locked
Product Key Error RRS feed

  • Question

  • My computer is new i recieved it on september 23rd and it crashed 4 times today. It went to the blue screen and did a disk dump everytime it crashed. Now as i start up my computer and try to login a message box comes up and says that the product key is invalid. can someone please help? I have no acces to the start button either or any other programs.
    Wednesday, August 26, 2009 9:31 PM

Answers

  • No reply from original poster.

    Closing thread as Answered.

    Darin MS
    • Marked as answer by Darin Smith MS Wednesday, September 9, 2009 9:51 PM
    Wednesday, September 9, 2009 9:51 PM

All replies

  • Hello CJewell,

      In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link
    http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.

     

    If you do not have access to the Start Button:

    1)    Login to Vista and click the option that brings up Internet Explorer.

    2)    Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.

    3)    A window will come up asking if you want to “Run” or “Save”, Select “Run”

    4)    When the program runs, click the “Continue” button, then click the “Copy” button.

    5)    Return to this thread http://social.microsoft.com/Forums/en-US/genuinevista/thread/d6c73439-4f52-4f57-b45e-cd294e4a35b5.

    6)    In a reply post, paste the Diagnostic Report.

    Thank you,
    Darin MS
    Thursday, August 27, 2009 5:03 PM
  • No reply from original poster.

    Closing thread as Answered.

    Darin MS
    • Marked as answer by Darin Smith MS Wednesday, September 9, 2009 9:51 PM
    Wednesday, September 9, 2009 9:51 PM