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Windows 7 OEM 64Bit Ultimate - Keep getting Windows is not genuine pop-up RRS feed

  • Question

  • Hi All,

    Had this copy of Win 7 for almost a year but now I keep getting "Windows Activation Technologies" pop-up telling me my copy is not genuine.

    I have call Microsoft and re-validated my copy with no success. Microsoft have confirmed it's a valid copy but not sure what to do next. Below is a post of my Microsoft Genuine Advantage Diagnostic Tool resalts.

    All I can think of when this started happing was when Windows Update stop working after I installed 3 hot fixes, KB979538, KB2362165 and KB2158563. All hot fixes where successfully installed.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-93C22-XGWPR-DB3F4
    Windows Product Key Hash: LfSoif2yIRk7rvAgDoU0xE91o6c=
    Windows Product ID: 00426-OEM-9154234-38642
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {5D354F1E-0392-4A95-AD3B-92172D019646}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Plus 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{5D354F1E-0392-4A95-AD3B-92172D019646}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-DB3F4</PKey><PID>00426-OEM-9154234-38642</PID><PIDType>3</PIDType><SID>S-1-5-21-3930289557-1644914298-3946816306</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>EP45-DS4P</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F5</Version><SMBIOSVersion major="2" minor="4"/><Date>20080709000000.000000+000</Date></BIOS><HWID>97BA3607018400F8</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>B357D90FB836D86</Val><Hash>pZdUqPVWsDt+FhdrLvGoWOal9Po=</Hash><Pid>89409-707-0273711-65088</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: cfb3e52c-d707-4861-af51-11b27ee6169c
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00182-542-338642-02-3081-7600.0000-0122010
    Installation ID: 000252071905390113340420649356676144321803955900526793
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: DB3F4
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 6/10/2010 6:03:15 PM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x000000000003EFFF
    Event Time Stamp: 10:4:2010 10:02
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\wat\watadminsvc.exe
    Tampered File: %systemroot%\system32\wat\watweb.dll
    Tampered File: %systemroot%\system32\wat\npwatweb.dll
    Tampered File: %systemroot%\system32\wat\watux.exe
    Tampered File: %systemroot%\system32\sppobjs.dll
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\sppwinob.dll
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
    Tampered File: %systemroot%\system32\drivers\spsys.sys
    Tampered File: %systemroot%\system32\drivers\spldr.sys


    HWID Data-->
    HWID Hash Current: OgAAAAIABgABAAEAAAACAAAAAgABAAEA6GFC3GwjVCZGvAw1hDTkv5I8KAsShfTW8q6peX7zLIFGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   GBT     GBTUACPI
      FACP   GBT     GBTUACPI
      HPET   GBT     GBTUACPI
      MCFG   GBT     GBTUACPI
      SSDT   PmRef  CpuPm


    Regards

    Alvi

    Wednesday, October 6, 2010 8:33 AM

Answers

  • You have several tampered files, validation is dependant upon these files. The steps below MAY help, if not use the link at the bottom of the post to start a no cost tech support incident.

    type cmd in the search box of the start menu, right click on the icon that appears and type sfc /scannow without the qoutes and press enter, allow SFC to run, reboot when directed. If you get any error messages write them down exactly as they appear. After rebooting go to www.microsoft.com/genuine and attempt to validate.

     

    If that does not work then type system restore in the search box, click on the resulting program and follow the wizards prompts to restore to a previous point prior to the non-genuine status.

     

    If that does not work then start a no cost wga tech support incident at the following link http://support.microsoft.com/gp/contactwga

    Wednesday, October 6, 2010 12:38 PM