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Legit copy of Office 2007 fails validation RRS feed

  • Question

  •  

    My legit copy of Office 2007 fails validation, I am unable to use Windows Update as a result.  below is diagnostic information.  can someone please provide clues as to a fix......much appreciated......Ted

     

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-THCPK-MKRYD-V6X3D
    Windows Product Key Hash: ZiqVIh+wq3368slwLbKA76mV4og=
    Windows Product ID: 55274-785-1596095-22005
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {1D34A9C7-79C8-4339-A0E4-C88AB173BF77}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 112 License Store Error
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-531-645_B4D0AA8B-531-645_B4D0AA8B-531-645_77F760FE-152-80070002_7E90FEE8-175-80070002_B4D0AA8B-531-645_025D1FF3-171-1_63BB5E84-622-80004005_E2AD56EA-234-80004005_16E0B333-80-80004005_B4D0AA8B-911-80004005_63BB5E84-622-80004005_E2AD56EA-234-80004005_16E0B333-80-80004005_B4D0AA8B-911-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1D34A9C7-79C8-4339-A0E4-C88AB173BF77}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-V6X3D</PKey><PID>55274-785-1596095-22005</PID><PIDType>5</PIDType><SID>S-1-5-21-4087772427-689911805-672553972</SID><SYSTEM><Manufacturer>Compaq</Manufacturer><Model>Armada    M700                             </Model></SYSTEM><BIOS><Manufacturer>Compaq</Manufacturer><Version>1.35</Version><SMBIOSVersion major="2" minor="3"/><Date>20010514000000.000000+000</Date></BIOS><HWID>22453307018400D6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>112</Result><Products><Product GUID="{90510409-6D54-11D4-BEE3-00C04F990354}"><LegitResult>112</LegitResult><Name>Microsoft Visio Professional 2002 SR-1 [English]</Name><Ver>10</Ver><Val>B07727A4C4B404C</Val><Hash>g7TU5cpk8XGUieJuay8QbOa4AXk=</Hash><Pid>54079-640-0000383-16132</Pid><PidType>14</PidType></Product><Product GUID="{90170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72079-640-0000106-55000</Pid><PidType>14</PidType></Product><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>112</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>5944230638A4DD6</Val><Hash>yoqWf6G/d1xDvynyAMwHpRf/yUs=</Hash><Pid>70145-747-3004016-57545</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

     

     

    Friday, February 8, 2008 4:35 AM

Answers

  • Hello Ted,

     

    The error code “Office Status: 112 License Store Error”, seen in your Diagnostic Report, tells me that there is an issue with the Licensing file that allows Office to Validate correctly (basically the file is malformed and unreadable). To resolve the issue, we just need to delete the file and it will regenerate once you re-Validate.

     

     Please follow the step below and report on if this had resolved your issue or not.

     

    (Please Note: To successfully complete the below steps, you must be an Administrator for the computer. If you are not the Administrator, please contact the person that is and request that they follow the below steps.)

     

    Windows XP:

    1)      Click the “Start” button.

    2)      Click “Run…”

    3)      Type: %ALLUSERSPROFILE%\Application Data\Office Genuine Advantage\data

    4)      Delete the file: data.dat

    5)      Go to http://www.microsoft.com/genuine/ and click the Validate Office button.

     

    After you have completed these steps and you are still experiencing issues with validation then please rerun the MGA diagnostic tool and post the results as a reply to this post and we will be able to further analyze the situation.

     

    Thank you,

    Matt Prall, MS
    WGA Fo

    Friday, February 8, 2008 4:22 PM

All replies

  • Hello Ted,

     

    The error code “Office Status: 112 License Store Error”, seen in your Diagnostic Report, tells me that there is an issue with the Licensing file that allows Office to Validate correctly (basically the file is malformed and unreadable). To resolve the issue, we just need to delete the file and it will regenerate once you re-Validate.

     

     Please follow the step below and report on if this had resolved your issue or not.

     

    (Please Note: To successfully complete the below steps, you must be an Administrator for the computer. If you are not the Administrator, please contact the person that is and request that they follow the below steps.)

     

    Windows XP:

    1)      Click the “Start” button.

    2)      Click “Run…”

    3)      Type: %ALLUSERSPROFILE%\Application Data\Office Genuine Advantage\data

    4)      Delete the file: data.dat

    5)      Go to http://www.microsoft.com/genuine/ and click the Validate Office button.

     

    After you have completed these steps and you are still experiencing issues with validation then please rerun the MGA diagnostic tool and post the results as a reply to this post and we will be able to further analyze the situation.

