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Windows Genuine Advantage Notification (KB905474) RRS feed

  • Question

  • I am unable to download Windows Genuine Advantage Notification ( KB905474)  .  My system hangs when it tries to download it.  I have downloaded all of the recent updates, by going around this update.  In order to get the system to download them I had to start with the Office updates.   As I had those downloading, I opened another version of IE and downloaded the XP updates.  However, the WGAN still does not update.  I also tried the steps in Resolution Steps for Manual ActiveX Installation WGA

    but they did not change my systems inability to download the file.

     

    I have XP Pro, version 2002, service pack 2.

     

     

     

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-******************
    Windows Product Key Hash: Ui+E9nrTFvSLMhhr9+FS+C3mcc0=
    Windows Product ID: 55274-640-4417264-23367
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {2E9D11EE-444C-4F7C-96ED-60DDC82073B1}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.1
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2989-80070002_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{2E9D11EE-444C-4F7C-96ED-60DDC82073B1}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-QTMQT</PKey><PID>55274-640-4417264-23367</PID><PIDType>1</PIDType><SID>S-1-5-21-3004425119-1007972753-105681535</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Compaq dc7600 Convertible Minitower</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>786D1 v01.03</Version><SMBIOSVersion major="2" minor="4"/><Date>20050518000000.000000+000</Date></BIOS><HWID>333838870184E07C</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>USC</name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>BB0FD8B7E01F500</Val><Hash>OH5RbRAEXYVSAZl6wM+6RGCpvHc=</Hash><Pid>73931-640-4293253-57623</Pid><PidType>14</PidType></Product><Product GUID="{903B0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Professional 2003</Name><Ver>11</Ver><Val>748ABC388C91500</Val><Hash>njylEQmYqknp282RHQA6CmUudYU=</Hash><Pid>72077-640-4835206-55725</Pid><PidType>14</PidType></Product><Product GUID="{90510409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2003</Name><Ver>11</Ver><Val>748ABC388C91500</Val><Hash>njylEQmYqknp282RHQA6CmUudYU=</Hash><Pid>72085-640-4835206-55832</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>B715B537F3D6586</Val><Hash>vGUhRSX4Wh33puowZMiwYmy9pYU=</Hash><Pid>89409-707-1344135-65773</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Monday, December 17, 2007 5:46 PM

Answers

  • Good Morning Truth,

     

    Your issue appears to be Windows Update and not Windows Genuine Advantage (WGA) related. This Forum is only for support of WGA. Your issue appears to be outside the scope of the Genuine Advantage forum. Please visit https://support.microsoft.com/oas/default.aspx?gprid=6527 and submit a support request for Windows Update problem which you are experiencing. In an attempt to assist I would like to provide the following information. First please visit the following Knowledge Base (KB) article “Updates are not installed successfully from Windows Update, from Microsoft Update, or by using Automatic Updates after you repair a Windows XP installation”  located @ http://support.microsoft.com/kb/943144 . Also visit the XP Newsgroups @ http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?query=Validation+Tool+%28KB892130&dg=microsoft.public.windowsupdate&cat=en-us-ms-winxp&lang=en&cr=US&pt=&catlist=B0DE109D-10E1-4C3C-BCC9-8EB7A22FC6A0&dglist=&ptlist=&exp=&sloc=en-us and search for Validation Tool KB892130. There are many articles you can review.

     

    Next, recently many users have experienced problems surrounding the Windows Genuine Advantage Validation Tool (KB892130).   If you find that Windows Update refuses to install most patches, you can register its missing DLLs yourself. This can be accomplished by manually entering seven commands (shown in Step 2, below) at a command prompt. If you need to run the fix on multiple machines, it's easiest to use a batch file, as Steps 1 through 5 explain:

    Step 1. Open Notepad (or any text editor).

    Step 2. Copy and paste the following command lines into the Notepad window (the /s switch runs the commands silently, freeing you from having to press Enter after each line):

    regsvr32 /s wuapi.dll
    regsvr32 /s wuaueng1.dll
    regsvr32 /s wuaueng.dll
    regsvr32 /s wucltui.dll
    regsvr32 /s wups2.dll
    regsvr32 /s wups.dll
    regsvr32 /s wuweb.dll


    Step 3. Save the file to your desktop, using a .bat or .cmd extension.

    Step 4. Double-click the icon of the .bat or .cmd file.

    Step 5. A command window will open, run the commands, and then close.

    The next time you visit the Windows Update site, you should not have any problem installing the latest patches.

