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How can I recover original XP Home OS after an XP Pro upgrade? RRS feed

  • Question

  •  

     My IBM Thinkpad R31 originally had XP Home OS installed, since then XP Pro has been installed. I want to delete the XP Pro OS and recover XP Home OS. I have the original XP Home COA Sticker and Product Key for the XP Home OS I want to recover, I don`t have the original CD but I do have other XP Home CD`s both retail and upgrade versions. 

     Is there someway to check if the XP Home is still on my hard drive? If yes, how can it be recovered? If it`s not on the hard drive will I be able to install XP Home using the COA Sticker and CD`s I previously mentioned?

     I thank you for any help that you provide and I really appreciate time you sacrificed doing so,

    deadzoo 

    Saturday, December 15, 2007 10:40 PM

Answers

  • Hello Deadzoo,

     

    Your issue appears to be outside the scope of the Genuine Advantage forum. In an attempt to assist I would like to provide some information which may help. Please contact IBM Technicial Support and request how much the correct recovery software media would cost for your particular model machine.  Recovery CD’s are specific to your computer manufacturer. Please contact your manufacturer for assistance. They should be able to assist with your request and/or questions. Since the telephone number and web sites are not maintained by Microsoft we cannot make any warranty as to their validity.

     

    I have included their contact information here for your convenience:

     

    http://www-307.ibm.com/pc/support/site.wss/homeLenovo.do?cm_re=masthead-_-supdl-_-sbp-lenovo

     

    http://www-307.ibm.com/pc/support/site.wss/CNCT-SUPPRT.html#hp

    Thank you,

     

    Stephen Holm, MS

    WGA Forum Manager

    Tuesday, December 18, 2007 12:30 AM

All replies

  • The OEM product key affixed to your computer can only be used with IBM's recommended Windows XP Home edition recovery method.  You'll have to contact IBM support and request their recovery CD designed specifically for your IBM computer.

     

    How to Replace Lost, Broken, or Missing Microsoft Software or Hardware

    http://support.microsoft.com/kb/326246/en-gb

     

    Sunday, December 16, 2007 12:08 AM
    Moderator
  • Hello Deadzoo,

     

    Your issue appears to be outside the scope of the Genuine Advantage forum. In an attempt to assist I would like to provide some information which may help. Please contact IBM Technicial Support and request how much the correct recovery software media would cost for your particular model machine.  Recovery CD’s are specific to your computer manufacturer. Please contact your manufacturer for assistance. They should be able to assist with your request and/or questions. Since the telephone number and web sites are not maintained by Microsoft we cannot make any warranty as to their validity.

     

    I have included their contact information here for your convenience:

     

    http://www-307.ibm.com/pc/support/site.wss/homeLenovo.do?cm_re=masthead-_-supdl-_-sbp-lenovo

     

    http://www-307.ibm.com/pc/support/site.wss/CNCT-SUPPRT.html#hp

    Thank you,

     

    Stephen Holm, MS

    WGA Forum Manager

    Tuesday, December 18, 2007 12:30 AM
  •  

    Stephen,

     Thank you for this information and for your time providing it to me. I will contact IBM as you suggested. I am still interested in knowing how to view the hard drive to see if the is more than one OS installed. I have installed a couple OS`s before and remember that just prior to formatting you can see whats on there already and Windows asks you if you whant to install in a new partition or reformat. I don`t remember if at this point of the install if you have reached the point of no return, so what I`m asking is can I use the Windows CD to see this information and then exit the set up without doing any damage?

    Thanks,

    deadzoo  

    Thursday, December 20, 2007 4:16 AM
  • Hello Deedzoo,

     

    Please visit Discussions in Windows XP General located @ http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsxp.general&lang=en&cr=US  and post the question here. Unfortunately this falls out of the scope of the WGA Forum and can be better fielded @ the other forum.  Take care and hope you have a great Holiday season and weekend.

     

     

    Stephen Holm, MS
    WGA Forum Manager

    Thursday, December 20, 2007 8:46 PM