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Cant install CRM again, after manual removal! RRS feed

  • Question

  • Hey
    Hope anyone can help :-) iam going crazy iam trying to reinstall CRM after i have removed CRM manually via this guide:
    Besides this i have removed all Microsoft.crm assemblies also removed all MSSCRM regedit Keys and folders under all users. But iam still not able to install CRM the following error comes up! 
    error
    Exception generated at: 29-06-2011 13:06:08
    Error Type: System.Exception
    Error Message: Action Microsoft.Crm.Setup.Common.Analyzer+CollectAction failed.
    Error Stack Trace: System.Exception: Action Microsoft.Crm.Setup.Common.Analyzer+CollectAction failed. ---> System.NullReferenceException: Objektreferencen er ikke indstillet til en forekomst af et objekt.
     ved Microsoft.Crm.Setup.Client.ClientProductInfoCollector.Collect(IDictionary data)
     ved Microsoft.Crm.Setup.Common.Analyzer.CollectAction.Do(IDictionary parameters)
     ved Microsoft.Crm.Setup.Common.Action.ExecuteAction(Action action, IDictionary parameters, Boolean undo)
     --- Slut på staksporing af indre undtagelser ---
     ved Microsoft.Crm.Setup.Common.Action.ExecuteAction(Action action, IDictionary parameters, Boolean undo)
     ved Microsoft.Crm.Setup.Common.Analyzer.Analyze(IDictionary data)
     ved Microsoft.Crm.Setup.Client.ClientSetup.Run()
     ved Microsoft.Crm.Setup.Client.ClientSetup.ClientCustomAction(Session session)
    
    InnerException:
    Error Type: System.NullReferenceException
    Error Message: Objektreferencen er ikke indstillet til en forekomst af et objekt.
    Error Stack Trace: System.NullReferenceException: Objektreferencen er ikke indstillet til en forekomst af et objekt.
     ved Microsoft.Crm.Setup.Client.ClientProductInfoCollector.Collect(IDictionary data)
     ved Microsoft.Crm.Setup.Common.Analyzer.CollectAction.Do(IDictionary parameters)
     ved Microsoft.Crm.Setup.Common.Action.ExecuteAction(Action action, IDictionary parameters, Boolean undo)
    
    Stack Frame: 
    
    	at SetupErrorReportManager.ReportException(Exception exception)
    	at SetupBase.OnUnhandledException(Exception exception)
    	at ClientSetup.ClientCustomAction(Session session)
    	at RuntimeMethodHandle._InvokeMethodFast(Object target, Object[] arguments, SignatureStruct& sig, MethodAttributes methodAttributes, RuntimeTypeHandle typeOwner)
    	at RuntimeMethodHandle.InvokeMethodFast(Object target, Object[] arguments, Signature sig, MethodAttributes methodAttributes, RuntimeTypeHandle typeOwner)
    	at RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture, Boolean skipVisibilityChecks)
    	at RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)
    	at CustomActionProxy.InvokeCustomAction(Int32 sessionHandle, String entryPoint)
    	at RuntimeMethodHandle._InvokeMethodFast(Object target, Object[] arguments, SignatureStruct& sig, MethodAttributes methodAttributes, RuntimeTypeHandle typeOwner)
    	at RuntimeMethodHandle.InvokeMethodFast(Object target, Object[] arguments, Signature sig, MethodAttributes methodAttributes, RuntimeTypeHandle typeOwner)
    	at RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture, Boolean skipVisibilityChecks)
    	at RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)
    	at MethodBase.Invoke(Object obj, Object[] parameters)
    
    Custom Message: C:\Documents and Settings\mem\Lokale indstillinger\Temp\tmp13.tmp
    

    I also have the following error in the log:
    Error
    System.Exception: Action Microsoft.Crm.Setup.Common.Analyzer+CollectAction failed. ---> System.NullReferenceException: Objektreferencen er ikke indstillet til en forekomst af et objekt.
     ved Microsoft.Crm.Setup.Client.ClientProductInfoCollector.Collect(IDictionary data)
     ved Microsoft.Crm.Setup.Common.Analyzer.CollectAction.Do(IDictionary parameters)
     ved Microsoft.Crm.Setup.Common.Action.ExecuteAction(Action action, IDictionary parameters, Boolean undo)
     --- Slut på staksporing af indre undtagelser ---
     ved Microsoft.Crm.Setup.Common.Action.ExecuteAction(Action action, IDictionary parameters, Boolean undo)
     ved Microsoft.Crm.Setup.Common.Analyzer.Analyze(IDictionary data)
     ved Microsoft.Crm.Setup.Client.ClientSetup.Run()
     ved Microsoft.Crm.Setup.Client.ClientSetup.ClientCustomAction(Session session)
    
