141-00039
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010100.0.0.006
    ID: {5C2A28B9-0687-4E59-9FDE-B92298D24B6D}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.080917-1612
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    2007 Microsoft Office system - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{5C2A28B9-0687-4E59-9FDE-B92298D24B6D}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6000.2.00010100.0.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-3XDRY</PKey><PID>89576-OEM-7332141-00039</PID><PIDType>2</PIDType><SID>S-1-5-21-883543801-4161576010-3337163476</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP 530 Notebook PC(KD097AT#ABA)</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68MVU Ver. F.04</Version><SMBIOSVersion major="2" minor="4"/><Date>20070523000000.000000+000</Date></BIOS><HWID>D0313507018400EE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6000.16509
    Name: Windows(TM) Vista, Business edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: fd3bcb98-5c55-4b2d-ae32-a4515e3c17a3
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89576-00146-321-400039-02-1033-6000.0000-0492008
    Installation ID: 007700295121857774777033999184794253374354141346432614
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57201
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57203
    Use License URL: http://go.microsoft.com/fwlink/?LinkId=57205
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57204
    Partial Product Key: 3XDRY
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: OAAAAAEABAABAAIAAQABAAAAAwABAAEAnJ/Ix/RqfnKMruIVSOQ0617aFDvy9AR/ssw60axW9Eg=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HP      30D5   
      FACP   HP      30D5   
      HPET   HP      30D5   
      MCFG   HP      30D5   
      SLIC   HPQOEM  SLIC-MPC
      TCPA   HP      30D5   
      SSDT   HP      HPQNLP
      SSDT   HP      HPQNLP
      SSDT   HP      HPQNLP
      SSDT   HP      HPQNLP
      SSDT   HP      HPQNLP


    Here's my info... Please help!

    Tuesday, April 14, 2009 1:32 AM
  • Hello Lizabeth628,

    The Product Key (PK) on the Certificate of Authenticity (CoA) on the bottom of your HP laptop is for Windows ONLY and will not work to activate Office.

    The installation of Office that came preinstalled on your HP laptop is a Trial version of Office.  If you are trying to activate the trial to start the trial usage period (60-days), then you should look in the materials that came with the computer for the Product Key that will activate the trial.  If you cannot find the PK for the Trial, please visit this Microsoft website, where you can request a new trial PK:  http://office.microsoft.com/en-us/products/HA101759011033.aspx

    If you have already started using Office and the trial period has expired, Office is now in reduced functionality mode and will stay that way until you purchase a pereptual license and PK.  Please see this Microsoft website for more info:  http://office.microsoft.com/en-us/products/HA101759641033.aspx

    If the installed trial of Office is not the version that you want to use, you can uninstall the Office that is installed and install a copy of Office purchased at a trusted local or online store.  Uninstalling Office normally will not delete or in any way change any documents that you have created, but it's always best to save a backup copy.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Tuesday, April 14, 2009 1:57 PM
  • Hey my product key also being said as incorrect when I type it in when trying to use power point for vista. I'm using the product key that is printed on the sticker of the bottom of my computer.

    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x80072efd
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {01DEA4E9-61B2-4156-B89C-89602F4BB7D1}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080917-1612
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{01DEA4E9-61B2-4156-B89C-89602F4BB7D1}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-2591307418-228294661-2671352916</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>GV443AA-ABA a6207c</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version> 5.11</Version><SMBIOSVersion major="2" minor="4"/><Date>20070716000000.000000+000</Date></BIOS><HWID>9A303507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>SA Pacific Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6001.18000
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500061-02-1033-6000.0000-2872007
    Installation ID: 003992726485446143938356932394422062454522003580180394
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: WQD8Q
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: NgAAAAEAAgABAAIAAgABAAAAAwABAAEAJJSGb9QwhCeSAAy5PofOcKKn8vROlZDlrFaPCMj0

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            HPQOEM        SLIC-CPC
      FACP            HPQOEM        SLIC-CPC
      HPET            HPQOEM        SLIC-CPC
      MCFG            HPQOEM        SLIC-CPC
      SLIC            HPQOEM        SLIC-CPC
      SSDT            HPQOEM        SLIC-CPC


    Wednesday, April 15, 2009 1:18 AM
  • Hello Shonin,

    Please see the post (above) by Dan at IT Associates, his answer is correct for your (as well as the original poster's) issue.

    Thank you,
    Darin MS
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please vote the post as Helpful. This will help us showcase the threads that best help our customers.
    Wednesday, April 15, 2009 8:11 PM