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windows vista valdiation key error code 0x004E003, can not read sticker on back of computer (heat faded) RRS feed

  • Question

  • Here are the results of my diagnostic tool:   I have a Toshiba Sattelite A505 from Best buy, about two years old.  I have tried the change key process but can't read the sticker.  I can't get the telephone method to work, when i type the command it just brings me back to the activation attempt screen.  So I can't get the phone number.  don't know why that doesn't work.  I also tried a system restore and it failed.  Help!

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-JQMWD-2QJRJ-RJ34F
    Windows Product Key Hash: R8gPTEFMoOygFewoq/uOoWMpz68=
    Windows Product ID: 89583-OEM-7332157-00237
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {E0D0C981-412F-4E52-B735-332ADB81EF7A}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6002.vistasp2_gdr.101014-0432
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E0D0C981-412F-4E52-B735-332ADB81EF7A}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RJ34F</PKey><PID>89583-OEM-7332157-00237</PID><PIDType>2</PIDType><SID>S-1-5-21-995537385-1926374744-706088466</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite A300</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>1.40</Version><SMBIOSVersion major="2" minor="4"/><Date>20090608000000.000000+000</Date></BIOS><HWID>41333507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>4DEB47C41865F36</Val><Hash>qy8e7EayZiJibwN20TzOHCbm+To=</Hash><Pid>81602-923-2658966-68589</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89583-00146-321-500237-02-1033-6002.0000-0912011
    Installation ID: 020533563550071680832794068754275380504520546122394154
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: RJ34F
    License Status: Notification
    Notification Reason: 0xC004F059.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NgAAAAEAAwABAAEAAQACAAAAAwABAAEA6GFsu57GBDOOaDAG/peIofL0mogoshQd5GKsVkbK

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: no, invalid SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   TOSINV  TOSINV00
      FACP   TOSINV  TOSINV00
      HPET   TOSINV  TOSINV00
      BOOT   TOSINV  TOSINV00
      MCFG   TOSINV  TOSINV00
      ASF!   TOSINV  TOSINV00
      SLIC   TOSINV  TOSINV00
      SSDT   PmRef  CpuPm


     

     

    Friday, April 1, 2011 12:56 PM

Answers

  • "circlt" wrote in message news:d67681f7-6566-47d3-b0ff-d215d8402573...

    Here are the results of my diagnostic tool:   I have a Toshiba Sattelite A505 from Best buy, about two years old.  I have tried the change key process but can't read the sticker.  I can't get the telephone method to work, when i type the command it just brings me back to the activation attempt screen.  So I can't get the phone number.  don't know why that doesn't work.  I also tried a system restore and it failed.  Help!

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-JQMWD-2QJRJ-RJ34F
    Windows Product Key Hash: R8gPTEFMoOygFewoq/uOoWMpz68=
    Windows Product ID: 89583-OEM-7332157-00237
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003

     


    Unfortunately, if you're unable to read the COA sticker, then your only hope (apart from purchasing a new license) is likely to be reinstalling the OS from the system's recovery media.
    Your problem is that the system is unable for some reason to read the BIOS properly, and cannot see the proper SLIC table to be able to self-activate in the way that it should. The only solution for this is to use the COA Key on the sticker, or to reinstall (which may or may not fix the problem).
     
    I suggest that you use a bright light and a magnifying glass to try and read the Key from the sticker.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, April 1, 2011 7:03 PM
    Moderator

All replies

  • "circlt" wrote in message news:d67681f7-6566-47d3-b0ff-d215d8402573...

    Here are the results of my diagnostic tool:   I have a Toshiba Sattelite A505 from Best buy, about two years old.  I have tried the change key process but can't read the sticker.  I can't get the telephone method to work, when i type the command it just brings me back to the activation attempt screen.  So I can't get the phone number.  don't know why that doesn't work.  I also tried a system restore and it failed.  Help!

