Product-ID invalid RRS feed

  • Question

  • Hello,

    About 2 weeks ago I bought Vista Home Premium 32-bit. I like it thus far, but I cannot get technical help because my product-ID isn't reckognized.

    I have a legitimate OEM Windows, and I installed it on only one pc. I haven't updated the BIOS or changed any hardware since the installation. The product key on the CD is valid, and activation was succesful. But when I enter my product-ID (which is found at My Computer -> properties, right?) here: https://support.microsoft.com/oas/default.aspx?enty=pid&prid=10296&med=online&gprid=436922&trl=so&ln=nl&as=1 I get the message that my product-id is invalid. Please help.

    Sunday, April 1, 2007 5:46 PM


  • Your original equipment manufacturer (OEM) is whoever you bought your computer from.  Perhaps Gateway, Dell, or a local computer store that sold you a computer with Vista pre-installed.  You'll want to conact them for help.
    Monday, April 9, 2007 7:21 PM

All replies

  • The reason for that error (that the PID isn't recognized) is probably because OEM (or Original Equipment Manufactured) software is supposed to be only supported by the (original equipment) manufacturer. You can buy OEM separate from a computer, but generally this type of software is sold specifically for system builders to build for customers at their store. The only kind of software that qualifies for support for Microsoft (unless you want to pay for it) is Retail (off the shelf at a box store, or ordered directly from the Microsoft web site), that's one of the reasons Retail software is more expensive, it comes with MS support.
    Sunday, April 1, 2007 6:23 PM
  • That's ridiculous! I thought it was cheaper because it's for 1 pc only. Then how can I get hotfixes for Windows that Microsoft only gives to people who ask for it? Hell no I'm not going to pay 80 bucks for sending an email.
    Sunday, April 1, 2007 7:27 PM
  • Hi Chrizum,


    Assuming you bought your PC recently I suspect your OEM might have a free support period and you should be able to contact them.   Would you please post the results of the WGA diagnostics tool (http://go.microsoft.com/fwlink/?linkid=52012) .  I might be able to tell you a little more about your PID that way.  Thank you!

    Monday, April 2, 2007 9:56 PM
  • Thank you for your reply. This is wat came out of the diagnostic tool:

    Diagnostic Report (1.7.0012.0):
    WGA Data-->
    Validation Status: Validation Control not Installed
    Detailed Status: 0x1
    Windows Product Key: *****-*****-HJF7Y-YTCDC-J8D93
    Windows Product Key Hash: mv4oxpP0ZH/Ium7QtZRqgAO7ycU=
    Windows Product ID: 89578-OEM-7359641-69804
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: fdbdefee-33a9-46c0-8855-b13a7d85e15c
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Failed to retrieve file version. - 0x80070006
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002_025D1FF3-138-80041010_025D1FF3-324-80040154_025D1FF3-269-80040154_025D1FF3-273-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>fdbdefee-33a9-46c0-8855-b13a7d85e15c</UGUID><Version>1.7.0012.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><PKey>*****-*****-*****-*****-J8D93</PKey><PID>89578-OEM-7359641-69804</PID><PIDType>3</PIDType><SID>S-1-5-21-1850349590-2396822213-3837821671</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1101   </Version><SMBIOSVersion major="2" minor="4"/><Date>20070207000000.000000+000</Date></BIOS><HWID>75333507018400FA</HWID><UserLCID>0413</UserLCID><SystemLCID>0413</SystemLCID><TimeZone>West-Europa (standaardtijd)(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>KOZIRO</OEMID><OEMTableID>FRONTIER</OEMTableID></OEM></MachineData>      <Software><Office><Result>114</Result><Products><Product GUID="{90110413-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54511-640-0000025-17600</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults>  

    Tuesday, April 3, 2007 5:46 PM
  • Your Product ID looks perfectly valid.  Can you tell me what the page is that you were trying to reach was?
    Tuesday, April 3, 2007 6:58 PM
  • It was here:

    Wednesday, April 4, 2007 12:56 AM
  • So.. any idea what's wrong?
    Friday, April 6, 2007 1:10 AM
  • Sorry, but Microsoft does not offer free support for OEM versions of Windows.  Only retail versions are entitled to free support.
    Friday, April 6, 2007 2:15 AM
  • Any idea how I can receive bug fixes then? Like the hotfix for the IRQL_NOT_EQUAL_OR_LESS blue screen?
    Friday, April 6, 2007 1:31 PM
  • I believe you should be able to contact your OEM support center for those.
    Saturday, April 7, 2007 1:54 AM
  • Ok. Where can I find this OEM support center? I googled it but found nothing...
    Saturday, April 7, 2007 1:12 PM
  • Your original equipment manufacturer (OEM) is whoever you bought your computer from.  Perhaps Gateway, Dell, or a local computer store that sold you a computer with Vista pre-installed.  You'll want to conact them for help.
    Monday, April 9, 2007 7:21 PM