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PROBLEM RRS feed

  • Question

  • HALLO,

    FIRST OF ALL,  I WANT TO INFORM YOU THAT I HAVE A PC WITH WINDOWS ORIGINAL. I TRIED TO UPDATE THE LAST VERSIONS IN MY PC BUT I COME UP WITH A PROBLEM. I READ THE FOLLOWING MESSAGE: IT IS LIKELY THAT YOU HAVE BEEN VICTIM COUNTERFEITING.IT MEENS THAT MY WINDOWS ARE NOT ORIGINAL. BUT THAT'S NOT TRUE.

    PLEASE, IS THERE ANYTHING I CAN DO TO RESOLVE THIS PROBLEM.IF YES CAN YOU PLEASE TELL.

     

    WITH REGARDS

    CONSTANTINA

    Thursday, March 22, 2007 8:52 PM

Answers

  • Hi Constantina,

    In order to recieve the best support, we request all users initially run the Genuine Diagnostics tool to try and identify the issue you may be having.

    Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a response message in this thread.

    Step 2 is tell us about the COA. Tell us:
    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.

    Thank you,
    Darin Smith
    WGA Forum Program Manager

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    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.
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    Thursday, March 22, 2007 11:22 PM