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Product Key Update and OEM Windows XP Professional

    Question

  •  

    Hello,

     

    I am helping a friend with Windows XP Professional (WinPro).  When he starts his computer, a window pops open stating his version of WinPro is not genuine.  To remedy this situation, he purchased an OEM copy of WinPro on Ebay.  We downloaded a copy of the Microsoft Update Product Key Utility and tried to update the WinPro product key on his computer with the new product key he purchased.  He purchased a full version of WinPro.  We were not successful.  We are not sure why the key does not work.  I am not at my friend’s computer so I cannot enclose the Genuine Advantage Diagnostic Tool error message.  The validation status is Blocked VLK but I believe it is his current product key, not the one he purchased.  At first, we believed the problem was communicating with Microsoft, as noted in this forum.  We tried stopping the firewall, all anti virus programs, etc. as recommended but nothing worked.

     

    After researching the problem, we called Microsoft where the representative requested the product key that came with WinPro he purchased.  She told us the product key was for a tablet pc and would not work with a desktop.  We contacted the seller who stated the only way an OEM can be used is with a full installation on a formatted drive.  We are trying to get his copy of WinPro genuine without reinstalling the entire system.

     

    I am having trouble finding answers to the questions I have.  One, are product keys tied to certain types of computers like desktops or tablet pc’s?  Can an OEM product key update a desktop version of WinPro?  Can he telephone in his new product key and change the product key without having to use the internet to contact Microsoft?

     

    Any information or links you can provide will be appreciated.

     

    Hargrove

     

     

     

     

     

    Wednesday, December 13, 2006 5:41 PM

Answers

  • Microsoft Windows XP Tablet PC Edition is based on Windows XP Prodessional and includes special features and code designed for installation on a Tablet PC.  It can be installed on a conventional PC, however, it must be done as a complete "clean install" which requires reformatting the hard drive.  A Product Key for Microsoft Windows XP Tablet Edition is not interchangeable with an installed version of Windows XP Professional.

    What I meant by bogus is that apparently the eBay seller advertised the offering as Windows XP Professional when, in fact, it was actually Windows XP Tablet Edition.

    In order to use the  Windows XP Tablet Edition license, a "clean install" would be required.

    Clean Install Windows XP: http://michaelstevenstech.com/cleanxpinstall.html

    Wednesday, December 13, 2006 8:00 PM
    Answerer
  • how to find my cd key

    xp professional

    service pack 2

    version 2002

    0504 part no.x10-59871

    Saturday, September 15, 2007 12:07 PM
  • Return the OEM purchase to the eBay seller and get a refund.  Never buy software from an auction web site as it is likely bogus! 

    In order to resolve your non-genuine licensing issue, please visit: www.microsoft.com/genuine and click on "Validate Windows". When validation fails, you'll see a button to click on which will provide information on your options which include how to acquire a WGA Kit.

    Wednesday, December 13, 2006 5:56 PM
    Answerer
  • Carey,

    Thank you for your quick response.  However, the new copy is not bogus.  The Microsoft representative confirmed the CD and the product key were valid.  The rep looked up the product key on the WinPro my friend purchased and she advised this product key was for a tablet pc.  One of my questions is whether a product key is tied to a type of computer: desktop vs. tablet pc.

    The Windows XP Professional purchased has a COA.  We do not believe this is a bogus copy.

    Again, thank you for your quick response.

    Hargrove

     

     

     

    Wednesday, December 13, 2006 6:22 PM
  • Hargrove,

    The Product Key updater utility works ONLY with XP Home and XP Pro Product Keys.  It does not work with Tablet Edition or Media Center Edition.

    Does the computer in question have a Certificate of Authenticity for any version or edition of Windows?

    Wednesday, December 13, 2006 7:59 PM
  • Dan,

    The computer was custom built and does not have a Certificate of Authenticity on the case.  The OEM Windows XP Professional my friend purchased does have a Certificate of Authenticity on the package containing the CD.  Let me know if you need any additional information.

    It appears my friend will have to get his money back and look for another copy of Windows XP Professional with a Certificate of Authenticity and a product key that is not for the Tablet Edition or Media Center Edition.

    Thanks for your help.

    Hargrove

    Thursday, December 14, 2006 5:46 PM
  • Carey,

    As noted, my friend is trying to avoid a clean install.  I will help him get his money back and look for another copy of Windows XP Professional with a Certificate of Authenticity that is not a tablet PC or media center edition. 

    Again, thanks for your help.

    Hargrove

    Thursday, December 14, 2006 5:55 PM
  • Please post your question in a new thread.  Thank you very much.

     

     

    Stephen Holm, MS

    Monday, September 24, 2007 11:58 PM

All replies

  • Return the OEM purchase to the eBay seller and get a refund.  Never buy software from an auction web site as it is likely bogus! 

    In order to resolve your non-genuine licensing issue, please visit: www.microsoft.com/genuine and click on "Validate Windows". When validation fails, you'll see a button to click on which will provide information on your options which include how to acquire a WGA Kit.

    Wednesday, December 13, 2006 5:56 PM
    Answerer
  • Carey,

    Thank you for your quick response.  However, the new copy is not bogus.  The Microsoft representative confirmed the CD and the product key were valid.  The rep looked up the product key on the WinPro my friend purchased and she advised this product key was for a tablet pc.  One of my questions is whether a product key is tied to a type of computer: desktop vs. tablet pc.

    The Windows XP Professional purchased has a COA.  We do not believe this is a bogus copy.

    Again, thank you for your quick response.

    Hargrove

     

     

     

    Wednesday, December 13, 2006 6:22 PM
  • Hargrove,

    The Product Key updater utility works ONLY with XP Home and XP Pro Product Keys.  It does not work with Tablet Edition or Media Center Edition.

