Validation Problem! RRS feed

  • Question

  • I bought my Vaio laptop from CompUSA, with Windows Vista Business already installed on my computer. Recently I began getting some WGA error windows, and I followed the instructions on how to fix the problem, but when I go back to the wga site it still says my copy of Windows is still invalid! I don't know what to do ! I called Vaio support, and they said to simply backup my files and use the recovery disc to configure the computer back to the settings of the original factory condition. I already have quite a few files on my computer and would rather not go through the process of backing them all up! Also I've had a bad experience before with restoring the windows and putting my old files back onto the computer.  I was wondering if their were some other solutions to my problem that I could try first! Thanks!

    Diagnostic Report (1.7.0069.0):
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-VH76X-KPDXX-XFJ4B
    Windows Product Key Hash: o2cdkjlOO3vBe6l7W8iFN6Glf1I=
    Windows Product ID: 89576-OEM-7332141-00148
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010100.0.0.006
    CSVLK Server: N/A
    ID: {F9DE9838-CCF8-41D3-AE82-BB46D3571E11}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered,
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071023-1545
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2920-80070002_B4D0AA8B-531-645_B4D0AA8B-531-645_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\rpcrt4.dll[6.0.6000.16525]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F9DE9838-CCF8-41D3-AE82-BB46D3571E11}</UGUID><Version>1.7.0069.0</Version><OS>6.0.6000.2.00010100.0.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-XFJ4B</PKey><PID>89576-OEM-7332141-00148</PID><PIDType>2</PIDType><SID>S-1-5-21-1782319876-3385820473-1836017979</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGN-SZ430N</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>R0111N0</Version><SMBIOSVersion major="2" minor="4"/><Date>20061130000000.000000+000</Date></BIOS><HWID>7B313507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>28AC4DD379A6F71</Val><Hash>+vahoH/lk31mziir7SCrLjmgHXM=</Hash><Pid>81599-952-3775337-65113</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Wednesday, March 12, 2008 6:20 AM


  • Hello Star87,


      Well, it seems that the Diagnostic Tool detected that one critical system file has been modified or become corrupt.


    File Scan Data-->
    File Mismatch: C:\Windows\system32\rpcrt4.dll[6.0.6000.16525]


      To replace rpcrt4.dll with an unmodified/uncorrupted copy, you can boot into Safe Mode, go to the control panel, click the "Program and Features" icon and click "View Installed Updates".  Once the list of installed updates comes up, find the one with KB933729 at the end of it's name. Rightclick the update and select uninstall. Once that is done, reboot back into normal mode.


      Click the option that brings up a Internet Browser. Go to http://www.microsoft.com/downloads/details.aspx?FamilyID=ceca7f8c-7b56-48fc-8c17-87ffadf25629&DisplayLang=en Click download.  A window will come up asking if you  want to Open or Save...select Open.  This will install the update. Once done, reboot 2 times and your issue should be resolved.



    If you have any problems following the above steps, then at that point, I would have to agree with Viao support that you should reinstall.


    I hope that helps,

    Darin Smith

    WGA Forum Manager   


    Thursday, March 13, 2008 11:37 PM