I've moved your post to the General topic folder, Stacy3.
Open OneCare to see the reason for the fair status and to see what action you need to take. If it is a new install of OneCare on a new PC, the most likely causes are that you have not yet identified if the network is "Home or Work" or Public" or that you have not yet configured backup. If you have an alternate backup solution, you can disable backup by going through the backup steps in Change Settings and selecting "turn off backup on this PC."
As for the Hotmail issues, I can't tell you why that would be happening, though it sounds a bit like keystrokes are being intercepted as navigation if you are being switched to a different message during a reply. Locking up can mean lots of things, too, so I can't speculate what that would be due to.
Support for Windows Live Hotmail and other Windows Live programs and services:
Go to http://support.live.com and sign in with a LiveID
Click on the Windows Live service or product you need help with.
If you are not presented with an email support form, but are instead redirected to help.live.com for that service/product, in the page that opens from http://help.live.com select any topic on the left hand side or search for a question in the search box.
The results of your search or the clicked topic appears in the right hand frame, along with a tiny link in the lower right hand corner – “Get more help.”
Click that tiny link and you will get to a page with a link “Contact support”
Click that link and you will be presented with the email support form to fill out. Provide as much detail as possible and you should get a response from support within 24 hours.
Help topics at http://help.live.com
Support for MSN or paid Hotmail Plus - http://support.msn.com
-steve
