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A simple one RRS feed

  • Question

  • I have recieved this message also about it being not genuine. All I want to know is what happens if I dont do anything?
    Friday, October 16, 2009 8:34 AM

Answers

  • Hello LW33,

    Your installation of Office will get a new menu item that when clicked will give you information about Getting Genuine, and you will see occasional "nag screens" about Getting Genuine.  You will of course not lose any program functionality and not one byte of data will be lost.

    Sometimes with Office XP and to a lesser extent Office 2003, the nongenuine messages are a symptom of a problem with the License File of that installation of Office.  The license file is corrupted for some reason, even though the installation of Office is still genuine, and that corruption causes the OGA Notifier to display the nongenuine messages.

    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click the "Continue" button, click the "Copy" button, then paste the report into your post.

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Tuesday, October 20, 2009 5:53 PM
    Friday, October 16, 2009 1:38 PM
  • No reply from original poster

    Closing thread as answered.

    Darin MS
    • Marked as answer by Darin Smith MS Tuesday, October 20, 2009 5:53 PM
    Tuesday, October 20, 2009 5:53 PM

All replies

  • Hello LW33,

    Your installation of Office will get a new menu item that when clicked will give you information about Getting Genuine, and you will see occasional "nag screens" about Getting Genuine.  You will of course not lose any program functionality and not one byte of data will be lost.

    Sometimes with Office XP and to a lesser extent Office 2003, the nongenuine messages are a symptom of a problem with the License File of that installation of Office.  The license file is corrupted for some reason, even though the installation of Office is still genuine, and that corruption causes the OGA Notifier to display the nongenuine messages.

    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click the "Continue" button, click the "Copy" button, then paste the report into your post.

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Tuesday, October 20, 2009 5:53 PM
    Friday, October 16, 2009 1:38 PM
  • No reply from original poster

    Closing thread as answered.

    Darin MS
    • Marked as answer by Darin Smith MS Tuesday, October 20, 2009 5:53 PM
    Tuesday, October 20, 2009 5:53 PM