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-JQMWD-2QJRJ-RJ34F
    Windows Product Key Hash: R8gPTEFMoOygFewoq/uOoWMpz68=
    Windows Product ID: 89583-OEM-7332157-00237
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003

     


    Unfortunately, if you're unable to read the COA sticker, then your only hope (apart from purchasing a new license) is likely to be reinstalling the OS from the system's recovery media.
    Your problem is that the system is unable for some reason to read the BIOS properly, and cannot see the proper SLIC table to be able to self-activate in the way that it should. The only solution for this is to use the COA Key on the sticker, or to reinstall (which may or may not fix the problem).
     
    I suggest that you use a bright light and a magnifying glass to try and read the Key from the sticker.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, April 1, 2011 7:03 PM
    Moderator
  • Noel, I called Toshiba and asked them if they had a record of the key on my sticker.  They advised they do not keep records of the sticker keys, HOWEVER the rep on the phone told me that the sticker key is the same as the key code that comes with the pre-install.  I ran Belarc Advisor and was able to find my original product key using their scan, but it didn't work.....I suspect that the Toshiba rep is WRONG, and the sticker key MUST be a different product key than that which was preinstalled?

    Let's say for argument's sake that the key is the same however, and it didn't work.  What would you suggest next?  Are there other steps I should try?

    System Restore is not functioning, it will not accept a system restore, and does not give a specific reason.  It just says it has had an undescribed error which prevented it from restoring and I am still stuck with the "non-genuine" alert.

    Am I on some kind of time limit where one day I will turn on the computer and have no operating system at all?  I am not opposed to buying a new product key though I wish someone would address why this is happening to so many people who have been using pre-installed Windows successfully for so long and then for no apparent reason get this error, which does not seem to have an easy fix. 

    It seems to me this type of situation should be corrected in an automatic Windows update.

     

    So....what would you like to suggest next?

    Monday, April 4, 2011 5:27 PM
  • "circlt" wrote in message news:2f438411-d748-4e4f-9d67-0a776b487cd4...

    Noel, I called Toshiba and asked them if they had a record of the key on my sticker.  They advised they do not keep records of the sticker keys, HOWEVER the rep on the phone told me that the sticker key is the same as the key code that comes with the pre-install.  I ran Belarc Advisor and was able to find my original product key using their scan, but it didn't work.....I suspect that the Toshiba rep is WRONG, and the sticker key MUST be a different product key than that which was preinstalled?

    Let's say for argument's sake that the key is the same however, and it didn't work.  What would you suggest next?  Are there other steps I should try?

    System Restore is not functioning, it will not accept a system restore, and does not give a specific reason.  It just says it has had an undescribed error which prevented it from restoring and I am still stuck with the "non-genuine" alert.

    Am I on some kind of time limit where one day I will turn on the computer and have no operating system at all?  I am not opposed to buying a new product key though I wish someone would address why this is happening to so many people who have been using pre-installed Windows successfully for so long and then for no apparent reason get this error, which does not seem to have an easy fix. 

    It seems to me this type of situation should be corrected in an automatic Windows update.

     

    So....what would you like to suggest next?

    Yes, the Toshiba rep was talking tosh :)
    ALL big OEMs install with what are called OEM_SLP licenses, which self-activate using certificates present in the media that check against the SLIC table in the BIOS. If either one are for some reason damaged, then the machine will report as being non-genuine.
    They are required by their contract with MS to affix a sticker (the COA sticker) which has a unique product Key (the OEM_COA Key), which can be used for problems such as this. It's this Key which has worn off in your case (and in many other). Hopefully MS will address this problem in the near future and change the manufacturing specs for the sticker so that they are more resilient, but in the meantime, some manufacturers have taken to putting the stickers inside the battery compartments of laptops. Others aren't so clever.
     
    As far as I am aware, there's no time-bomb in the system (at least for SP2-level machines such as yours) - but you do need to address it, as it may be an indicator of other problems which may surface later.
     
    As I said in my earlier post, the 'simplest' solution for you would be to use the system's recovery media to do a reinstall, which should correct the problem with reading the BIOS SLIC table. Don't forget that you have to back up everything to external media first, as the procedure will wipe the HD before putting the machine back to ex-factory state. You'd then have to update the system again through Windows Updates and reinstall any applications (most specially your security software!).

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, April 5, 2011 6:34 AM
    Moderator