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Expired subscription RRS feed

  • Question

  • I purchased WLOC last week and now it says my sub is expired. What's up with that? I spent $30 for a weekend of protection?? Can someone help me plz?

    Tuesday, November 25, 2008 12:52 AM

Answers

  • I moved this thread to the Install and Activate topic folder.

    If your subscription to OneCare shows incorrect or expired in OneCare

    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

     

    Tuesday, November 25, 2008 1:16 PM
    Moderator

All replies

  • Hello Bob, if you have already activated One Care check to see that your computer date and time are set correctly. If you have not activated One Care see this Microsoft Knowledge Base article on how to activate One Care - http://support.microsoft.com/kb/935899

     

    Tuesday, November 25, 2008 1:55 AM
    Moderator
  • I moved this thread to the Install and Activate topic folder.

    If your subscription to OneCare shows incorrect or expired in OneCare

    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

     

    Tuesday, November 25, 2008 1:16 PM
    Moderator