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Counterfeit Office? Only sometimes

Question
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I have been using an upgrade to Office 2007 for two months without problems. Three days ago I downloaded a fax template. Today I attempted to download another fax template and was advised that Microsoft Office System is counterfeit. I had downloaded Office Accounting for a free trial or free use, I don't recall exactly what, from the Microsoft Office website. Thinking that this might have caused the problem, I uninstalled it, I still receive the counterfeit message. What's weird is I can go to the Microsoft Office site and download all templates directly from there without a problem and open them in Word. When I attempt to download templates through Word on my computer, it says I'm using a counterfeit program. I can work around this problem but want to know what is causing counterfeit message. Diagnostic below.
Diagnostic Report (1.7.0062.0):
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WGA Data-->
Validation Status: Genuine
Validation Code: 0
Online Validation Code: 0x80072efe
Cached Validation Code: 0x0
Windows Product Key: *****-*****-Windows Product Key Hash: 2vaffsAqRFRdOU4QAseUqlxXriE=
Windows Product ID: 89580-OEM-7347687-22715
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.0.6000.2.00010100.0.0.001
CSVLK Server: N/A
CSVLK PID: N/A
ID: {FDB21B6C-83B6-4305-97BA-933B36D4E557}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.36.0
Signed By: Microsoft
Product Name: Windows Vista (TM) Ultimate
Architecture: 0x00000000
Build lab: 6000.vista_gdr.070627-1500
TTS Error:
Validation Diagnostic:
Resolution Status: N/AWgaER Data-->
Grace Flag: 0x0
Commit: N/A, hr = 0xc004f012
Reboot Flag: 0x0
ThreatID(s): N/A, hr = 0xc004f012
Wgaer.exe Version: N/A, hr = 0x80070002
Wgaer.exe Signed By: N/A, hr = 0x80070002Notifications Data-->
Cached Result: N/A
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 104 Unknown PID
OGA Version: Registered, 1.6.21.0
Signed By: Microsoft
Office Diagnostics: 77F760FE-152-80070002_7E90FEE8-175-80070002_77F760FE-152-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_B4D0AA8B-818-80070057Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{FDB21B6C-83B6-4305-97BA-933B36D4E557}</UGUID><Version>1.7.0062.0</Version><OS>6.0.6000.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HYPFP</PKey><PID>89580-OEM-7347687-22715</PID><PIDType>3</PIDType><SID>S-1-5-21-4274907628-936837349-3015323232</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>DQ965GF_</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>CO96510J.86A.4462.2006.0804.2059</Version><SMBIOSVersion major="2" minor="4"/><Date>20060804000000.000000+000</Date></BIOS><HWID>03323507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>104</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>104</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>0</PidType></Product><Product GUID="{91120000-00CA-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Small Business 2007</Name><Ver>12</Ver><Val>955004D29EEA70C</Val><Hash>KFIEih+EDALYien53+lg9hpJn0U=</Hash><Pid>81606-902-5936093-64856</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Friday, October 19, 2007 4:49 AM
Answers
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Great and thank you for the reply back :-)
stephen holm, ms
Thursday, October 25, 2007 11:30 PM
All replies
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Hello Tiluride,
Curious the version Microsoft Office System 2007 you have installed is it a trial version? If so please uninstall it and then Office SMall Business 2007 will work fine.
Thank you,
Stephen Holm, MS
OGA Forum Manager
Friday, October 19, 2007 6:42 PM -
Hello, Stephen,
I need to clarify. I upgraded from Small Business Office 2002 to SBO 2007. That has been validated. However, there is a second component "2007 Microsoft Office System" in which no valid Office key is detected. When I go to Microsoft Office Online, a dialougue box informs me that my version of Office is not genuine and it will not download anything but will redirect me to Microsoft to obtain genuine Office software. But my SBO 2007 is validated each time I go to Microsoft Office Online. Something, somewhere is haywire.
thanks
Saturday, October 20, 2007 6:14 PM -
Hello Stephen,
The problem was a corrupted product key from the original installation of Office 2002. Uninstalled. Reinstalled. Everything OK.
Thanks
Wednesday, October 24, 2007 3:20 AM -
Great and thank you for the reply back :-)
stephen holm, ms
Thursday, October 25, 2007 11:30 PM