     

    Thank you,

    Matt Prall, MS
    WGA Fo

    Friday, February 8, 2008 4:22 PM
  • Matt, this seems to have fixed the validation issue however I am still unable install updates from Microsoft update.

     

    FYI, after deleting the .dat file you suggested I validated successfully both my OS and Office.  I returned to Microsoft update, ran a custom check, picked one update (smallest one for XP), attempted install, which failed.  It got to the point after checking the system, showed bars as if to be downloading.  This quickly ended and I received a message that the install was unsuccessful.

     

    Below is the MGA test re ran.

     

     

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-THCPK-MKRYD-V6X3D
    Windows Product Key Hash: ZiqVIh+wq3368slwLbKA76mV4og=
    Windows Product ID: 55274-785-1596095-22005
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {1D34A9C7-79C8-4339-A0E4-C88AB173BF77}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-531-645_B4D0AA8B-531-645_B4D0AA8B-531-645_B4D0AA8B-531-645_77F760FE-152-80070002_7E90FEE8-175-80070002_B4D0AA8B-531-645_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1D34A9C7-79C8-4339-A0E4-C88AB173BF77}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-V6X3D</PKey><PID>55274-785-1596095-22005</PID><PIDType>5</PIDType><SID>S-1-5-21-4087772427-689911805-672553972</SID><SYSTEM><Manufacturer>Compaq</Manufacturer><Model>Armada    M700                             </Model></SYSTEM><BIOS><Manufacturer>Compaq</Manufacturer><Version>1.35</Version><SMBIOSVersion major="2" minor="3"/><Date>20010514000000.000000+000</Date></BIOS><HWID>22453307018400D6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90510409-6D54-11D4-BEE3-00C04F990354}"><LegitResult>100</LegitResult><Name>Microsoft Visio Professional 2002 SR-1 [English]</Name><Ver>10</Ver><Val>B07727A4C4B404C</Val><Hash>g7TU5cpk8XGUieJuay8QbOa4AXk=</Hash><Pid>54079-640-0000383-16132</Pid><PidType>14</PidType></Product><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>5944230638A4DD6</Val><Hash>yoqWf6G/d1xDvynyAMwHpRf/yUs=</Hash><Pid>70145-747-3004016-57545</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

     

     

     

    Friday, February 8, 2008 9:34 PM
  • Hello Ted,

     

    It seems the WGA/OGA portion of your system is operating normally, so it appears this is a Windows Update only issue.  Please visit https://support.microsoft.com/oas/default.aspx?gprid=6527 and submit a FREE support request for Windows Update problem which you are experiencing.

     

    You may also consider self help options detailed below.  Please visit the Discussions in Windows Update Forum located here:  http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsupdate&lang=en&cr=US  and post what exactly is causing the problem. This forum specializes with WU problems.

     

    1.      A great place to begin is Windows Update Troubleshooter which has helped people troubleshoot problems reported to Microsoft Product Support. Please visit; http://v4.windowsupdate.microsoft.com/troubleshoot/ and select a category on the site to get help on resolving your problem. Next I recommend visiting Windows Update Frequently Asked Questions located here:   http://support.microsoft.com/default.aspx?scid=%2Fsupport%2Fwindows%2Fupdate%2Ffaq%2FDefault.asp .  

     

      Next I have collected various Knowledge Base (KB) articles which may assist you with finding a resolution for the WU problem you are currently experiencing. Please review the KB articles below where you may find the problem:  

    1.      How to troubleshoot Windows Update, Microsoft Update, and Windows Server Update Services installation issues: http://support.microsoft.com/kb/906602

     

    2.       http://update.microsoft.com/windowsupdate/v6/default.aspx?ln=en-us : Select "Get Help and Support" located on the left. Frequently Asked Questions

     

    3.      Updates are not installed successfully from Windows Update, from Microsoft Update, or by using Automatic Updates after you repair a Windows XP installation:  http://support.microsoft.com/kb/943144

     

    4.      http://support.microsoft.com/gp/wusupport: Follow the directions to receive Windows Update Support.

     

    5.      Windows Update Center:  http://support.microsoft.com/ph/6527

     

    Hopefully the above information will resolve your problem. Should it not then hopefully I have provided you with enough information to get a resolution. Take care and should you have future WGA problems please visit me again here :-).

     

    Thank you,

    Matt Prall, MS
    WGA Forum Manager

    Friday, February 8, 2008 9:38 PM