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"This computer is not running genuine Windows" - 0x8004fe21 RRS feed

  • Question

  • Hello and help!

    I have genuine Windows and it's showing as activated in Systems info.  Pop-up has only started in the last week; Windows updates running fine as normal.

    Thanks in advance for any assistance :)

    +++

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Code: 0

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-*****-*****-VHJCB

    Windows Product Key Hash: OHXjFD55JbWTJQVMl52WcLouqf8=

    Windows Product ID: 55041-011-1670086-86015

    Windows Product ID Type: 6

    Windows License Type: Volume MAK

    Windows OS version: 6.1.7601.2.00010100.1.0.004

    ID: {9C1ED9CD-B16F-461C-8E7E-6FA39016B8F8}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Enterprise

    Architecture: 0x00000000

    Build lab: 7601.win7sp1_gdr.130828-1532

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\T\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{9C1ED9CD-B16F-461C-8E7E-6FA39016B8F8}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.004</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-011-1670086-86015</PID><PIDType>6</PIDType><SID>S-1-5-21-3200041297-3266274994-2542908929</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP EliteBook 6930p (GB996EA#AK8)</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68PCU Ver. F.17</Version><SMBIOSVersion major="2" minor="4"/><Date>20100305000000.000000+000</Date></BIOS><HWID>B9333207018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->

    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Enterprise edition

    Description: Windows Operating System - Windows(R) 7, VOLUME_MAK channel

    Activation ID: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 55041-00172-011-167008-03-2057-7600.0000-1352012

    Installation ID: 000493587813742580938841577075248832926946960146466435

    Processor Certificate URL:

    Machine Certificate URL:

    Use License URL:

    Product Key Certificate URL:

    Partial Product Key: VHJCB

    License Status: Licensed

    Remaining Windows rearm count: 4

    Trusted time: 18/12/2013 13:14:46

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0x00000000

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 12:15:2013 11:30

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

    HWID Data-->

    HWID Hash Current: NgAAAAEABQABAAIAAAABAAAAAgABAAEAJJTEX84PUPHWcQQN4IZohZSBUGecgjQczC3aNEbK

    OEM Activation 1.0 Data-->

    N/A

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information:

      ACPI Table Name           OEMID Value     OEMTableID Value

      APIC                                    HPQOEM                             30DB   

      FACP                                   HPQOEM                             30DB   

      HPET                                    HPQOEM                             30DB   

      MCFG                                 HPQOEM                             30DB   

      ASF!                                     HPQOEM                             30DB   

      TCPA                                   HPQOEM                             30DB   

      SSDT                                    HPQOEM                             SataPri

      SSDT                                    HPQOEM                             SataPri

      SLIC                                      HPQOEM                             SLIC-MPC

      DMAR                                                                

      SSDT                                    HPQOEM                             SataPri

      SSDT                                    HPQOEM                             SataPri

      SSDT                                    HPQOEM                             SataPri

    Wednesday, December 18, 2013 2:29 PM

Answers

  • There's no indications of any problems in your report?

    If you're seeing sporadic notifications, it could be due to 'race conditions' often caused by ant-virus programs getting in the way of the Software Protection Service.

    They often disappear of their own accord.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    • Marked as answer by Sheep-ish Thursday, December 19, 2013 12:31 PM
    Wednesday, December 18, 2013 4:45 PM
    Moderator

All replies

  • There's no indications of any problems in your report?

    If you're seeing sporadic notifications, it could be due to 'race conditions' often caused by ant-virus programs getting in the way of the Software Protection Service.

    They often disappear of their own accord.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    • Marked as answer by Sheep-ish Thursday, December 19, 2013 12:31 PM
    Wednesday, December 18, 2013 4:45 PM
    Moderator
  • Thank you, thank you! You were right. I had installed a free version of Malwarebytes Antivirus about a month ago. Removed; and problem immediately solved.
    • Edited by Sheep-ish Thursday, December 19, 2013 2:21 PM
    Thursday, December 19, 2013 12:35 PM
  • Interesting - I've not heard that reported as a cause before!

    Thanks for the feedback, and Good Luck.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Thursday, December 19, 2013 3:56 PM
    Moderator