locked
Steps to correct warning about Office 2003 is not genuine RRS feed

  • Question

  • I received the message that my Office 2003 was not genuine and have purchased Office 2007. Do I unistall the Office 2003 before installing Office 2007, if not the correct method please advise. Thank you.

    meiztg
    Sunday, October 25, 2009 3:19 PM

Answers

  • Hello Meiztg,

    First, back up your data, just in case.  Uninstalling Office 2003 is not programmed to delete or alter any documents or data saved on the computer, but it's always a good idea to make sure your important things are backed up!

    Uninstall the nongenuine Office 2003, then restart twice.

    Install the new Office 2007 and activate online.  Restart.

    Then visit www.microsoft.com/genuine and click on the Validate Office button to make sure your new Office validates normally.  You could even come back here and repost a fresh mgadiag report just for good measure.

    If the new Office validates, but you continue to see nongenuine notices, it could be a leftover from the old nongenuine installation of Office.  If so, come back here and tell us, and we will give you further instructions on how to get the remnants cleaned out.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Thursday, October 29, 2009 8:57 PM
    Monday, October 26, 2009 12:50 PM

All replies

  • Hello Meiztg,

    First, back up your data, just in case.  Uninstalling Office 2003 is not programmed to delete or alter any documents or data saved on the computer, but it's always a good idea to make sure your important things are backed up!

    Uninstall the nongenuine Office 2003, then restart twice.

    Install the new Office 2007 and activate online.  Restart.

    Then visit www.microsoft.com/genuine and click on the Validate Office button to make sure your new Office validates normally.  You could even come back here and repost a fresh mgadiag report just for good measure.

    If the new Office validates, but you continue to see nongenuine notices, it could be a leftover from the old nongenuine installation of Office.  If so, come back here and tell us, and we will give you further instructions on how to get the remnants cleaned out.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Thursday, October 29, 2009 8:57 PM
    Monday, October 26, 2009 12:50 PM
  • I followed your instructions as written and had no problems at all. Thank you.

    meiztg
    Saturday, October 31, 2009 1:07 PM
  • Hello Meiztg,

    Your're welcome!  Thanks for letting us know how it all turned out :-)
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Saturday, October 31, 2009 2:11 PM