Windows XP Home Validation

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  Brandon M,

   

  How your computer became "nongenuine" is all too common---an untrained technician receives your computer for repair and instead of using the correct Recovery CDs from Compaq to cleanly install XP Home, the tech used a downloaded "bench" copy of an unauthorized Volume Licensing CD to reinstall XP Pro.

   

  The best way to get your computer back to its original Genuine condition is to use the Recovery solution provided by Compaq when the computer was first purchased.  In many cases the Recovery Solution is a set of Recovery CDs.  Unfortunately, many folks seem to misplace or lose their CDs, so if that's you, please contact Compaq/HP tech support to see if you can order a replacement set of CDs from them.  Be sure to back up and offload your valuable data BEFORE you run the recovery procedure.

   

  If they do not have the CDs in stock, you can try a third party website such as www.restoredisks.com

   

  By the way, your current instalaltion of Office 2003 Professional is also a Nongenuine Blocked VLK installation.

   

  Good Luck!

   

  Monday, December 17, 2007 3:55 AM
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  Hello Brandon,

   

  Thank you for posting your diagnostic information. We are sorry to hear about the problem your currently experiencing. Diagnostic results help our team in determining the root cause of your issue. The Windows XP Professional and Office Professional Edition 2003 product keys installed on this computer was not assigned by Microsoft. The key is counterfeit and was most likely generated by a key generator. The product key found on your computer has been detected on multiple computers. Product keys are only allowed to be used on one computer unless otherwise specified in the end user licensing agreement (EULA).   You will find numerous sites where this key has been posted.  Use your favorite search engine and paste in the product key.  Below could be a possible scenario.   

   

              There are situations which can cause Windows and Office to become non-genuine. Let me give one example.  Customers have taken in their systems along with all the software received when purchasing their system. The customer picks up the system and viola' no problems whatsoever until they need to download an update or even a template used with MS Office. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a keygen’d product key. Also the software could work for several weeks, months or even a year or more then suddenly becomes blocked. 

   

   This is why you may be seeing the "Software Counterfeiting" messages on your computer. You will need to uninstall Windows XP Professional and Office Professional Edition 2003 before any further complications occur from being non-genuine. As a customer there are several options available for you to get Genuine. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine .  It will provide all of the possible steps which you can take. Also please review the Validation Advisor for further guidance at:  https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx

   

  First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.

   

  Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you, who have become victims, to report piracy @ http://www.microsoft.com/piracy/default.mspx  . Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  You may be eligible for free software if you have high quality counterfeit discs. 

   

                   Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.

   

   

  Thank you,

   

  Stephen Holm, MS

  WGA Forum Manager

  Monday, December 17, 2007 7:53 PM
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  Brandon,

   

  Did you provide the original software to the repair facility location? Please let me know where you reside, name of the computer repair facility, website and phone number where you took the system. Also I highly recommend for you to submit a piracy report. Please follow the information located in my last post or visit http://www.microsoft.com/piracy .  This will help you as well as future customers from becoming vicitims. Also you may be eligible for free software should your copies by high quality. 

   

   

  Thank you,

   

  Stephen  Holm, MS

   

  Monday, December 17, 2007 7:57 PM