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My subscription has NOT expired RRS feed

  • Question

  • Why did my Live OneCare suddenly say that my subscription has expired when it does not expire unitl September, and it is not yet June 30th. I have no protection now because it tells me it is expired. What should I do? I have to have protection. My backup does not work because of this message.

    I did a tune up and it then said it has expired. Also I had to reboot my machine as a disk failure occured. The boot failure has happened before, but my Live OneCare never stopped working. Should I re-install it. I have my own disk and my own serial number. Do you think this would help?

    Friday, June 5, 2009 6:01 AM

Answers

  •  

    If your subscription to OneCare shows incorrect or expired in OneCare

    • Check your PC date and time. If it is incorrect, change it and restart the computer.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90


    I'll add that it sounds like you have probelms with your hardware and/or Windows that need to be investigated and addressed.
     

    -steve


    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Friday, June 5, 2009 1:33 PM
    Moderator