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CRM 2011 is duplicating contacts in Outlook RRS feed

  • Question

  • Hi,

    We have CRM 2011.  When an update is made to the contact record in CRM, a dup contact is created in Outlook, rather than update to the existing.  Happens only on occasion, not always.  No rhyme or reason.  We also get blasts of 400 contacts coming into outlook from CRM, same user name, apparently during a sync.

    Could someone please point me in a direction?  I have checked the other related articles in the forum and so far, nothing has helped.

    thank you

    Harvey


    Regards, Harvey

    Friday, November 28, 2014 8:39 PM

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