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I recently had to reinstall windows xp professional. My windows one care will not initiate and when I click on some of the files from my install it states that one care is already installed on this computer but one care does not have me in thier system under my id and password. The one care icon is available on the quick load taskbar but I get the message "the application failed to initialize properly (0xc0000135). click on ok to terminate the application.
- Moved by Stephen BootsMVP, Moderator Tuesday, September 8, 2009 12:28 AM reinstall (From:Windows Live OneCare Anti-Virus)
Tuesday, September 8, 2009 12:21 AM

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Run the cleanup tool:

Cleanup tool - http://social.microsoft.com/forums/en-US/onecareinstallandactivate/thread/399071e2-49dc-4767-932d-d261e3965943/

Then install the trial from http://onecare.live.com and activate/subscribe with the LiveID for your subscription to get going again.

It sounds like you didn't actually reinstall Windows, but installed it on top of itself. Doing so causes installed programs to break in many cases. I suggest going to Windows Update to get all available updates, too.

If you are unable to get OneCare reinstalled, please contact support for help.

How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

-steve
Microsoft MVP Windows Live / Windows Live OneCare, Live Mesh, & MS Security Essentials Forums Moderator
- Marked as answer by Stephen BootsMVP, Moderator Tuesday, September 8, 2009 12:28 AM
Tuesday, September 8, 2009 12:28 AM

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