I have been using an upgrade to Office 2007 for two months without problems. Three days ago I downloaded a fax template. Today I attempted to download another fax template and was advised that Microsoft Office System is counterfeit. I had downloaded Office Accounting for a free trial or free use, I don't recall exactly what, from the Microsoft Office website. Thinking that this might have caused the problem, I uninstalled it, I still receive the counterfeit message. What's weird is I can go to the Microsoft Office site and download all templates directly from there without a problem and open them in Word. When I attempt to download templates through Word on my computer, it says I'm using a counterfeit program. I can work around this problem but want to know what is causing counterfeit message. Diagnostic below.
Diagnostic Report (1.7.0062.0):
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WGA Data-->
Validation Status: Genuine
Validation Code: 0
Online Validation Code: 0x80072efe
Cached Validation Code: 0x0
Windows Product Key: *****-*****-
Windows Product Key Hash: 2vaffsAqRFRdOU4QAseUqlxXriE=
Windows Product ID: 89580-OEM-7347687-22715
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.0.6000.2.00010100.0.0.001
CSVLK Server: N/A
CSVLK PID: N/A
ID: {FDB21B6C-83B6-4305-97BA-933B36D4E557}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.36.0
Signed By: Microsoft
Product Name: Windows Vista (TM) Ultimate
Architecture: 0x00000000
Build lab: 6000.vista_gdr.070627-1500
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
WgaER Data-->
Grace Flag: 0x0
Commit: N/A, hr = 0xc004f012
Reboot Flag: 0x0
ThreatID(s): N/A, hr = 0xc004f012
Wgaer.exe Version: N/A, hr = 0x80070002
Wgaer.exe Signed By: N/A, hr = 0x80070002
Notifications Data-->
Cached Result: N/A
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 104 Unknown PID
OGA Version: Registered, 1.6.21.0
Signed By: Microsoft
Office Diagnostics: 77F760FE-152-80070002_7E90FEE8-175-80070002_77F760FE-152-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_B4D0AA8B-818-80070057
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{FDB21B6C-83B6-4305-97BA-933B36D4E557}</UGUID><Version>1.7.0062.0</Version><OS>6.0.6000.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HYPFP</PKey><PID>89580-OEM-7347687-22715</PID><PIDType>3</PIDType><SID>S-1-5-21-4274907628-936837349-3015323232</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>DQ965GF_</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>CO96510J.86A.4462.2006.0804.2059</Version><SMBIOSVersion major="2" minor="4"/><Date>20060804000000.000000+000</Date></BIOS><HWID>03323507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>104</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>104</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>0</PidType></Product><Product GUID="{91120000-00CA-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Small Business 2007</Name><Ver>12</Ver><Val>955004D29EEA70C</Val><Hash>KFIEih+EDALYien53+lg9hpJn0U=</Hash><Pid>81606-902-5936093-64856</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
