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WHS cannot access Internet RRS feed

  • Question

  • My WHS has been working great for over a year (WHS is in the basement connected to a switch in the attic, which then connects to the router/cable modem.)  I use the WHS Unleased book and have scanned all the forums I can get so solve the problem.  The post by Olaf on troubleshooting network connections was very good but has not solved my problem.  Not only I cannot connect to the server from my desktop but the server is not able to access the internet.  The server itself appears fine and I can access all the folders when I connect a monitor/keyboard/mouse. 

    It seems to me the first order of business is fixing the internet connection for WHS.  I have made sure that I can acces the internet with a laptop from the same WHS location.  That is, the cables and switch are fine.  I can access the internet from my desktop and the laptop, of course.   I have run ipconfig on the server and all the parameters seem to be right. So why can't the server access the internet?

    One more thing:  WHS is configured to a fix IP as recommended by the above mentioned book.  When I ping it it times out.
    Monday, February 22, 2010 12:40 AM

Answers

  • Thank you Ken. As you suspected, my router does not seem to have that capability.  However, I have had the same router all along and for over a year WHS worked well with a static address.  Since the servers is now accessible from the clients and can access the internet I'm going to close this thread and open a new one if, or more like when, the dynamic address runs me into trouble. 

    Thanks everyone,

    Isaac

    • Marked as answer by Ibejar Tuesday, February 23, 2010 10:48 PM
    Tuesday, February 23, 2010 10:47 PM

All replies

  • Can you run ipconfig /all on your server and one of the computers that can access the internet and post back here with the results? Also, can you take a look at Device Manager on your server and see what it shows for network interfaces?
    I'm not on the WHS team, I just post a lot. :)
    Monday, February 22, 2010 1:15 AM
    Moderator
  • Hi Ken:

    The first output from ipcongig /all is for the desktop that can access the internet.  The second one is for WHS.  I looked at the devices in WHS and I can see only one network card, namely

    Realtek RTL8139 Family PCI Fast Ethernet

    as reported by ipconfig.

    Ken, do you see anything strange in these results?

    Thank you.

    Isaac

     

    Ipconfig /all for desktop that CAN access the internet 2/21/2010 9:09 PM

     

    Windows IP Configuration

     

            Host Name . . . . . . . . . . . . : isaac-e9b45c173

            Primary Dns Suffix  . . . . . . . :

            Node Type . . . . . . . . . . . . : Unknown

            IP Routing Enabled. . . . . . . . : No

            WINS Proxy Enabled. . . . . . . . : No

     

    Ethernet adapter Wireless Network Connection:

     

            Media State . . . . . . . . . . . : Media disconnected

            Description . . . . . . . . . . . : ASUS 802.11a/b/g Wireless LAN Card

            Physical Address. . . . . . . . . : 00-13-D4-3B-09-C1

     

    Ethernet adapter Local Area Connection 2:

     

            Connection-specific DNS Suffix  . :

            Description . . . . . . . . . . . : Marvell Yukon 88E8001/8003/8010 PCI Gigabit Ethernet Controller

            Physical Address. . . . . . . . . : 00-13-D4-00-E9-EC

            Dhcp Enabled. . . . . . . . . . . : Yes

            Autoconfiguration Enabled . . . . : Yes

            IP Address. . . . . . . . . . . . : 192.168.1.103

            Subnet Mask . . . . . . . . . . . : 255.255.255.0

            Default Gateway . . . . . . . . . : 192.168.1.1

            DHCP Server . . . . . . . . . . . : 192.168.1.1

            DNS Servers . . . . . . . . . . . : 167.206.245.130

                                                167.206.245.129

            Lease Obtained. . . . . . . . . . : Sunday, February 21, 2010 12:02:54 PM

            Lease Expires . . . . . . . . . . : Monday, February 22, 2010 12:02:54 PM

     

    Ethernet adapter Local Area Connection:

     

            Media State . . . . . . . . . . . : Media disconnected

            Description . . . . . . . . . . . : Intel(R) PRO/1000 PM Network Connection

            Physical Address. . . . . . . . . : 00-13-D4-00-D6-64

     

     

     

    Ipconfig /all on WHS

    Microsoft Windows [Version 5.2.3790]

    (C) Copyright 1985-2003 Microsoft Corp.

     

    C:\Documents and Settings\Administrator>ipconfig /all

     

    Windows IP Configuration

     

       Host Name . . . . . . . . . . . . : server32

       Primary Dns Suffix  . . . . . . . :

       Node Type . . . . . . . . . . . . : Unknown

       IP Routing Enabled. . . . . . . . : No

       WINS Proxy Enabled. . . . . . . . : No

     

    Ethernet adapter Local Area Connection:

     

       Connection-specific DNS Suffix  . :

       Description . . . . . . . . . . . : Realtek RTL8139 Family PCI Fast Ethernet

    NIC

       Physical Address. . . . . . . . . : 00-50-8D-CB-E9-EB

       DHCP Enabled. . . . . . . . . . . : No

       IP Address. . . . . . . . . . . . : 198.168.1.130

       Subnet Mask . . . . . . . . . . . : 255.255.255.0

       Default Gateway . . . . . . . . . : 198.168.1.1

       DNS Servers . . . . . . . . . . . : 167.206.245.129

                                           167.206.246.130

    Monday, February 22, 2010 3:07 AM
  • Hi Ken:

    The first output from ipcongig /all is for the desktop that can access the internet.  The second one is for WHS.  I looked at the devices in WHS and I can see only one network card, namely

    Realtek RTL8139 Family PCI Fast Ethernet

    as reported by ipconfig.

