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Windows is not geunine build 7601. Sound isn't working-Unable to play test tone, Unable to restore, and unable to activate windows RRS feed

  • Question

  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->


    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-CQBP6-Q2Q9X-K62Y7
    Windows Product Key Hash: KquRnhGqO251lTJ4s0PhfMe+w/Y=
    Windows Product ID: 00359-OEM-8802172-96829
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {7EC4045C-9979-46E3-B934-AF7D648A0AD5}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A


    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002


    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002


    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002


    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005


    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Mark\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed


    File Scan Data-->
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003


    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7EC4045C-9979-46E3-B934-AF7D648A0AD5}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-K62Y7</PKey><PID>00359-OEM-8802172-96829</PID><PIDType>3</PIDType><SID>S-1-5-21-3087755352-2347222818-4077053822</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>Z68AP-D3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>FB</Version><SMBIOSVersion major="2" minor="4"/><Date>20111012000000.000000+000</Date></BIOS><HWID>42D33C07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>2248CFE1C23073C</Val><Hash>3p2+JublYdMNSG741BoF33G8khg=</Hash><Pid>81602-926-2965346-68299</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  


    Spsys.log Content: 0x80070002


    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
    Error: 0xC004F012 


    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000010
    Event Time Stamp: 1:1:2012 01:38
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppobjs.dll




    HWID Data-->
    HWID Hash Current: OAAAAAEABAABAAIAAAAEAAAAAQABAAEAHKIQcgx1PkJyOGI0St0umDzMGCxiPc6aXMOLyBRRLnM=


    OEM Activation 1.0 Data-->
    N/A


    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC GBT   GBTUACPI
      FACP GBT   GBTUACPI
      HPET GBT   GBTUACPI
      MCFG GBT   GBTUACPI
      MSDM GBT   GBTUACPI
      ASPT GBT   PerfTune
      SSPT GBT   SsptHead
      EUDS GBT  
      TAMG GBT   GBT   B0
      SSDT INTEL PPM RCM 
      MATS MATS RCM




    Sunday, February 19, 2012 5:38 PM

Answers

  • Cant I just reformat my hard drive and do a clean install?

    • Marked as answer by Darin Smith MS Wednesday, February 22, 2012 8:12 PM
    Tuesday, February 21, 2012 11:27 PM

All replies

  • "Kettleofketchup" wrote in message news:d6514845-3557-4589-b5f7-8335a30a25af...
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->


    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-CQBP6-Q2Q9X-K62Y7
    Windows Product Key Hash: KquRnhGqO251lTJ4s0PhfMe+w/Y=
    Windows Product ID: 00359-OEM-8802172-96829
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003


    File Scan Data-->
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003


    Other data-->
    SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>Z68AP-D3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>FB</Version><SMBIOSVersion major="2" minor="4"/><Date>20111012000000.000000+000</Date></BIOS



    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
    Error: 0xC004F012
     


    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000010
    Event Time Stamp: 1:1:2012 01:38
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppobjs.dll




    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table




    First please try a System Restore back to a time when the system was OK.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, February 19, 2012 5:47 PM
    Moderator
  • I tried that didn't work.

    Sunday, February 19, 2012 6:28 PM
  • Since you have a number of other problems, you may be better off going straight to a repair install, rather than attempting to fix what's there at the moment - these particular WGA errors are often not susceptible to manual repair.

    http://www.sevenforums.com/tutorials/3413-repair-install.html


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, February 19, 2012 6:36 PM
    Moderator
  • I still don't see how to do a repair install

    Sunday, February 19, 2012 8:25 PM
  • "Kettleofketchup" wrote in message news:320d6510-8025-4049-a1a6-44de6e815caa...

    I still don't see how to do a repair install

     
     
    Please explain what you don’t understand – the instructions in that link are probably some of the best available on the internet.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, February 19, 2012 8:42 PM
    Moderator
  • How do i tell if i got retail windows or what? I got mine on a disc
    Sunday, February 19, 2012 9:15 PM
  • "Kettleofketchup" wrote in message news:c4885db1-3937-4932-a1b1-2d873435eab2...
    How do i tell if i got retail windows or what? I got mine on a disc
     
    You have an OEM System Builder installation disk (It probably says ‘For Installation only on a New Computer’ on it) – or at least that’s what your Key is for – the Tutorial describes it as ‘Retail OEM’ for some reason.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, February 19, 2012 9:22 PM
    Moderator
  • I got my computer custom made from cyber power and it came with the windows 7 installation disk. Is that it?
    Sunday, February 19, 2012 11:34 PM
  • That's the one :)

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, February 19, 2012 11:48 PM
    Moderator
  • it said almost immediately after i started the setup with an error code 0x80070003 and returned me to my desktop
    Monday, February 20, 2012 5:59 PM
  • also I am already been using windows 7 for 2 months now and has randomly been deactivated with the update from february 15. I hope i didn't give the impression i was on windows vista

    Monday, February 20, 2012 6:03 PM
  • No - what gave you the idea that I may have made that mistake?

    You say that you 'made the upgrade' - your Key is an OEM System Builder one, not suited to upgrade scenarios.

    Your motherboard appears to be a recent Retail one - designed for Win7

    If you previously had this Key for Win7 installed on another motherboard, then the solution is simple - purchase a new Key for WIndows. OEM System Builder Keys CANNOT be moved to different motherboards, except under warranty conditions.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Monday, February 20, 2012 8:41 PM
    Moderator
  • I have not used this key for anything else

    Tuesday, February 21, 2012 7:45 PM
  • "Kettleofketchup" wrote in message news:73ae3ada-269e-4f37-9a92-d87cbf8e624b...
    it said almost immediately after i started the setup with an error code 0x80070003 and returned me to my desktop
     
     
    You’d probably be best asking for assistance in your repair install in the sevenforums.com  forums here....
    where the author of the tutorial hangs out, and he and others can assist.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, February 21, 2012 7:55 PM
    Moderator
  • Cant I just reformat my hard drive and do a clean install?

    • Marked as answer by Darin Smith MS Wednesday, February 22, 2012 8:12 PM
    Tuesday, February 21, 2012 11:27 PM
  • "Kettleofketchup" wrote in message news:8405c52f-5bfe-42b7-8609-e3710b341ab7...

    Cant I just reformat my hard drive and do a clean install?

    Sure – but back up your data and any required license keys to external storage first!
    I tend to view a clean install as the option of last resort, to be used when everything else has failed – because recovering fully can take weeks, if you’re not prepared for the eventuality :)
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, February 21, 2012 11:35 PM
    Moderator