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The product key entered is already in use. RRS feed

  • Question

  • The product key entered is already in use.

    If you are installing OneCare on a 2nd or 3rd computer or you are reinstalling OneCare, you do not need to use your product key again. Instead, close this browser window, return to OneCare, and click Activate again. On the Sign in page, sign in with the Windows Live ID that you originally used to install OneCare.

     

    If you get this message more than once, report it as a recurring problem.

    Message 8059

     

    I keep getting this message but nothing happens when I report it.  I just bought this yesterday at Staples.  I signed up for a Windows Live subscription, but I can't activate it.

     

    Funny, but I got an e-mail from Microsoft.

     

    Thank you for writing to Windows Live ID Technical Support.  This is Salie and I understand that you are encountering an issue registering your Windows Live OneCare program because you are being asked that you need a subscription.  Also, you were told that the product key is already used and you received the error 8059.  I know how important this matter is to you and I am pleased to have this opportunity to assist you.

     

    I have reviewed your information and determined that your issue is related to Windows Live OneCare.  In order to better address your issue, I request that you submit a support request through https://help.live.com/ContactUs/EformInputPage.aspx?PPOptOut=true and a Windows Live OneCare specialist will be able to better help you.  You may also review the forums about Windows Live OneCare by visiting http://forums.microsoft.com/windowsonecare/default.aspx?siteid=2

     

    Kenneth, please accept my sincerest apologies for not being able to assist you fully.  We appreciate your continued support as we strive to provide you with the highest quality service available.

     

    Sincerely,

     

    Salie

    Windows Live ID Technical Support

     

    That just takes you right back to the beginning. That was NO Help!

     

    Do I need to return this and get another one.

    Please help!!!!

     

    KJK

    Tuesday, November 27, 2007 8:39 PM

Answers

  • KJK,

    I split your post off of the other thread as it is a different issue.

     

    It appears that your product key was previously used and you need a new product key. You should try to return this to the retailer for an exact exchange.

     

    Each product key can only be used once to activate a subscription. If you did not successfully activate this on any computers with your LiveID, then it is either a returned product or you ended up with a rare duplicated product key - which does happen.

     

    If you wish to contact OneCare support for confirmation that the key has been used, see this post -

    How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Wednesday, November 28, 2007 2:46 AM
    Moderator