paid for renewed supscription and never got it RRS feed

  • Question

  • Last oct I paid for my renew micro got their money I got nothing to renew


    Thursday, December 11, 2008 1:28 AM


  • If you paid for the renewal online and OneCare is in green status, it should reflect the updated expiration date - 12 months later than the old date. You renew to continue the subscription and it simply updates your subscription status.

    If your subscription to OneCare shows incorrect or expired in OneCare

    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2



    Thursday, December 11, 2008 2:52 PM