I am experincing a three in one problem. Firstly I have been with this PC for a period of time now. I can access my emails from other PCs with no certificate error. I once presented my problem today but the link was broken due certificate error messages.
Now I am using a different PC because mine is cannot. I mananged to make a diagnosis and I saved the report( see it below).
This problem first occurred in October 2011 and this is for the second time now. It took a week for me to be able to access my emails as the problem is complicated by certificate
errors making it difficult to get support online.As of now the problem started five days ago with Microsoft Security Essentials failing to update and I started receiving alert
messages that the virus protection was out of date despite updating it. I had also experienced problems on starting my PC as I saw a settings page to update time.I
began to see a validation sign on the bottom right corner of the task bar with messages "unable to complete genuine windows validation". I followed the link on the message
to apage "validation in progress" that becomes blank after some seconds. Seeking further helpproved fruitless because every page I visited was blocked due to certificate errors
breaking the attempt andlink. I once had a link and performed a diagnosis with the following results: Diagnostic report (1.9.0019.0), Validation Status: Clock sync error and Validation Code: 10. I do have the full report
but the link to submit it was broken. I have been lucky to see the survey twice including last night. They tried to assist me but still the link will be broken.
What is the link between certificate errors and validation ? If the software passed in October 2011 and was never changed can it be counterfeit now after less than six months? Please help.
See belowreport:
Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Clock sync error
Validation Code: 10
Cached Validation Code: N/A
Windows Product Key: *****-*****-M6PX2-V96BF-8CKBJ
Windows Product Key Hash: n3MqC4LOVOQQgQUf4VrjJV6OaXI=
Windows Product ID: 76487-640-5536995-23967
Windows Product ID Type: 1
Windows License Type: Volume
Windows OS version: 5.1.2600.2.00010100.3.0.pro
ID: {8EA18A57-6FBB-4E61-AB1F-6D22FBE0D4EC}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-230-1_E2AD56EA-765-b063_E2AD56EA-766-0_E2AD56EA-134-80004005
Resolution Status: N/A
WgaER Data-->
ThreatID(s): N/A
Version: N/A
WGA Notifications Data-->
Cached Result: 10
File Exists: Yes
Version: 1.9.40.0
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: Microsoft
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 103 Blocked VLK
Microsoft Office Enterprise 2007 - 103 Blocked VLK
OGA Version: Registered, 1.6.28.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-230-1
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{8EA18A57-6FBB-4E61-AB1F-6D22FBE0D4EC}</UGUID><Version>1.9.0019.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-8CKBJ</PKey><PID>76487-640-5536995-23967</PID><PIDType>1</PIDType><SID>S-1-5-21-1757981266-764733703-1060284298</SID><SYSTEM><Manufacturer>IBM</Manufacturer><Model>236686G</Model></SYSTEM><BIOS><Manufacturer>IBM</Manufacturer><Version>1IET64WW
(2.03b)</Version><SMBIOSVersion major="2" minor="31"/><Date>20030313000000.000000+000</Date></BIOS><HWID>24D43207018400D2</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Egypt
Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe"
Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft
Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65346</Pid><PidType>14</PidType></Product></Products><Applications><App
Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App
Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults>
Licensing Data-->
N/A
Windows Activation Technologies-->
N/A
HWID Data-->
N/A
OEM Activation 1.0 Data-->
BIOS string matches: yes
Marker string from BIOS: 1472F:IBM
Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005
OEM Activation 2.0 Data-
to certificate errors. Last night I went as far as data collection and page continued for more than 8hours flicking giving no results and with page errors. My problem now is when I go to forums I need to sign in to post my question and this process is blocked by certificate errors. I may be successful submitting this report now
