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Windows 7 Pro not genuine RRS feed

  • Question

  • Lenovo Thinkpad Edge E530 that is only 2 months old is showing the "This copy of Windows is not Genuine".

    Diagnostics tool results:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-MV8MH-98QJM-24367
    Windows Product Key Hash: wgci5Gdejx4esg7++zTOe3LWF+4=
    Windows Product ID: 00371-OEM-8992671-00437
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {0647733A-C2A7-4CF7-B7D6-2E43EF670243}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120830-0333
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{0647733A-C2A7-4CF7-B7D6-2E43EF670243}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-24367</PKey><PID>00371-OEM-8992671-00437</PID><PIDType>2</PIDType><SID>S-1-5-21-3204963935-3016116474-3525297072</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>62724GU</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>H0ET72WW (2.06 )</Version><SMBIOSVersion major="2" minor="7"/><Date>20121022000000.000000+000</Date></BIOS><HWID>88363807018400FE</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-H0   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>A030F7DF7F50D02</Val><Hash>eojhyzM9Daxpx7feiIEylrI69aE=</Hash><Pid>73931-641-1340571-57315</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00178-926-700437-02-1033-7601.0000-2972012
    Installation ID: 005432323361191295051566507822265651902912346014666714
    Processor Certificate URL: http:/go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http:/go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http:/go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http:/go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 24367
    License Status: Notification
    Notification Reason: 0xC004F059.
    Remaining Windows rearm count: 2
    Trusted time: 28/01/2013 7:14:06 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 1:24:2013 22:33
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NAAAAAIAAQABAAIAAAABAAAABAABAAEAln3s+IEdYKkwIEzgKOrOcD79sBE0Sv74KLSWYw==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: no, invalid SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   LENOVO  TP-H0  
      FACP   LENOVO  TP-H0  
      HPET   LENOVO  TP-H0  
      MCFG   LENOVO  TP-H0  
      SLIC   LENOVO  TP-H0  
      SSDT   LENOVO  SataAhci
      SSDT   LENOVO  SataAhci
      ASF!   LENOVO  TP-H0  
      FPDT   LENOVO  TP-H0  
      SSDT   LENOVO  SataAhci
      SSDT   LENOVO  SataAhci
      UEFI   LENOVO  TP-H0  
      UEFI   LENOVO  TP-H0  
      POAT   LENOVO  TP-H0  
      SSDT   LENOVO  SataAhci
      UEFI   LENOVO  TP-H0  
      DBG2   LENOVO  TP-H0  

    Tuesday, January 29, 2013 12:27 AM

Answers

  • BIOS valid for OA 2.0: no, invalid SLIC table

    you will have to change your product key to the one on your COA

    click start, type slui 3, press enter

    Additional information:

    Computers, which are built by large manufactures that come with Windows Pre-Installed, come with two (2) Product Keys:

     OEM SLP: This key comes pre-installed in Windows, when it comes from the Factory. This key is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Windows was installed using the OEM SLP key (at the factory) Windows 7 looks at the motherboard and sees the special instructions and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)

     

     COA SLP: This is the Product key that you see on the sticker on the side (or bottom,[ or inside the battery compartment]) of your computer. It is a valid product key, but should only be used in limited situations (such as if the OEM SLP key stops self-activating for whatever reason). The key must be activated by Phone. (Note: All manufacturers that use the OEM SLP system are required by contract to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer)

    Tuesday, January 29, 2013 3:18 AM
    Answerer

All replies

  • BIOS valid for OA 2.0: no, invalid SLIC table

    you will have to change your product key to the one on your COA

    click start, type slui 3, press enter

    Additional information:

    Computers, which are built by large manufactures that come with Windows Pre-Installed, come with two (2) Product Keys:

     OEM SLP: This key comes pre-installed in Windows, when it comes from the Factory. This key is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Windows was installed using the OEM SLP key (at the factory) Windows 7 looks at the motherboard and sees the special instructions and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)

     

     COA SLP: This is the Product key that you see on the sticker on the side (or bottom,[ or inside the battery compartment]) of your computer. It is a valid product key, but should only be used in limited situations (such as if the OEM SLP key stops self-activating for whatever reason). The key must be activated by Phone. (Note: All manufacturers that use the OEM SLP system are required by contract to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer)

    Tuesday, January 29, 2013 3:18 AM
    Answerer
  • George,

    The problem with your solution is that there is no Microsoft COA Sticker on the laptop at all. (not on the bottom of the laptop, nor in the battery compartment or on the side of the laptop as well not on the power adapter).  The only sticker that is displayed on the laptop is a Windows 8 Pro sticker that has no Product Key and Windows 7 Pro is the installed OS.

    What is the next steps to resolve this?

    Thank-you


    Tuesday, January 29, 2013 4:24 PM
  • In that case, the system is only licensed to run Windows 8 - is the sticker for the Pro edition, or the core one?

    If Pro, then you may be able to persuade the OEM to allow downgrade rights and provide a Key for Win7 Pro - otherwise, you'll have to revert back to Win8 with the manufacturer's Recovery media.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, January 29, 2013 7:17 PM
    Moderator
  • Noel,

    The sticker is for Pro, however it came pre-installed from Lenovo with Windows 7 Pro installed.

    Do I have to call Lenovo support to help with this process now?

    Thank-you

    Tuesday, January 29, 2013 7:30 PM
  • Definitely!

    They either have bad QA, or they are in breach of their license :)

    Let us know what they have to say?


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, January 29, 2013 10:42 PM
    Moderator