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My Windows 7 suddenly reported not genuine RRS feed

  • Question

  • I don't know what's wrong with my Windows 7. It suddenly reported that it is not genuine. It came together with my laptop. Before the same thing happened, but everything is fine after I restored it to factory settings. But I really do not want to restore it.

    The following is the report:

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-GJY49-VJBQ7-HYRR2
    Windows Product Key Hash: W5/6nm6F2UPXrCkY5xUhXb/+21g=
    Windows Product ID: 00426-OEM-8992662-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {0C10E24B-92D2-4962-90A5-B9A117C81659}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: E:\Tools\Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{0C10E24B-92D2-4962-90A5-B9A117C81659}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HYRR2</PKey><PID>00426-OEM-8992662-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-3214460603-450557697-3766331992</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>ACRPRDCT</Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V1.28</Version><SMBIOSVersion major="2" minor="4"/><Date>20100701000000.000000+000</Date></BIOS><HWID>7AB80600018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00178-926-600006-02-1033-7600.0000-3152010
    Installation ID: 003383365160257556265582442296822503893125629844201682
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: HYRR2
    License Status: Notification
    Notification Reason: 0xC004F07C.
    Remaining Windows rearm count: 2
    Trusted time: 11/11/2010 8:35:44 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 10:17:2010 18:26
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LAAAAAAAAQABAAIAAAABAAAAAgABAAEAJJSWdWKxkG0aqTwP0Oca+1i9chk=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            ACRSYS        ACRPRDCT
      FACP            ACRSYS        ACRPRDCT
      HPET            ACRSYS        ACRPRDCT
      BOOT            ACRSYS        ACRPRDCT
      MCFG            ACRSYS        ACRPRDCT
      SSDT            PmRef        CpuPm
      ASF!            ACRSYS        ACRPRDCT
      SLIC            ACRSYS        ACRPRDCT

    Friday, November 12, 2010 2:51 AM

Answers

  • "techieliang" wrote in message news:d7cd6123-69cc-42df-884d-0740759312f6...

    I don't know what's wrong with my Windows 7. It suddenly reported that it is not genuine. It came together with my laptop. Before the same thing happened, but everything is fine after I restored it to factory settings. But I really do not want to restore it.

    The following is the report:

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-GJY49-VJBQ7-HYRR2
    Windows Product Key Hash: W5/6nm6F2UPXrCkY5xUhXb/+21g=
    Windows Product ID: 00426-OEM-8992662-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.001


    Other data-->
    Manufacturer>Acer</Manufacturer><Model>ACRPRDCT</Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V1.28</Version><SMBIOSVersion major="2" minor="4"/><Date>20100701000000.000000+000</Date></BIOS><


    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            ACRSYS        ACRPRDCT
      FACP            ACRSYS        ACRPRDCT
      HPET            ACRSYS        ACRPRDCT
      BOOT            ACRSYS        ACRPRDCT
      MCFG            ACRSYS        ACRPRDCT
      SSDT            PmRef        CpuPm
      ASF!            ACRSYS        ACRPRDCT
      SLIC            ACRSYS        ACRPRDCT


    Although your computer appears to be of the right age to be a Win7 system, the BIOS installed is one for a Windows Vista machine, and the OS is unable to self-activate using the installed BIOS.
    For what Version and Edition of Windows is your computer licensed, according to the COA Sticker on the base?
    If it  is Win 7 Ultimate, then you could change the Product Key to the one on the COA Sticker.
    If it's anything else, then it would appear that you have  (or at least, someone has) been using incorrect installation media to inst Windows on that machine - in which case you would have to either use the correct media, or purchase a valid retail Win7 Ultimate license.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Monday, November 22, 2010 10:13 PM
    Friday, November 12, 2010 7:25 AM
    Moderator

All replies

  • "techieliang" wrote in message news:d7cd6123-69cc-42df-884d-0740759312f6...

    I don't know what's wrong with my Windows 7. It suddenly reported that it is not genuine. It came together with my laptop. Before the same thing happened, but everything is fine after I restored it to factory settings. But I really do not want to restore it.

