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Windows is not genuine box comes up at startup RRS feed

  • Question

  • Recently I have been recieving a box which says my windows 7 is not genuine but activation is successful, validation was successful and the MGA report says it is genuine. Everything is working fine but this annoying box keeps popping up at start up, any way to get rid of it?
    Diagnostic report: 

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-M9D8M-V7PY7-WCYJ3
    Windows Product Key Hash: If7LUgaLhjG9N1lj2Erq70qDMfk=
    Windows Product ID: 00359-OEM-8882277-40289
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {7A16DF2D-89DB-4CD2-806D-EB461FA321C5}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Owner\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7A16DF2D-89DB-4CD2-806D-EB461FA321C5}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-WCYJ3</PKey><PID>00359-OEM-8882277-40289</PID><PIDType>3</PIDType><SID>S-1-5-21-2375418306-834120017-2604800011</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv5 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.21</Version><SMBIOSVersion major="2" minor="4"/><Date>20090820000000.000000+000</Date></BIOS><HWID>96113807018400F8</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>7E3E3F73BD14F26</Val><Hash>c7msmm7uDCue9l7qwUfEpws14is=</Hash><Pid>81602-915-9626552-68451</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: 9f83d90f-a151-4665-ae69-30b3f63ec659
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00176-822-740289-02-4105-7600.0000-0762010
    Installation ID: 011532321300893526901222817521852331153274108152775064
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: WCYJ3
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 18/03/2010 10:55:32 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: PASS
    Event Time Stamp: 3:17:2010 21:44
    WAT Activex: Registered
    WAT Admin Service: Registered

    HWID Data-->
    HWID Hash Current: MAAAAAEAAgABAAIAAAABAAAAAgABAAEA6GGy/p5Y5Fl6f3zsbAgKMRpEIsnwSUbK

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC HPQOEM SLIC-MPC
      FACP HPQOEM SLIC-MPC
      HPET HPQOEM SLIC-MPC
      BOOT HPQOEM SLIC-MPC
      MCFG HPQOEM SLIC-MPC
      ASF! HPQOEM SLIC-MPC
      SLIC HPQOEM SLIC-MPC
      SSDT PmRef CpuPm


    Thursday, March 18, 2010 3:15 PM

Answers

  • Hello KOFK,

      I see nothing in your Diagnostic Report that indicates that your Windows 7 is even in a Non-Genuine state, let alone why.

      The one thing I do see is "Remaining Windows rearm count: 4"  A Rearm is the ability for a user to extend the Activation grace period and all version of Vista and Windows 7 get three 3 rearms, not 4.

      I have seen this twice before and both time the user's Diagnostic Report showed "rearm count: 4" and little or no indication of a Non-Genuine issue.  My theory is that Windows has been damaged in some way that I can't see from the Diagnostic Report and a side effect of the damage is the  "Remaining Windows rearm count: 4" and the Non-Genuine messaging.

      Without knowing what's causing the issue, there are only a few things I can suggest:

    a) Go to http://microsoft.com/genuine and click the Validate Windows button. If it validates as Genuine, that should cause the Non-Genuine messaging to go away. If it validates as Non-Genuine, it should give an indication of the cause.

    b) Try doing a System Scan. The scan will look for bad Windows files and will attempt to repair them, if possible.

    1)    Login to Windows

    2)    Launch an Internet Browser

    3)    Type: %windir%\system32\ in the browser's address field

    4)    Scroll down till you find the file cmd.exe

    5)    Right-click the file and select 'Run as Administrator'

    6)    In the CMD window, type: sfc /scannow

    7)    Reboot

    c) Try repairing Windows using System Restore:

    1)    Click the ‘Start’ button

    2)    In the Start Search field, type: System Restore and hit “Enter” keyboard key

    3)    Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.

    4)    Click the "Next" button.

    5)    Reboot

     

     

    If neither of the above sets of steps resolves the issue, you can either create a (no cost) support request at http://support.microsoft.com/gp/contactwga or (last resort) reinstall Windows.

    If one of the sets of steps does resolve the issue or if you resolve the issue in some other way, please post back with what you did, it may help users in the future.

     

    Thank you

     

     


    Darin MS
    Friday, March 19, 2010 8:53 PM

All replies

  • Hello KOFK,

      I see nothing in your Diagnostic Report that indicates that your Windows 7 is even in a Non-Genuine state, let alone why.

      The one thing I do see is "Remaining Windows rearm count: 4"  A Rearm is the ability for a user to extend the Activation grace period and all version of Vista and Windows 7 get three 3 rearms, not 4.

      I have seen this twice before and both time the user's Diagnostic Report showed "rearm count: 4" and little or no indication of a Non-Genuine issue.  My theory is that Windows has been damaged in some way that I can't see from the Diagnostic Report and a side effect of the damage is the  "Remaining Windows rearm count: 4" and the Non-Genuine messaging.

      Without knowing what's causing the issue, there are only a few things I can suggest:

    a) Go to http://microsoft.com/genuine and click the Validate Windows button. If it validates as Genuine, that should cause the Non-Genuine messaging to go away. If it validates as Non-Genuine, it should give an indication of the cause.

    b) Try doing a System Scan. The scan will look for bad Windows files and will attempt to repair them, if possible.

    1)    Login to Windows

    2)    Launch an Internet Browser

    3)    Type: %windir%\system32\ in the browser's address field

    4)    Scroll down till you find the file cmd.exe

    5)    Right-click the file and select 'Run as Administrator'

    6)    In the CMD window, type: sfc /scannow

    7)    Reboot

    c) Try repairing Windows using System Restore:

    1)    Click the ‘Start’ button

    2)    In the Start Search field, type: System Restore and hit “Enter” keyboard key

    3)    Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.

    4)    Click the "Next" button.

    5)    Reboot

     

     

    If neither of the above sets of steps resolves the issue, you can either create a (no cost) support request at http://support.microsoft.com/gp/contactwga or (last resort) reinstall Windows.

    If one of the sets of steps does resolve the issue or if you resolve the issue in some other way, please post back with what you did, it may help users in the future.

     

    Thank you

     

     


    Darin MS
    Friday, March 19, 2010 8:53 PM
  • But if this problem goes unfixed will it affect my computer in anyway?
    Saturday, March 20, 2010 2:02 AM
  • This guy doesn't even know what he's talking about. He doesn't even know how to run a cmd line.
    Thursday, June 17, 2010 4:32 PM
  • Hello badmoderatorsuck,

    Why are you posting inflammatory comments into a miscategorized thread that has been dormant for almost two months?

    If you have a constuctive comment that may assist the OP, please post it.  Otherwise, .........


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Thursday, June 17, 2010 4:37 PM