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WILL MICROSOFT DO ANYTHING ABOUT THIS PROBLEM? RRS feed

  • Question

  • I understand there are now considerable "false validations" given by WGA for XP. It appears Microsofts data system for genuine keys does not match wholly genuine keys which are out there (maybe because they are old unsold genuine products) and these then get a "non genuine" validation. My own recently bought copy of XP, bought from a reputable supplier, shrink wrapped, precisely genuine CD and COA as per the criteria on Microsofts site, and a genuine MS book. It first passed validation, received and still receives updates, yet whilst trying to download MS software requiring validation received a negative. My view is that this should be thoroughly gone into by MS. It reflects very badly on the Company and maybe violates some Sale of Goods rules.

    To remove the notifications:
    In XP Search (via start) type "wga" then OK
    This should show two files in the Systems area
    The prefetch file with the .pf file type delete it.
    The other .exe file (wga tray) is embedded. Rename it.
    On reboot notifications will have gone.
    Sunday, June 7, 2009 3:47 PM

Answers

  • Louisof England,

    Thank you for posting this weekend in our forum. I have noticed you posted a couple times with us. In turn we have asked for you to provide us with the WGA Diagnostic Tool results so we may analyze what you are experiencing. This will allow us to formulate a potential resolution for what you have been experiencing. Dan posted, "Hello Louis of England, In your previous posts you received replies asking you to run the MGA Diagnostic utility and post the results here. You never did."

    Unfortunately we do not know what you are experiencing. You mention, "Considerable false validation" and genuine keys do not match wholly genuine keys. Can you please share with us where you received this information? 

    Where did you purchase Windows OS from?   We understand the frustration you are currently experiencing.  Please run the MGA Diagnostic Tool and provide us with the results. We are here to help.  

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.     What edition/version of Windows XP is currently installed or is it another version of Windows?

    ·        Home

    ·        Media Center

    ·        Professional

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  Please provide the customer scenario you are experiencing.

    5.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

     

    Thank you,

     

    Stephen

     

     


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Friday, June 12, 2009 5:41 PM
    Monday, June 8, 2009 10:36 PM

All replies

  • The only further advice I can give to anyone with a genuine XP who cannot seem to achieve consistent validation is to move to the later versions of Linux. No such problems exist there, and the cost of the OS is zero or non zero. I certainly shall not move from my genuine but with AND without WGA acceptance XP to any other MS Operating Systems. Oh and type into Google "Internet Explorer 8 problems"........
    Monday, June 8, 2009 6:52 PM
  • Hello Louis of England,

    In your previous posts you received replies asking you to run the mgadiag utility and post the results here.

    You never did.

    In the USA we have a saying, "You can lead a horse to water but you can't make him drink."
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, June 8, 2009 7:43 PM
  • Louisof England,

    Thank you for posting this weekend in our forum. I have noticed you posted a couple times with us. In turn we have asked for you to provide us with the WGA Diagnostic Tool results so we may analyze what you are experiencing. This will allow us to formulate a potential resolution for what you have been experiencing. Dan posted, "Hello Louis of England, In your previous posts you received replies asking you to run the MGA Diagnostic utility and post the results here. You never did."

    Unfortunately we do not know what you are experiencing. You mention, "Considerable false validation" and genuine keys do not match wholly genuine keys. Can you please share with us where you received this information? 

    Where did you purchase Windows OS from?   We understand the frustration you are currently experiencing.  Please run the MGA Diagnostic Tool and provide us with the results. We are here to help.  

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.     What edition/version of Windows XP is currently installed or is it another version of Windows?

    ·        Home

    ·        Media Center

    ·        Professional

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  Please provide the customer scenario you are experiencing.

    5.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

     

    Thank you,

     

    Stephen

     

     


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Friday, June 12, 2009 5:41 PM
    Monday, June 8, 2009 10:36 PM
  • louisof england:


    you cannot ask a question, ignore all the questions people ask you to trouble shoot the problem and than get the sh1ts when your problem is not resolved.

    post the WGA Diag results and Microsoft WILL do something about your problem.

    Monday, June 8, 2009 11:20 PM