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This copy of windows is not genuine, build 7601 / DELL LAPTOP / hard drive replacement RRS feed

  • Question

  • Hi,

    My hard drive was failing, my DELL installed program notified me of this problem. I ordered a new hard drive and made a mirror copy from the defective drive. The new hard drive had corrupted window files so I installed a new copy of Windows 7 and it put all my old files into windows.old folder. It's been working until recently. I getting this "This copy of windows is not genuine, build 7601" error. I tried using my Dell OEM key and it will not accept it.

    I ran a MGA Diagnostic Report:   HELP!

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-74XYM-BH4JX-XM76F
    Windows Product Key Hash: KeYfcvXg/a1Q01x73+f8IL/JC4Y=
    Windows Product ID: 00359-112-0000007-85014
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {6922923E-E426-48C1-91F4-01D187A959DB}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120503-2030
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Jerryl\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{6922923E-E426-48C1-91F4-01D187A959DB}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-XM76F</PKey><PID>00359-112-0000007-85014</PID><PIDType>5</PIDType><SID>S-1-5-21-35806647-3420961529-194402375</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Studio 1555</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="5"/><Date>20090703000000.000000+000</Date></BIOS><HWID>3E533C07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>QA09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>3D8B3A6A37B500</Val><Hash>xPT+jdJIvsiTdiZFdbMrOqMZHB0=</Hash><Pid>73931-640-0201164-57669</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-112-000000-00-1033-7601.0000-1402012
    Installation ID: 000963570855147002220535842026848211200830227262588435
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: XM76F
    License Status: Notification
    Notification Reason: 0xC004F009 (grace time expired).
    Remaining Windows rearm count: 3
    Trusted time: 6/19/2012 7:28:34 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 5:21:2012 10:28
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: OAAAAAEABQABAAIAAAACAAAAAgABAAEA6GHGgB4Hen9qC+5VbGUmnu6w0KIE+kRJ1F/sDxAPRso=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC PTLTD APIC  
      FACP INTEL CRESTLNE
      HPET INTEL CRESTLNE
      BOOT PTLTD $SBFTBL$
      MCFG INTEL CRESTLNE
      SLIC DELL   QA09   
      OSFR DELL   DELL    
      SSDT BrtRef DD01BRT
      SSDT BrtRef DD01BRT
      SSDT BrtRef DD01BRT
      SSDT BrtRef DD01BRT

    Tuesday, June 19, 2012 8:00 PM

Answers

  • It seems from your report and notes  that you used Retail media to reinstall.

    The Key in the report is the Default Key for Windows 7 Home Premium (which probably means that you didn't enter the proper Key during the reinstall) -  you need to change the Key to the one on the COA sticker on your machine (probably in the battery compartment) and then activate that  (you will probably need to ativate by phone).


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Tuesday, June 19, 2012 8:28 PM
    Moderator
  • Your MGA Report indicates you installed a retail version of Windows 7 Home Premium.  You'll need to enter a genuine "Full Retail" Windows 7 Home premium product key in order t activate it.  Question:  The Dell OEM product key you have: is it for Windows Vista or is it for Windows 7?

    Carey Frisch

    Tuesday, June 19, 2012 8:30 PM
    Moderator

All replies

  • It seems from your report and notes  that you used Retail media to reinstall.

    The Key in the report is the Default Key for Windows 7 Home Premium (which probably means that you didn't enter the proper Key during the reinstall) -  you need to change the Key to the one on the COA sticker on your machine (probably in the battery compartment) and then activate that  (you will probably need to ativate by phone).


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Tuesday, June 19, 2012 8:28 PM
    Moderator
  • Your MGA Report indicates you installed a retail version of Windows 7 Home Premium.  You'll need to enter a genuine "Full Retail" Windows 7 Home premium product key in order t activate it.  Question:  The Dell OEM product key you have: is it for Windows Vista or is it for Windows 7?

    Carey Frisch

    Tuesday, June 19, 2012 8:30 PM
    Moderator