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Genuine Validation problem XP Professional RRS feed

  • Question

  • This is my report from the MS Genuine Advantage Diagnostic Tool.  This XP Professional copy came preloaded on a Lenovo T61, Type 7663-B15, refurbished and sold by IBM Credit, which I purchased 12/27/11. I have Microsoft Security Essentials, received continuous updates from MS, and did not start receiving the notice thru Security Essentials that my Windows copy didn't pass validation until a few days ago. I ran a full scan yesterday with up to date definitions and no viruses were detected. What could have changed?

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: License store error
    Validation Code: 12
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-P7473-VPBJB-P4DDG
    Windows Product Key Hash: E1gCZSymrINcoqN4Fj8PnL6frBo=
    Windows Product ID: 00740-314-8870023-22132
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {3357F213-4A0B-4828-ADA6-77AF0844EFF7}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1_E2AD56EA-765-d005_E2AD56EA-766-57_E2AD56EA-134-80004005_E2AD56EA-765-d005_E2AD56EA-766-57_E2AD56EA-148-80004005_16E0B333-89-80004005_78155E4D-232-80004005
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: 12
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{3357F213-4A0B-4828-ADA6-77AF0844EFF7}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-P4DDG</PKey><PID>00740-314-8870023-22132</PID><PIDType>5</PIDType><SID>S-1-5-21-1681512090-2933532982-4011293811</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>7663B15</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>7LETB8WW (2.18 )</Version><SMBIOSVersion major="2" minor="4"/><Date>20080603000000.000000+000</Date></BIOS><HWID>A4BC3707018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>7850137FD2FDDE</Val><Hash>0WyC4FuEW0/IlmDVlhSKzo9Cr30=</Hash><Pid>70145-751-5045061-57496</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: D787:HITACHI, Ltd|D787:HITACHI, Ltd|D787:HITACHI, Ltd|13F67:IBM|0028:Lenovo
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

    Saturday, April 20, 2013 3:44 PM

Answers

All replies

  • I would suggest trying the Product Key Update Tool - it may be able to correct the problem with the licensing store...

    Use the Product Key Update Tool - http://windows.microsoft.com/en-GB/windows/help/genuine/product-key to 'change' the Key to the one from your license, then reboot and  post a new MGADiag report so we can confirm that everything went OK


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Saturday, April 20, 2013 5:02 PM
    Moderator
  • Thanks for the suggestion but when I inputed my product key the Update tool gave me an error message that the product key was already in use and prompting me to input a different number. My product label and key are genuine and the letters/numbers match the one on the MGADiag report (of course the first ten characters are obscured on the report but the rest are identical).  I'm having the same problem I've seen others write about: I go the validation website, and the screen indicates it is starting to work, asking us to wait, and then goes to a blank screen. It doesn't indicate  the validation has failed, it just doesn't do anything. This appears to me to be an internal Microsoft problem.
    Saturday, April 20, 2013 6:13 PM
  • If you're using FireFox, that about the normal state of affairs.

    IE *should* work, but with the license store error you have it would fail anyhow.

    I'm not that familiar with XP foibles with this error - but try the fix here...

    http://support.microsoft.com/kb/917050


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Saturday, April 20, 2013 6:32 PM
    Moderator
  • I am not using the Firefox browser, I use Internet Explorer. The last suggestion did no good for me.  MS Security Essentials found no virus so that can be blamed. Results from the Genuine Microsoft Software - Diagnostic Site indicate everything passed. When I go to  http://www.microsoft.com/genuine/validate/ValidationResult.aspx?displaylang=en&cCode=USA&PageName=validate

    I get a blank white screen and the website does not complete the process. What is a license store error? I've used this computer for over 15 months with the copy of XP it came loaded with without a problem until recently. Why can't Microsoft fix this?

    Tuesday, April 30, 2013 2:49 AM
  • The License store correlates the Windows Licenses with the certificates and other variables - if it's damaged, then WGA will complain.

    Let's see if there's an easy fix...

    Click on Start > Run

    in the box, type

    SFC /SCANNOW

    and click OK

    You'll almost certainly need to have your XP CD handy.

    once complete, reboot and post a new MGADiag report.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, April 30, 2013 10:34 PM
    Moderator
  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: License store error
    Validation Code: 12
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-P7473-VPBJB-P4DDG
    Windows Product Key Hash: E1gCZSymrINcoqN4Fj8PnL6frBo=
    Windows Product ID: 00740-314-8870023-22132
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {3357F213-4A0B-4828-ADA6-77AF0844EFF7}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1_E2AD56EA-765-d005_E2AD56EA-766-57_E2AD56EA-134-80004005_E2AD56EA-765-d005_E2AD56EA-766-57_E2AD56EA-148-80004005_16E0B333-89-80004005_78155E4D-232-80004005
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: 12
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{3357F213-4A0B-4828-ADA6-77AF0844EFF7}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-P4DDG</PKey><PID>00740-314-8870023-22132</PID><PIDType>5</PIDType><SID>S-1-5-21-1681512090-2933532982-4011293811</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>7663B15</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>7LETB8WW (2.18 )</Version><SMBIOSVersion major="2" minor="4"/><Date>20080603000000.000000+000</Date></BIOS><HWID>A4BC3707018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>7850137FD2FDDE</Val><Hash>0WyC4FuEW0/IlmDVlhSKzo9Cr30=</Hash><Pid>70145-751-5045061-57496</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: D787:HITACHI, Ltd|D787:HITACHI, Ltd|D787:HITACHI, Ltd|13F67:IBM|0028:Lenovo
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

    Thursday, May 2, 2013 2:48 AM