locked
CRM: Campaign response code RRS feed

  • Question

  • Hello CRM Team,

    Can you please help me in understanding the Campaign response code types usage? In Campaign response, the following response code types are available.

    1. Interested
    2. Not Interested
    3. Do not send marketing materials
    4. Error

    I was able to check the usage of the following two types: Interested and Do not send marketing materials.

    When Campaign response is auto created by system for the reply email of Campaign, I noticed that it creates with the response code type "Interested" and "Do not send marketing materials" when customer unsubscribes the email through unsubscribe link sent in the campaign email.

    But I'm not able to find out when "Not interested" and "Error" are used.

    Kindly help me to understand the same.

    Thanks.

    Tuesday, May 24, 2016 6:26 AM