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CRM 4 Tracking scenario RRS feed

  • Question

  • Hello,

    Scenario - CRM 4 - Rollup 17

    We have had intermittant email tracking reported for a long time but have not had enough cooperation to get good information to look into the issue.

    CRM internal users send emails out via the Outlook client. The emails all have a central email address NOT CONFIGURED AS A CRM USER to reply back to...

    When someone reply's to the CRM users email - tracking works fine.

    When someone reply's to the central email address that is not a CRM user tracking has to be completed manually.

    Is this correct behaviour? If I add a CRM account for the Central email address, will tracking then work automatically?

    Thank in advance. Rob

    Tuesday, April 24, 2012 6:34 AM

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