    Ken, do you see anything strange in these results?

    Thank you.

    Isaac

     

    Ipconfig /all for desktop that CAN access the internet 2/21/2010 9:09 PM

     

    Windows IP Configuration

     

            Host Name . . . . . . . . . . . . : isaac-e9b45c173

            Primary Dns Suffix  . . . . . . . :

            Node Type . . . . . . . . . . . . : Unknown

            IP Routing Enabled. . . . . . . . : No

            WINS Proxy Enabled. . . . . . . . : No

     

    Ethernet adapter Wireless Network Connection:

     

            Media State . . . . . . . . . . . : Media disconnected

            Description . . . . . . . . . . . : ASUS 802.11a/b/g Wireless LAN Card

            Physical Address. . . . . . . . . : 00-13-D4-3B-09-C1

     

    Ethernet adapter Local Area Connection 2:

     

            Connection-specific DNS Suffix  . :

            Description . . . . . . . . . . . : Marvell Yukon 88E8001/8003/8010 PCI Gigabit Ethernet Controller

            Physical Address. . . . . . . . . : 00-13-D4-00-E9-EC

            Dhcp Enabled. . . . . . . . . . . : Yes

            Autoconfiguration Enabled . . . . : Yes

            IP Address. . . . . . . . . . . . : 192.168.1.103

            Subnet Mask . . . . . . . . . . . : 255.255.255.0

            Default Gateway . . . . . . . . . : 192.168.1.1

            DHCP Server . . . . . . . . . . . : 192.168.1.1

            DNS Servers . . . . . . . . . . . : 167.206.245.130

                                                167.206.245.129

            Lease Obtained. . . . . . . . . . : Sunday, February 21, 2010 12:02:54 PM

            Lease Expires . . . . . . . . . . : Monday, February 22, 2010 12:02:54 PM

     

    Ethernet adapter Local Area Connection:

     

            Media State . . . . . . . . . . . : Media disconnected

            Description . . . . . . . . . . . : Intel(R) PRO/1000 PM Network Connection

            Physical Address. . . . . . . . . : 00-13-D4-00-D6-64

     

     

     

    Ipconfig /all on WHS

    Microsoft Windows [Version 5.2.3790]

    (C) Copyright 1985-2003 Microsoft Corp.

     

    C:\Documents and Settings\Administrator>ipconfig /all

     

    Windows IP Configuration

     

       Host Name . . . . . . . . . . . . : server32

       Primary Dns Suffix  . . . . . . . :

       Node Type . . . . . . . . . . . . : Unknown

       IP Routing Enabled. . . . . . . . : No

       WINS Proxy Enabled. . . . . . . . : No

     

    Ethernet adapter Local Area Connection:

     

       Connection-specific DNS Suffix  . :

       Description . . . . . . . . . . . : Realtek RTL8139 Family PCI Fast Ethernet

    NIC

       Physical Address. . . . . . . . . : 00-50-8D-CB-E9-EB

       DHCP Enabled. . . . . . . . . . . : No

       IP Address. . . . . . . . . . . . : 198.168.1.130

       Subnet Mask . . . . . . . . . . . : 255.255.255.0

       Default Gateway . . . . . . . . . : 198.168.1.1

       DNS Servers . . . . . . . . . . . : 167.206.245.129

                                           167.206.246.130

    The DNS servers on your server don't match your client (different order and apparently a typo in the secondary DNS server as well).  Make sure the DNS servers you have manually set on your server match what is being assigned to your client.
    Monday, February 22, 2010 5:25 AM
    Moderator
  • Oops, sorry for the typo, the basement is pretty dark :) However, making the correction did not fix the problem.  I did, however, change the IP from fixed to automatic in the server.  That made it possible for the server to access the internet and for me to access the server from my desktop where I'm now backing up to the server.  Of course, the WHS Unleashed book recommneded a fix ip address for a reason.  So, I'm not expecting this fix to be a permanent solution.

    UPDATE
    I went back to put a static address.  I read online that the static address needs to be beyond the range of the automated IP addresse and that is what I did. Unfortunately, when I did that I lost the connectivity to the internet.  So, went back to dynamic ip address and can connect and backup again. 

    Isaac
    Tuesday, February 23, 2010 1:04 AM
  • I'm going to bet that the source of your issue is your router. I'm also going to bet that what I'm about to suggest won't be possible, but it's worth a shot:

    Try setting your router up with a DHCP reservation (a way of associating a particular IP address with a particular piece of hardware from the router) for your server. I can't tell you how to do that on your particular router, but if your router allows it at all it should be pretty clearly documented. If you can do so, that will guarantee that your server always has the same IP address, which achieves the same purpose as setting a static IP address for your server.
    I'm not on the WHS team, I just post a lot. :)
    Tuesday, February 23, 2010 2:43 AM
    Moderator
  • Thank you Ken. As you suspected, my router does not seem to have that capability.  However, I have had the same router all along and for over a year WHS worked well with a static address.  Since the servers is now accessible from the clients and can access the internet I'm going to close this thread and open a new one if, or more like when, the dynamic address runs me into trouble. 

    Thanks everyone,

    Isaac

    • Marked as answer by Ibejar Tuesday, February 23, 2010 10:48 PM
    Tuesday, February 23, 2010 10:47 PM