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Problem activating Windows Vista Ultimate Retail Edn

    Question

  • I bought a second hand used copy of this version of Vista.  I installed the OS onto my PC and tried to activate it.  It advised that the product key was in use so I tried to activate using the automatic phone activation service. This also failed.  I eventually spoke to a Microsoft rep who advised that the product code was a business licence and not valid for home use and therefore he would not activate my copy.  I was under the impression that retail versions of an OS could be reinstalled on any machine. There is also no statement on the packaging or DVD that this is a business version of Vista. What are my options?
    Friday, August 12, 2011 2:53 PM

Answers

  • Hell Bond28,

     

      The Microsoft rep that you spoke with must have been confused.  I have looked up this Product Key and it is showing as a Blocked MSDN Product Key.

     

      MSDN (Microsoft Developer Network) is a subscription based program were developers can get access to all of Microsoft's software (depending on the subscription level) for the purpose of testing thier software with Microsoft software (compatibility testing, functionality testing and so on).  The Licensing/Terms of Use for the MSDN program stipulates that a Product Key that originated from an MSDN subscription can only be used by the owner of that subscription.  The MSDN Software/Key can only be used in a test environment, not for day-to-day use. And lastly, if the owner of an MSDN subscription wants to sell their subscription, they must sell it as a bundle, meaning the software and keys that came with the subscription can not be split and sold separately.

      The reason your Product Key has been blocked and will no longer Activate is because it was discovered that it was being used in violation of the above (and probably other) MSDN Licensing/Terms of Use.

     

    If possible, I highly recommend contact the person or company that sold you this copy of Windows and demand your money back.

     

    Thank you,


    Darin MS
    • Marked as answer by Darin Smith MS Friday, August 12, 2011 7:12 PM
    • Unmarked as answer by Bond28 Saturday, August 13, 2011 2:52 PM
    • Marked as answer by Darin Smith MS Monday, August 15, 2011 9:05 PM
    Friday, August 12, 2011 7:12 PM
  • "Bond28" wrote in message news:3fb2bd6c-6bc1-4803-98c8-55ecf20f79ed...
    The software packaging looks real to me and the product key sticker looks the same as other Microsoft product keys stickers I have.  As far as I am concerned this is still unresolved.
     
     
    I asked what it looked like – not whether it looked like something else :)
     
    here’s my standard spiel for similar situations in Windows 7 (it’s a very rare occurrence in Vista)....
    <quote>
    Your Key is from a not-for-resale MSDN account. You need to claim an immediate refund from the vendor - do NOT accept the offer of a new key.(all they are trying to do is to get past the 45-day claims window. or avoid you sending the evidence of their crimes to the authorities)

    Please read the following stickies.... ..........

    http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/a2444f34-0aff-4f29-a8ac-67e28b0c0285

    and

    http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/06698c46-8668-4ccd-a544-a88969265a6b

    The pirates have got VERY good at this over the past few years, as the price of equipment for manufacturing the packages drops, and as factories open in less well-policed countries.

    see also this post....

    http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/46a58748-5a64-41ff-b7f4-f6d3b47beca9


    Also - have a look at this video....


    http://www.youtube.com/watch?v=hzqNNiOM0cs

    </quote>

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, August 13, 2011 3:48 PM
    Moderator

All replies

  • In order for us to analyze and troubleshoot a non-genuine notification issue you may be experiencing, please download and run the Microsoft Genuine Advantage Diagnostics Tool.

    After running the tool, click on the Continue button, then click on the Copy button, then Paste the report into your post. Also, please include a brief question or pertinent background information that would be helpful in our endeavor to assist you.

    Thank you!


    Friday, August 12, 2011 3:35 PM
    Moderator
  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-RPMCV-M497B-JH6H3
    Windows Product Key Hash: Mwdx7Of7RBlkJLBxMBdb4O8Z3eY=
    Windows Product ID: 89580-378-9593835-71733
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010100.0.0.001
    ID: {D1A0DB78-40BC-4569-ADFD-D230290A02B5}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.100218-0019
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6001.18152

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D1A0DB78-40BC-4569-ADFD-D230290A02B5}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6000.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-JH6H3</PKey><PID>89580-378-9593835-71733</PID><PIDType>5</PIDType><SID>S-1-5-21-3302529243-867236624-2467621559</SID><SYSTEM><Manufacturer>OEM</Manufacturer><Model>OEM</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20071106000000.000000+000</Date></BIOS><HWID>AC333507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6000.16509
    Name: Windows(TM) Vista, Ultimate edition
    Description: Windows Operating System - Vista, RETAIL channel
    Activation ID: 30fab9cc-8614-4339-989f-7ce61fb7a5c4
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89580-00142-378-959383-00-2057-6000.0000-2242011
    Installation ID: 010644991573963886204010679242621176564605752294846242
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57201
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57203
    Use License URL: http://go.microsoft.com/fwlink/?LinkId=57205
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57204
    Partial Product Key: JH6H3
    License Status: Initial grace period
    Time remaining: 41490 minute(s) (28 day(s))

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: OgAAAAEABgABAAEAAQACAAAAAgABAAEA6GHqJvMM/Nzy7JbR7Ngu9wiFWC4g2/L0Yj2LyJCKrFYqhQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   IntelR  AWRDACPI
      FACP   IntelR  AWRDACPI
      MCFG   IntelR  AWRDACPI
      SSDT   PmRef  CpuPm

    I want to know why I can't activate  this version of Vista on my PC.  Can you advise?