    The following is the report:

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-GJY49-VJBQ7-HYRR2
    Windows Product Key Hash: W5/6nm6F2UPXrCkY5xUhXb/+21g=
    Windows Product ID: 00426-OEM-8992662-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.001


    Other data-->
    Manufacturer>Acer</Manufacturer><Model>ACRPRDCT</Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V1.28</Version><SMBIOSVersion major="2" minor="4"/><Date>20100701000000.000000+000</Date></BIOS><


    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            ACRSYS        ACRPRDCT
      FACP            ACRSYS        ACRPRDCT
      HPET            ACRSYS        ACRPRDCT
      BOOT            ACRSYS        ACRPRDCT
      MCFG            ACRSYS        ACRPRDCT
      SSDT            PmRef        CpuPm
      ASF!            ACRSYS        ACRPRDCT
      SLIC            ACRSYS        ACRPRDCT


    Although your computer appears to be of the right age to be a Win7 system, the BIOS installed is one for a Windows Vista machine, and the OS is unable to self-activate using the installed BIOS.
    For what Version and Edition of Windows is your computer licensed, according to the COA Sticker on the base?
    If it  is Win 7 Ultimate, then you could change the Product Key to the one on the COA Sticker.
    If it's anything else, then it would appear that you have  (or at least, someone has) been using incorrect installation media to inst Windows on that machine - in which case you would have to either use the correct media, or purchase a valid retail Win7 Ultimate license.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Monday, November 22, 2010 10:13 PM
    Friday, November 12, 2010 7:25 AM
    Moderator
  • How's that possible?! I bought the laptop brand new last December. Now the COA sticker is already faded out and I couldn't read it any more.

    If the OS is unable to self-activate using the installed BIOS, why can I use it for such a long time before it reported?

    Friday, November 12, 2010 2:51 PM
  • "techieliang" wrote in message news:42d5d780-36cb-4041-89ac-bdefea13222c...

    How's that possible?! I bought the laptop brand new last December. Now the COA sticker is already faded out and I couldn't read it any more.

    If the OS is unable to self-activate using the installed BIOS, why can I use it for such a long time before it reported?


    Please answer the questions posed in the first response - and also tell us from whom you bought the PC?
    The reason that it has taken time to notify you is fairly simple - you have only recently installed the update which warns you of such things.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, November 13, 2010 5:57 AM
    Moderator
  • No additional reply from the original Poster.

    Issue is assumed to be resolved.


    Darin MS
    Monday, November 22, 2010 10:12 PM
  • Are you saying that the validation problem is a problem with the mainboard's BIOS? And that having said that, the "problem is resolved"?!

    My machine seemed to validate okay. Then, my date on my computer went to "the end of time" for no particular reason, and the activation issue emerged, but now it seems unsolvable.

    Is there a manual process I can try? When I go to the activation site, the wheel just spins and spins, and it goes nowhere, no matter how long I leave it.

    My browser is IE9beta. (Windows says it is no longer supported, and has me click to update it, but then the update fails).

    I was hoping that Win 7 would fix my Vista issues, but it seems it has compounded them.


    -------------- Bill Ross
    Wednesday, November 24, 2010 10:11 AM
  • "Bill Ross - Premier" wrote in message news:385a504e-5a7f-40e2-bb20-b1586400340c...

    Are you saying that the validation problem is a problem with the mainboard's BIOS? And that having said that, the "problem is resolved"?!

    My machine seemed to validate okay. Then, my date on my computer went to "the end of time" for no particular reason, and the activation issue emerged, but now it seems unsolvable.

    Is there a manual process I can try? When I go to the activation site, the wheel just spins and spins, and it goes nowhere, no matter how long I leave it.

    My browser is IE9beta. (Windows says it is no longer supported, and has me click to update it, but then the update fails).

    I was hoping that Win 7 would fix my Vista issues, but it seems it has compounded them.


    -------------- Bill Ross

    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
     
    PLEASE NOTE - post you report to your OWN, NEW thread - which avoids confusion for all.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, November 24, 2010 8:59 PM
    Moderator