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Specified product key has been blocked RRS feed

  • Question

  • Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 50

    Cached Online Validation Code: 0xc004c4a2

    Windows Product Key: *****-*****-Q4QGP-RR9R6-Q6G9Y

    Windows Product Key Hash: 6Uj/UVelFOQP3eZKH+lN9ehS1rk=

    Windows Product ID: 00426-068-3527281-86354

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 6.1.7601.2.00010100.1.0.001

    ID: {3C43728B-988F-450F-9D03-3DD4E41D7D58}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Ultimate

    Architecture: 0x00000009

    Build lab: 7601.win7sp1_gdr.120830-0333

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{3C43728B-988F-450F-9D03-3DD4E41D7D58}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-Q6G9Y</PKey><PID>00426-068-3527281-86354</PID><PIDType>5</PIDType><SID>S-1-5-21-3558410665-1238378425-3685417616</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>hp workstation xw6200</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>786B7 v2.08</Version><SMBIOSVersion major="2" minor="3"/><Date>20051222000000.000000+000</Date></BIOS><HWID>47533807018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.1.7601.17514

     

    Name: Windows(R) 7, Ultimate edition

    Description: Windows Operating System - Windows(R) 7, RETAIL channel

    Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00426-00172-068-352728-00-2057-7601.0000-0492013

    Installation ID: 011645536634963970919732177275525365602884207265885370

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: Q6G9Y

    License Status: Notification

    Notification Reason: 0xC004F200 (non-genuine).

    Remaining Windows rearm count: 4

    Trusted time: 18/02/2013 11:49:12

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0xC004C4A2

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 2:18:2013 01:05

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

     

     

    HWID Data-->

    HWID Hash Current: OAAAAAEABAABAAEAAgACAAAAAgABAAEAln2EO+Im9OeMB+LHCP2KAiJkWOBKs7BJyvahQwKFkOg=

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes, but no SLIC table

    Windows marker version: N/A

    OEMID and OEMTableID Consistent: N/A

    BIOS Information:

      ACPI Table Name           OEMID Value     OEMTableID Value

      APIC                                    COMPAQ                             TUMWATER

      FACP                                   COMPAQ                             TUMWATER

      MCFG                                  COMPAQ                             TUMWATER

      SSDT                                    COMPAQ                             PROJECT

      ASF!                                     COMPAQ                             TUMWATER

     

     

    Monday, February 18, 2013 12:17 PM

Answers

All replies

  • The Key in use is an MSDN Key from a not-for-resale MSDN account.

    Unless you are an MSDN subscriber, you are not entitled to use the Key – and whoever sold it to you was not entitled to do so. 

    You need to claim an immediate refund from the vendor - do NOT accept the offer of a new key (all they are trying to do is to get past the 45-day claims window or avoid you sending the evidence of their crimes to the authorities)

     

    Please read the following posts.... .................................

     

    http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/a2444f34-0aff-4f29-a8ac-67e28b0c0285

     

    and

     

    http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/309bb621-92d5-43d6-98c1-2bb51b35607f

     

    The pirates have got VERY good at this over the past few years, as the price of equipment for manufacturing the packages drops, and as factories open in less well-policed countries.

     

    see also this post....

     

    http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/46a58748-5a64-41ff-b7f4-f6d3b47beca9

     

     

    Also - have a look at this video....

     

     

    http://www.youtube.com/watch?v=hzqNNiOM0cs     

     

    You may be able to get a complimentary copy of the OS from Microsoft - fill in the Counterfeit report here...

    http://www.microsoft.com/en-gb/howtotell/default.aspx

     

     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, February 18, 2013 1:01 PM
    Moderator
  • But I have been using this product successfully since August 2011, and have re-installed it onto my hard disk on more than one occasion since then.

    I needed to do that again over the weekend and it went without a hitch until I left it on overnight.

    When did that number appear on the blocked list?

    Monday, February 18, 2013 3:30 PM
  • Probably some time in the past 90 days, since the WAT procedures call home to check at least every 90 days.

     Here's my standard spiel on the time-delays involved in tagging abused keys....

     

    For MSDN Keys:- MS can only act once a key hits a threshold (and they won't tell an outsider what that threshold is, understandably). They then have to put it through internal systems to ensure that all relevant parties are informed, just in case it's an oversight - then it enters the queue for the next update to the system.

    I have no idea how often the WAT checking system is updated, but I would suspect that it's no more than weekly because of admin and timing issues. The internal MS processes could therefore take easily a couple of months. It therefore depends on how close to the end of a vendors sales list you are, and how quickly he's selling them.

    The cannier ones will sell just enough to stay under the threshold for each product (MSDN subs include a huge number of products), until they've maximised the profits, then try and flood the market before disappearing into the sunset, laden with your cash.

    This could take anything up to a year or more.

     

     For products sold using a loader:- The loader gets around online activation by fooling the computer into thinking that the OS is installed onto the correct machine, by modifying certain files.

    Because of a number of factors, it's impossible to stop this, so MS came up with the WAT update - which has the ability to scan the relevant files, and detect the use of a loader tool. If the user fully updates the machine, including recommended updates and optional updates, then the WAT update is installed and starts work, and within 3 days, a loader-installed machine will get a notification.

    However, the WAT update is a voluntary one, at least at the first update run, and can be uninstalled or refused. The other time the WAT update is installed is when you validate Windows for some reason - it is part of the validation process, rather than the activation process. This time, it does the scan immediately, and again this will show as non-genuine if a Loader is present. If a user never needs/wants to validate, then they need never install the WAT update, and may never see a non-genuine notification.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, February 18, 2013 3:59 PM
    Moderator
  • I bought the product from PC World, the DVD looks genuine, and I believe it is. Can the DVD serial number be checked?

    What other options do I have?

    Thanks for your help so far.

    Tuesday, February 19, 2013 11:50 AM
  • Does the Key in the report match the Key in your package? If so, then it's counterfeit If not, then it's possible that either someone, or malware, swapped your Key out at some stage, (simply input the Key from your package and re-activate that)

    There have been one or two cases where product has been swapped in-store with counterfeits, but they are difficult to prove.

    You should confirm my findings by telephoning the activation center and asking the rep to check your Key - the numbers are here.... http://support.microsoft.com/kb/950929

    When you get the automated reply, do not respond at all - eventually it should trip over into a real-life operator.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, February 19, 2013 12:06 PM
    Moderator
  • I bought the product from PC World, the DVD looks genuine, and I believe it is. Can the DVD serial number be checked?

    What other options do I have?

    Thanks for your help so far.

    Tuesday, February 19, 2013 4:42 PM
  • See my earlier response

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, February 19, 2013 5:40 PM
    Moderator