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  • Question

  • I have purchased Windows Live Onecare product in the box..... BUT I have an older version on my computer that wants renewing... Do I need to delete my older version of Onecare before I load the new version, or will it just load over the older version?

    Thursday, March 13, 2008 12:38 AM

Answers

  •  

    You do not need to uninstall/reinstall. You simply need to renew with the retail key.

     

    Go to http://billing.microsoft.com and sign in with your subscription LiveID. (Open OneCare and click help/about to view the subscription LiveID)

    Select the OneCare subscription and click on the renew link.

    Choose the option to renew with a prepaid PIN or token which is the retail product key.

    Enter the 25 character key and proceed.

    It can take up to 24 hours for the subscription status to be updated in OneCare.

     

    http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2908249&SiteID=2

     

    -steve

    Thursday, March 13, 2008 12:46 AM
    Moderator

All replies

  •  

    You do not need to uninstall/reinstall. You simply need to renew with the retail key.

     

    Go to http://billing.microsoft.com and sign in with your subscription LiveID. (Open OneCare and click help/about to view the subscription LiveID)

    Select the OneCare subscription and click on the renew link.

    Choose the option to renew with a prepaid PIN or token which is the retail product key.

    Enter the 25 character key and proceed.

    It can take up to 24 hours for the subscription status to be updated in OneCare.

     

    http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2908249&SiteID=2

     

    -steve

    Thursday, March 13, 2008 12:46 AM
    Moderator
  • Choose the option to renew with a prepaid PIN or token which is the retail product key.

    Enter the 25 character key and proceed.

     

    I know this is dumb but where do I find this info?.... I purchased my product from e-bay

    Thursday, March 13, 2008 12:53 AM
  • Do you mean where to find the key? It will typically be found inside the CD packaging on a yellow/orange sticker.

    Do you mean where to find the options for using a PIN? See this link:

    http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2908249&SiteID=2

    -steve

    Thursday, March 13, 2008 11:33 AM
    Moderator