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Whenever I try to open my Microsoft Office Outlook WGA appears saying my Office 2007 is non-genuine RRS feed

  • Question

  • I was pretty uninformed when it came to personal computers.When I first bought my pc, I trusted seller when he said it was genuine windows xp. Two years later whole system failed,slowly. And I realized that I dont have install disc and was tricked by the seller.
    I decided not to buy new one, so thanks to a friend I gave processor to a man who knows about computer stuff.He build genuine Windows Vista and Office. Everything was okay,until now. whenever I try to open ms outlook, wga comes with a message that i dont have genuine office.....I dont understand.
    What should I do?

    Andrea


    Validation info:

    Validation Status: 108 Invalid VLK
    OGA Version: Registered. 2.0.48.0
    Signed By: Microsoft
    Diagnostic: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D
                     1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-800
                     40154_025D1FF3-238-2_025D1FF3-244-80070002_025D1
                     FF3-258-3

    is this ok?
    Monday, October 12, 2009 5:56 PM

Answers

  • Hello Chibi Rainbow,

      Since you didn't post the full report, I don't know what version of Office you are using, but what I can tell is that whatever version of Office it is, it was installed using an Invalid product Key.  Invalid Product Keys are created with a piracy tool called a Key Generator (or KeyGen).  To Office, the key looks just like a Genuine Key, but Microsoft never created or sold that key.

      The reason you hadn't see the Non-Genuine message sooner is that Office doesn't have any anti-piracy systems other then Activation and this pirated Product Key is a Volume License Key that doesn't require Activation.  The only way for you to have found out that the Office was Non-Genuine would have been if you had gone to http://Microsoft.com/genuine and click the 'Validate Office", gone to the Office Download site and attempted to download any non-critical update or by installing the Office Notifier. It turns out that you just recently downloaded and installed the Office Notifer and that is what is telling you that Office is Non-Genuine

      Now, I am Not accusing you of piracy. There are a number of reason why your Office would be using a Pirated key. The three most common are:

    1) You may have bought the software from a unscrupulous seller who sold you pirated software. 
      In which case I recommend, if possible, contacting that seller and demand the Genuine Microsoft software, that you paid for or at least a refund. I also recommend submitting a Piracy Report at http://microsoft.com/piracy

    or

    2) You had your computer worked on (by a repair person, a friend or that smart kid down the street) and in the course of fixing the PC, they had to reinstall Office.  Instead of contacting you to get the proper Product Key, (maybe due to not knowing it was wrong or due to laziness) they downloaded it from the internet.
      In this case, you probably have a Genuine copy (and Product Key) of Office, you just need to uninstall the Non-genuine one and reinstall the software using the proper (Genuine) Product Key

    or

    3) A repair person, a friend or that smart kid down the street may have thought they were doing you a Favor by installing a copy of Office on your computer, "for Free".  But in fact he/she installed a Pirated Copy.  It's all togeather possible they didn't know they were doing anything wrong and thought they were just being nice.
      In this case, the best way to resolve the issue would be to uninstall the software and if you still want to use Office, buy it from a trusted retailer or online store.


    or

    It could just be that the persion that built your computer installed a pirated copy of Office from the internet when he built the computer. He may not have even known what he was doing was wrong. (but if he knows alot about computers, he should have known better)



    Thank you,
    Darin MS
    Monday, October 12, 2009 8:52 PM

All replies

  • Hello Chibi Rainbow,

    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click the "Continue" button, click the "Copy" button, then paste the report into your post.

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, October 12, 2009 7:10 PM
  • Hello Chibi Rainbow,

      Since you didn't post the full report, I don't know what version of Office you are using, but what I can tell is that whatever version of Office it is, it was installed using an Invalid product Key.  Invalid Product Keys are created with a piracy tool called a Key Generator (or KeyGen).  To Office, the key looks just like a Genuine Key, but Microsoft never created or sold that key.

      The reason you hadn't see the Non-Genuine message sooner is that Office doesn't have any anti-piracy systems other then Activation and this pirated Product Key is a Volume License Key that doesn't require Activation.  The only way for you to have found out that the Office was Non-Genuine would have been if you had gone to http://Microsoft.com/genuine and click the 'Validate Office", gone to the Office Download site and attempted to download any non-critical update or by installing the Office Notifier. It turns out that you just recently downloaded and installed the Office Notifer and that is what is telling you that Office is Non-Genuine

      Now, I am Not accusing you of piracy. There are a number of reason why your Office would be using a Pirated key. The three most common are:

    1) You may have bought the software from a unscrupulous seller who sold you pirated software. 
      In which case I recommend, if possible, contacting that seller and demand the Genuine Microsoft software, that you paid for or at least a refund. I also recommend submitting a Piracy Report at http://microsoft.com/piracy

    or

    2) You had your computer worked on (by a repair person, a friend or that smart kid down the street) and in the course of fixing the PC, they had to reinstall Office.  Instead of contacting you to get the proper Product Key, (maybe due to not knowing it was wrong or due to laziness) they downloaded it from the internet.
      In this case, you probably have a Genuine copy (and Product Key) of Office, you just need to uninstall the Non-genuine one and reinstall the software using the proper (Genuine) Product Key

    or

    3) A repair person, a friend or that smart kid down the street may have thought they were doing you a Favor by installing a copy of Office on your computer, "for Free".  But in fact he/she installed a Pirated Copy.  It's all togeather possible they didn't know they were doing anything wrong and thought they were just being nice.
      In this case, the best way to resolve the issue would be to uninstall the software and if you still want to use Office, buy it from a trusted retailer or online store.


    or

    It could just be that the persion that built your computer installed a pirated copy of Office from the internet when he built the computer. He may not have even known what he was doing was wrong. (but if he knows alot about computers, he should have known better)



    Thank you,
    Darin MS
    Monday, October 12, 2009 8:52 PM
  • Hello Darvin MS,

    In my case the reason under '3)' would be most likely, except that I know my friend installed genuine Office (I payed him to order genuine one). I use Microsoft Office Enterprise 2007.

    Thanks for your time
    Andrea

    Tuesday, October 13, 2009 3:33 PM
  • Hello Chibi Rainbow,

    You wrote, "except that I know my friend installed genuine Office (I payed him to order genuine one)"

    Unfortunately, there is a LOT of counterfeit software out there.  Office Enterprise 2007 is an edition of Office that is legitimately made available only to large organizations such as larger businesses, educational institutions, and governmental agencies.  Occasionally these organizatons will take advantage of a Microsoft program that allows employees and students associated with these organizations to purchase a license to use Office Enterprise, but this is ONLY allowed in the context of employment with the organization or enrollment as a student or as faculty of one of these educational institutions.

    Individual consumer purchasers should NOT purchase Office Enterprise 2007 because invariably such a purchase would be of a pirated product.

    Individual consumers should be purchasing ONLY retail licenses for Office products, or should be purchasing Office products preinstalled by the manufaturer of their computer when buying a new computer.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Tuesday, October 13, 2009 4:11 PM
  • Hello Dan,

    I should be more carefull. From now on, when it comes to purchasing it will be no more 'Well, I think I can trust him on that'.

    Thank you for valuable informations and your time.
    Andrea
    Tuesday, October 13, 2009 7:35 PM