locked
not eligible? RRS feed

  • Question

  • Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: 0x1
    Windows Product Key: *****-*****-MHD67-HHXTB-332K9
    Windows Product Key Hash: dnaj8QxfeBsKn7dmSFi7veQRURQ=
    Windows Product ID: 89580-OEM-7332132-00227
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010100.0.0.001
    ID: 31bbc84f-dd36-4575-957b-38801538a58e
    Is Admin: No
    AutoDial:
    Registry: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-150-80070002_7E90FEE8-175-80070002_025D1FF3-138-80041010_025D1FF3-324-80040154_025D1FF3-269-80040154_025D1FF3-273-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>31bbc84f-dd36-4575-957b-38801538a58e</UGUID><Version>1.7.0012.0</Version><OS>6.0.6000.2.00010100.0.0.001</OS><PKey>*****-*****-*****-*****-332K9</PKey><PID>89580-OEM-7332132-00227</PID><PIDType>2</PIDType><SID>S-1-5-21-319642457-241859688-1519605848</SID><SYSTEM><Manufacturer>VELOCITY MICRO</Manufacturer><Model>CINEMAGIX</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>BX97520J.86A.2663.2007.0305.1750</Version><SMBIOSVersion major="2" minor="4"/><Date>20070305000000.000000+000</Date></BIOS><HWID>FA333507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>VELOCI</OEMID><OEMTableID>VELOCITY</OEMTableID></OEM></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><Val>221D989DA9A233A</Val><Hash>Mpx2Y0KeIZjPLusiFyUUW6ZMzTY=</Hash><Pid>89451-413-6523354-66761</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Wednesday, June 27, 2007 1:59 PM

Answers

  • Dear willh20,

    I believe the offer on which you were told you failed eligibilty was the Microsoft Office 2007 offer - is that correct? If so, it appears that we are having a temporary problem with our eligibility check for that specific product. This issue should be resolved by Friday, June 29th. Can you please try your redemption again on Friday?

     

    Thank you,

    Jenifer

    Wednesday, June 27, 2007 3:57 PM