    Does the computer in question have a Certificate of Authenticity for any version or edition of Windows?

    Wednesday, December 13, 2006 7:59 PM
  • Microsoft Windows XP Tablet PC Edition is based on Windows XP Prodessional and includes special features and code designed for installation on a Tablet PC.  It can be installed on a conventional PC, however, it must be done as a complete "clean install" which requires reformatting the hard drive.  A Product Key for Microsoft Windows XP Tablet Edition is not interchangeable with an installed version of Windows XP Professional.

    What I meant by bogus is that apparently the eBay seller advertised the offering as Windows XP Professional when, in fact, it was actually Windows XP Tablet Edition.

    In order to use the  Windows XP Tablet Edition license, a "clean install" would be required.

    Clean Install Windows XP: http://michaelstevenstech.com/cleanxpinstall.html

    Wednesday, December 13, 2006 8:00 PM
    Answerer
  • Dan,

    The computer was custom built and does not have a Certificate of Authenticity on the case.  The OEM Windows XP Professional my friend purchased does have a Certificate of Authenticity on the package containing the CD.  Let me know if you need any additional information.

    It appears my friend will have to get his money back and look for another copy of Windows XP Professional with a Certificate of Authenticity and a product key that is not for the Tablet Edition or Media Center Edition.

    Thanks for your help.

    Hargrove

    Thursday, December 14, 2006 5:46 PM
  • Carey,

    As noted, my friend is trying to avoid a clean install.  I will help him get his money back and look for another copy of Windows XP Professional with a Certificate of Authenticity that is not a tablet PC or media center edition. 

    Again, thanks for your help.

    Hargrove

    Thursday, December 14, 2006 5:55 PM
  • how to find my cd key

    xp professional

    service pack 2

    version 2002

    0504 part no.x10-59871

    Saturday, September 15, 2007 12:07 PM
  • Please post your question in a new thread.  Thank you very much.

     

     

    Stephen Holm, MS

    Monday, September 24, 2007 11:58 PM
  •  

    how to find my cd key

    xp professional

    service pack 2

    version 2002

    0504 part no.x10-59871


    Sunday, December 23, 2007 8:07 PM
  •  

    please send the product key of this version

    xp professional

    service pack 2

    version 2002

    0504 part no.x10-59871

    Sunday, December 23, 2007 10:13 PM
  • Hargrove,

     

    Thank you for posting your questions here in the WGA Forum. Let me try and answer your questions.  Please visit http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en .  Here you should find answers to your questions. Basically it appears the product key which you have been recently sold is non-genuine. I would like assist you with this problem. 

     

     We would really like to get a better understanding of this issue so we can better assist not only you but other users with similar problems as well.  Could you please submit a service request with Microsoft Product Support using the following link:  http://go.microsoft.com/fwlink/?LinkId=52029.  Please include your product key for (Office or Windows), home telephone number, cell number (so we can reach you during the day), and a good email address so we may analyze specifics surrounding the problems you are encountering.  Next please provide me with where the purchase was made, who was the person selling the software, please provide me with the website, company if any, their phone number and if purchased from an auction their user name.  Once you have done that, please reply back to this post and provide the SR # generated by the service request.  Please let us know if you would be willing to do this!!

     

     

    Thank you,

     

    Stephen Holm, MS

    Monday, December 24, 2007 9:34 PM
  • AAmish,

     

    Let’s split your thread off so we may focus more attention on your particular situation.  Splitting threads are done to mitigate confusion caused by more than one posting about similar   topics allowing us to focus on each customer individually.  Please post your question here http://forums.microsoft.com/Genuine/ShowForum.aspx?ForumID=442&SiteID=25 in a new thread of your own. 

    In order to receive the best support, we request all users to initially run the Genuine Diagnostics tool.  The tool will try and identify the individual issue you may be experiencing.  Also, please provide a brief synopsis describing the issue including any error messages or codes. These can be found in the lower left hand corner of most Genuine Advantage Web pages when an error is encountered.

    Please download and run the MS Genuine Diagnostic Tool utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

     

    Step 2 is telling us about the COA. Tell us:

    1. What edition of Windows XP is it for, Home, Pro, or Media Center?

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. DO NOT post the Product Key.

    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

     

    Stephen Holm MS
    Monday, December 24, 2007 9:37 PM
  • Soraj,

     

    Let’s split your thread off so we may focus more attention on your particular situation.  Splitting threads are done to mitigate confusion caused by more than one posting about similar   topics allowing us to focus on each customer individually.  Please post your question here http://forums.microsoft.com/Genuine/ShowForum.aspx?ForumID=442&SiteID=25 in a new thread of your own. 

    In order to receive the best support, we request all users to initially run the Genuine Diagnostics tool.  The tool will try and identify the individual issue you may be experiencing.  Also, please provide a brief synopsis describing the issue including any error messages or codes. These can be found in the lower left hand corner of most Genuine Advantage Web pages when an error is encountered.

    Please download and run the MS Genuine Diagnostic Tool utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

     

    Step 2 is telling us about the COA. Tell us:

    1. What edition of Windows XP is it for, Home, Pro, or Media Center?

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. DO NOT post the Product Key.

    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

     

    Stephen Holm MS

     

    Monday, December 24, 2007 9:41 PM
  • hello could you help me to find my cd key of windows xp pack 2 version 2002 0504 part no. x10-59871 because i forgot were i put the cd key huhuhu please help me and thank you very much
    Tuesday, April 08, 2008 4:43 PM
  • how to find my cd key

    xp professional

    service pack 2

    version 2002

    0504 part no.x10-59871


    Tuesday, August 17, 2010 5:02 PM