    Thanks 

    Friday, August 12, 2011 4:56 PM
  • Hell Bond28,

     

      The Microsoft rep that you spoke with must have been confused.  I have looked up this Product Key and it is showing as a Blocked MSDN Product Key.

     

      MSDN (Microsoft Developer Network) is a subscription based program were developers can get access to all of Microsoft's software (depending on the subscription level) for the purpose of testing thier software with Microsoft software (compatibility testing, functionality testing and so on).  The Licensing/Terms of Use for the MSDN program stipulates that a Product Key that originated from an MSDN subscription can only be used by the owner of that subscription.  The MSDN Software/Key can only be used in a test environment, not for day-to-day use. And lastly, if the owner of an MSDN subscription wants to sell their subscription, they must sell it as a bundle, meaning the software and keys that came with the subscription can not be split and sold separately.

      The reason your Product Key has been blocked and will no longer Activate is because it was discovered that it was being used in violation of the above (and probably other) MSDN Licensing/Terms of Use.

     

    If possible, I highly recommend contact the person or company that sold you this copy of Windows and demand your money back.

     

    Thank you,


    Darin MS
    • Marked as answer by Darin Smith MS Friday, August 12, 2011 7:12 PM
    • Unmarked as answer by Bond28 Saturday, August 13, 2011 2:52 PM
    • Marked as answer by Darin Smith MS Monday, August 15, 2011 9:05 PM
    Friday, August 12, 2011 7:12 PM
  • Thank you for the response.  This seems strange as the seller assured me he bought it from new and the packaging is the same as other off the shelf products and has no markings on it to suggest otherwise.

     

    Friday, August 12, 2011 7:35 PM
  • "Bond28" wrote in message news:fdd001da-cad9-46ab-b254-7a9f093e9d0e...

    Thank you for the response.  This seems strange as the seller assured me he bought it from new and the packaging is the same as other off the shelf products and has no markings on it to suggest otherwise.

     

    MSDN Software has NO packaging – and often no disk.
    The packaging may be either counterfeit, or real – the important thing is the sticker with the Product Key on it – what does that look like?
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, August 13, 2011 5:16 AM
    Moderator
  • The software packaging looks real to me and the product key sticker looks the same as other Microsoft product keys stickers I have.  As far as I am concerned this is still unresolved.
    Saturday, August 13, 2011 2:11 PM
  • "Bond28" wrote in message news:3fb2bd6c-6bc1-4803-98c8-55ecf20f79ed...
    The software packaging looks real to me and the product key sticker looks the same as other Microsoft product keys stickers I have.  As far as I am concerned this is still unresolved.
     
     
    I asked what it looked like – not whether it looked like something else :)
     
    here’s my standard spiel for similar situations in Windows 7 (it’s a very rare occurrence in Vista)....
    <quote>
    Your Key is from a not-for-resale MSDN account. You need to claim an immediate refund from the vendor - do NOT accept the offer of a new key.(all they are trying to do is to get past the 45-day claims window. or avoid you sending the evidence of their crimes to the authorities)

    Please read the following stickies.... ..........

    http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/a2444f34-0aff-4f29-a8ac-67e28b0c0285

    and

    http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/06698c46-8668-4ccd-a544-a88969265a6b

    The pirates have got VERY good at this over the past few years, as the price of equipment for manufacturing the packages drops, and as factories open in less well-policed countries.

    see also this post....

    http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/46a58748-5a64-41ff-b7f4-f6d3b47beca9


    Also - have a look at this video....


    http://www.youtube.com/watch?v=hzqNNiOM0cs

    </quote>

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, August 13, 2011 3:48 PM
    Moderator
  • You need to ask the seller from whom he acquired the software from.
    Carey Frisch
    Saturday, August 13, 2011 4:09 PM
    Moderator
  • The product key label is orangey yellow with a white horizantal strip across the middle with a barcode also across the middle.  It has Microspot printed on; the product key and some other serial number.

    If it is rare for Vista and the reputable seller states it's a  normal retail copy, then it leads me to believe that this isn't the issue.

    Saturday, August 13, 2011 4:14 PM
  • Please file a Counterfeit Software Report with Microsoft.

    "After we receive the information, if you have inadvertently purchased Microsoft Office or Windows software that is counterfeit, we will send you a complimentary replacement. Because the version of Windows you are running on your PC is no longer available, your complimentary software replacement kit will contain Windows 7. Check to see if your PC can run Windows 7."        
            

    Saturday, August 13, 2011 4:50 PM
    Moderator