Answered by:
Failing to get Genuine Advantage offer using both Firefox and IE

Question
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Diagnostic Report (1.7.0095.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Online Validation Code: 0x0
Cached Validation Code: 0x0
Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
Windows Product ID: 89578-OEM-7332157-00061
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6001.2.00010300.1.0.003
CSVLK Server: N/A
CSVLK PID: N/A
ID: {8DE91E2C-0DED-40AD-8D8A-670EF06DEBCD}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.69.2
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6001.longhorn_rtm.080118-1840
TTS Error:
Validation Diagnostic:
Resolution Status: N/AWgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGATray.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{8DE91E2C-0DED-40AD-8D8A-670EF06DEBCD}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-394600963-1323507416-3902651214</SID><SYSTEM><Manufacturer>Compaq-Presario</Manufacturer><Model>GN571AAR-ABA SR5210NX</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>5.22</Version><SMBIOSVersion major="2" minor="4"/><Date>20071212000000.000000+000</Date></BIOS><HWID>C1323507018400EA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Saturday, June 21, 2008 6:46 PM
Answers
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Your MGA report indicates you have a Compaq computer with a Compaq preinstalled version of Windows Vista. HP/Compaq is a major OEM supplier and is not eligible for the Bonus Pack Offer. Please review the following:
How can I tell if the copy of Microsoft Windows that was installed on my computer is eligible for the BONUS PACK offer?: http://www.localpcbuilder.com/eligible/
Saturday, June 21, 2008 8:30 PMModerator -
Hi Ross,
I have e-mailed you the URL you need. Please let me know if there are any further problems redeeming the offer.
Thank you,
Jenifer
Monday, July 21, 2008 8:00 PM
All replies
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Additional info (I suspect what the problem is but I notice this for my purchase from FRYS):
For a license to be eligible it must have one of the part numbers on this page OR be purchased through one of the PC builders listed on this page.
-- OR -- Purchase from one these PC Builders FRYS
Saturday, June 21, 2008 7:41 PM -
Your MGA report indicates you have a Compaq computer with a Compaq preinstalled version of Windows Vista. HP/Compaq is a major OEM supplier and is not eligible for the Bonus Pack Offer. Please review the following:
How can I tell if the copy of Microsoft Windows that was installed on my computer is eligible for the BONUS PACK offer?: http://www.localpcbuilder.com/eligible/
Saturday, June 21, 2008 8:30 PMModerator -
I politely disagree. When I ask for a PC-Builder near me, the closest entry is Fry's Electronics. Although they are listed as a PC-Builder and clearly are participating in this program, I don't think they are selling self-built branded computers there. Although they carry a tremendous inventory of components, all the systems I see are for sale are OEM reseller computers. Nowhere does this offer say that some computers bought from Fry's wouldn't qualify. Also I wonder what systems sold there at all avoid a major OEM name.
So first it says that it either needs to be certain component numbers -OR- bought from one of these system builders. Fry's is the closest system builder to my house. I don't see where it specifies what computer I may buy there. Then it offers me a coupon to take to Fry's, only I need the codes from generated from this advantage program that I can't get to work.
It tells me that:
There are three ways to contact Frys Electronics:
Visit their website: www.outpost.com
Call them: (310) 364-3797
Visit their store: 3600 Sepulveda Boulevard Manhattan Beach, Ca Remember to mention the Buy Local BONUS PACK campaign site!
Remember to mention the Buy Local BONUS PACK promotion! Remember to bring the Buy Local BONUS PACK coupon with you!
Purchase a new Windows Vista®-based PC or Server with an eligible Windows Vista® operating system, 2007 Microsoft® Office system or a Windows® Small Business Server 2003 system and receive a BONUS PACK of hardware accessories.- Visit PC Builder.
- Purchase one of the qualifying products listed above.
- Visit http://localpcbuilder.com/redeem to redeem your BONUS PACK.
PC Builders: the Buy Local BONUS PACK promotion is a free program for any PC Builder selling PCs pre-installed with genuine Microsoft software. For more information please visit http://localpcbuilder.com/partners.After mail-in rebate, S&H/Taxes apply. Limited time offer. While quantities last. Additional restrictions apply. For full offer details visit localpcbuilder.com. For qualifying part numbers and PC builders, visit localpcbuilder.com/eligible. Individual suppliers are solely responsible for offers and order/rebate fulfillment.So I am trying to follow the incentive that drove me to that store
Regards,
Ross
Sunday, June 22, 2008 3:19 AM -
Dear tinysquare,
Carey is correct that your system appears to our eligibility check as a system purchased through a major OEM, but I should be able to help you resolve this. However, to do so would be cumbersome over the Forum. Please go to https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860 and create a Support Incident. Afterward, post the Incident Number here in this thread. I will then contact you directly.
Thank you,
Jenifer
Monday, June 23, 2008 1:55 AM -
Incident Support request number:1070837514Monday, June 23, 2008 5:35 AM
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Jennifer, Microsoft customer service also asks me to keep you informed.
"As per your discussion with the Forum moderator, refer the Case ID you have with us to the Forum moderator."
SUBSCRIBER INFORMATION
ID: 1070837514Tuesday, June 24, 2008 3:38 PM -
I'm sorry Jennifer, I'm not familiar with Support Tickets and perhaps left off the correct ID number. This number is in emails on the issue that I have received:
SRX1070889708ID - Opened Problem ticket for automated eligibilit y checkfails but sent back to automated check again
Microsoft Incident : SRX1070889708
Regards,
RossThursday, June 26, 2008 8:18 AM -
Hi Ross,
My apologies for the delay in answering: they let me slip my leash and I was on vacation for a couple days.
I will get the information I need from Support and contact you directly via e-mail. I'll post here as soon as I e-mail you so you will know to expect my message.
Thank you,
Jenifer
Thursday, June 26, 2008 4:31 PM -
It has been 10 days since I opened this thread. The problem ticket that I opened is being handed off yet again
Edit. I misread terms and briefly thought today was the last day to register purchases. July 31st is. I still have a month. ok. Any progress on your end Jenifer?
Code SnippetPurchases must be registered by July 31, 2008 and subsidy dollars expire 90 days after issue date. Subsidy dollar amounts depend on many factors. For this information and minimum/maximum purchase requirements and other restrictions see full http://www.microsoftincentives.com/bigeasy/terms.aspx" target=_blank>Big Easy Offer terms & conditions.
Regards, Ross
Monday, June 30, 2008 1:32 PM -
Hi Ross,
Thanks for the reminder. I'll ping my contacts in Support again.
Jenifer
Monday, June 30, 2008 5:26 PM -
Hi Ross,
I have sent you an e-mail message. If you do not receive it, please let me know.
Best regards,
Jenifer
Monday, June 30, 2008 9:07 PM -
I've received the email. Thank you for your time and attention. I will get on it today or tomorrow.
Regards,
RossWednesday, July 2, 2008 7:22 PM -
I've read this thread and I fall into the same category. I bought an HP Cpmpaq from Frys.
I complement tinysquare on his/her perserverance. Too much for me.
I consider this another ripoff.
Tom
Thursday, July 17, 2008 6:30 PM -
Hi Ross,
I have e-mailed you the URL you need. Please let me know if there are any further problems redeeming the offer.
Thank you,
Jenifer
Monday, July 21, 2008 8:00 PM