OneCare Error 0014 RRS feed

  • Question

  • I have followed all steps recommended. But still getting the error.
    Monday, November 9, 2009 4:35 AM


All replies

  • this error can be caused by third party security program or proxy settings.

    i suggest first temporarily disable third party security programs. if the issue persists, reset the proxy settings in IE may resolve the issue.

    here is a link i found on how to disable proxy in IE:


    Monday, November 9, 2009 10:35 AM
  • 0014 is a download error and can be caused by 3rd party security (which needs to be removed) or IE settings, among other things.

    See this post for the KB article to troubleshoot install problems - http://social.microsoft.com/forums/en-US/onecareinstallandactivate/thread/ba26b781-da18-4ce4-be8c-22647bd5d8fc/


    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90


    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    Monday, November 9, 2009 12:56 PM
  • Resolution:

    Check Date and time

    Install Windows OneCare on a Clean boot environment

    Check third party applications like Firewall, AV, Dial-up accelerator and Parental Controls

    Check proxy settings and disable the "Automatically Detect Settings" option in Microsoft Internet Explorer

    Check if you have third party application like norton, mcafee etc.

    Register the following .dll files.

    Open Command prompt (Elevated mode in Vista) and enter the following command lines:

    REGSVR32 urlmon.dll

    REGSVR32 jscript.dll

    REGSVR32 wintrust.dll

    REGSVR32 cryptdlg.dll

    REGSVR32 softpub.dll

    REGSVR32 initpki.dll

    REGSVR32 dssenh.dll

    REGSVR32 rsaenh.dll

    REGSVR32 gpkcsp.dll

    REGSVR32 sccbase.dll

    REGSVR32 slbcsp.dll

    REGSVR32 msxml3.dll

    REGSVR32 vbscript.dll

    REGSVR32 mssip32.dll

    Note: Some of the files may not register in Vista these are: initpki.dll, gpkcsp.dll, sccbase.dll, slbcsp.dll

    Verify HTTP setting in Internet options

    Open Internet Explorer.

    Click Tools -> Internet Options.

    Click the Advanced Tab.

    Remove the check from use HTTP 1.1.

    Place a check in Use HTTP 1.1 through proxy connections.

    Attempt to install OneCare again.

    If you are still experiencing difficulties, try having both HTTP 1.1 and HTTP 1.1 through proxy connections checked.

    Create a new Admin profile and attempt to reinstall Windows OneCare

    Try to do a Power Cycle of the modem/router and the PC.

    Try connecting directly to the internet by bypassing any type of router or hub


    Sunday, November 15, 2009 8:08 PM