    ClientInstallInfo.BackupDBSuccess: False
    ClientInstallInfo.BackupFolderProperty: 
    ClientInstallInfo.BackupRegkeyProperty: 
    ClientInstallInfo.EndUserLoginProperty: xxx\mem
    ClientInstallInfo.InstallerSession: Microsoft.WindowsInstaller.Session
    ClientInstallInfo.LightClient: True
    InstallInfo.AllowRun: False
    InstallInfo.CleanupRequired: False
    InstallInfo.InstallAlways: False
    InstallInfo.InstallType: Uninstall
    InstallInfo.LocalPackage: Client.msi
    InstallInfo.LogFile: C:\Documents and Settings\mem\Lokale indstillinger\Application Data\Microsoft\MSCRM\Logs\crm40clientsetup.log
    InstallInfo.PackageName: Client.msi
    InstallInfo.RebootRequired: False
    InstallInfo.SharedInstall: False
    InstallInfo.SourceFolder: 
    InstallInfo.SuppressReboot: True
    InstallInfo.TargetFolder: 
    InstallInfo.UIMode: Quiet
    ProductInfo.ExistingLanguage: 1030
    ProductInfo.ExistingProductCode: d4412406-f9bb-4c68-bedc-178006820471
    ProductInfo.ExistingVersion: 4.0.7333.127
    ProductInfo.InstallingLanguage: 1030
    ProductInfo.InstallingProductCode: d4412406-f9bb-4c68-bedc-178006820471
    ProductInfo.InstallingVersion: 4.0.7333.127
    ProductInfo.InstallState: Local
    SystemInfo.MachineName: xxxPC316
    SystemInfo.OSVersion: 5.1.2600.196608
    SystemInfo.ServicePackVersion: 3.0
    UserInfo.AccountName: mem
    UserInfo.DomainName: xxx
    
    13:06:01| Info| === Managed setup logging started: 29-06-2011 13:06:01 ===
    13:06:01|Verbose| Method entry: Microsoft.Crm.Setup.Client.ClientSetup.Initialize
    13:06:01|Verbose| Method exit: Microsoft.Crm.Setup.Client.ClientSetup.Initialize
    13:06:01|Verbose| Method entry: Microsoft.Crm.Setup.Client.ClientSetup.Run
    13:06:01| Error| System.Exception: Action Microsoft.Crm.Setup.Common.Analyzer+CollectAction failed. ---> System.NullReferenceException: Objektreferencen er ikke indstillet til en forekomst af et objekt.
     ved Microsoft.Crm.Setup.Client.ClientProductInfoCollector.Collect(IDictionary data)
     ved Microsoft.Crm.Setup.Common.Analyzer.CollectAction.Do(IDictionary parameters)
     ved Microsoft.Crm.Setup.Common.Action.ExecuteAction(Action action, IDictionary parameters, Boolean undo)
     --- Slut på staksporing af indre undtagelser ---, Error, AbortRetryIgnore, Option1
    13:06:07| Info| InputResult: Abort
    13:06:07| Error| System.Exception: Action Microsoft.Crm.Setup.Common.Analyzer+CollectAction failed. ---> System.NullReferenceException: Objektreferencen er ikke indstillet til en forekomst af et objekt.
     ved Microsoft.Crm.Setup.Client.ClientProductInfoCollector.Collect(IDictionary data)
     ved Microsoft.Crm.Setup.Common.Analyzer.CollectAction.Do(IDictionary parameters)
     ved Microsoft.Crm.Setup.Common.Action.ExecuteAction(Action action, IDictionary parameters, Boolean undo)
     --- Slut på staksporing af indre undtagelser ---
     ved Microsoft.Crm.Setup.Common.Action.ExecuteAction(Action action, IDictionary parameters, Boolean undo)
     ved Microsoft.Crm.Setup.Common.Analyzer.Analyze(IDictionary data)
     ved Microsoft.Crm.Setup.Client.ClientSetup.Run()
     ved Microsoft.Crm.Setup.Client.ClientSetup.ClientCustomAction(Session session), Error, OK, Option1
    13:06:08| Info| InputResult: OK
    
    Can anyone please help iam going crazy here :-)



    Wednesday, June 29, 2011 11:13 AM

All replies

  • Hi allanmoller,

    Are u Windows Admin?
    did u have AD rights?
    Are u using the same user with the older install?
    Is new install? or alredy the older one?

    Greetings,

    Juan Solares

    Thursday, June 30, 2011 3:09 PM
  • Hi Alan,

    Please make sure to follow all these steps from the below link,

    http://support.microsoft.com/kb/946980/en-us

    And try to install CRM again.

     

    Regards,


    Khaja Mohiddin|||||http://www.dynamicsexchange.com/
    Thursday, June 30, 2011 7:46 PM