     

    Another possible fix is to install an older version of the Windows Update files (downloadable from Step 2 of Microsoft Knowledge Base article http://support.microsoft.com/kb/927891/en-us#SPR over the newer version. This will involve launching the installer from a command line using a switch know as /wuforce. 

     

     

    Thank you,

     

    Stephen Holm, MS

    WGA  Forum Manager

     

    Monday, December 17, 2007 5:58 PM

All replies

  • Good Morning Truth,

     

    Your issue appears to be Windows Update and not Windows Genuine Advantage (WGA) related. This Forum is only for support of WGA. Your issue appears to be outside the scope of the Genuine Advantage forum. Please visit https://support.microsoft.com/oas/default.aspx?gprid=6527 and submit a support request for Windows Update problem which you are experiencing. In an attempt to assist I would like to provide the following information. First please visit the following Knowledge Base (KB) article “Updates are not installed successfully from Windows Update, from Microsoft Update, or by using Automatic Updates after you repair a Windows XP installation”  located @ http://support.microsoft.com/kb/943144 . Also visit the XP Newsgroups @ http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?query=Validation+Tool+%28KB892130&dg=microsoft.public.windowsupdate&cat=en-us-ms-winxp&lang=en&cr=US&pt=&catlist=B0DE109D-10E1-4C3C-BCC9-8EB7A22FC6A0&dglist=&ptlist=&exp=&sloc=en-us and search for Validation Tool KB892130. There are many articles you can review.

     

    Next, recently many users have experienced problems surrounding the Windows Genuine Advantage Validation Tool (KB892130).   If you find that Windows Update refuses to install most patches, you can register its missing DLLs yourself. This can be accomplished by manually entering seven commands (shown in Step 2, below) at a command prompt. If you need to run the fix on multiple machines, it's easiest to use a batch file, as Steps 1 through 5 explain:

    Step 1. Open Notepad (or any text editor).

    Step 2. Copy and paste the following command lines into the Notepad window (the /s switch runs the commands silently, freeing you from having to press Enter after each line):

    regsvr32 /s wuapi.dll
    regsvr32 /s wuaueng1.dll
    regsvr32 /s wuaueng.dll
    regsvr32 /s wucltui.dll
    regsvr32 /s wups2.dll
    regsvr32 /s wups.dll
    regsvr32 /s wuweb.dll


    Step 3. Save the file to your desktop, using a .bat or .cmd extension.

    Step 4. Double-click the icon of the .bat or .cmd file.

    Step 5. A command window will open, run the commands, and then close.

    The next time you visit the Windows Update site, you should not have any problem installing the latest patches.

     

    Another possible fix is to install an older version of the Windows Update files (downloadable from Step 2 of Microsoft Knowledge Base article http://support.microsoft.com/kb/927891/en-us#SPR over the newer version. This will involve launching the installer from a command line using a switch know as /wuforce. 

     

     

    Thank you,

     

    Stephen Holm, MS

    WGA  Forum Manager

     

    Monday, December 17, 2007 5:58 PM
  • OK, but why do you say it is a Windows UPdate problem?  I have not had any difficulties with KB892130, only 905474.  I think if I understand why, I am better able to pursue a solution.

     

    Thanks!

     

     

    Monday, December 17, 2007 8:01 PM
  • Truth,

     

            There are two possible solutions here. One is caused by a permissions problem in the registry. To fix this issue, follow the steps below:

     

    1. Click Start, and then click Run

    2. In the Open box, type regedit, and then click OK

    3. Expand HKEY_CLASSES_ROOT

    4. Locate the subkey HKEY_CLASSES_ROOT\LegitCheckControl.LegitCheck

    5. Right-click the subkey and select Permissions….

    6. Ensure that Administrators allowed Full Control permission

    7. Repeat steps 3-6 for the subkey
    HKEY_CLASSES_ROOT\LegitCheckControl.LegitCheck.1

     

            If this does not fix the issue with KB905474 update not installing, download the update to your desktop and manually install it.

     

    1. Click on the link below to download the KB905474 update manually

    http://www.download.windowsupdate.com/msdownload/update/v3-19990518/cabpool/windowsxp
    -kb905474-enu-x86_4bafa8793e8cdcaf4ba4ffc494df32d496154544.exe

    2. On the File Download Window, click Save and choose to save the file to your desktop.

    3. After the file downloads, go to your Windows desktop and double-click on the file named

    windowsxp-kb905474-enu-x86_4bafa8793e8cdcaf4ba4ffc494df32d496154544.exe

    4. Follow the instructions on the screen to install it

    5. Reboot your computer and go to Windows Update to check if the update as installed successfully.

     

    Another reason why the validation may fail occurs when the ActiveX control for the Windows Genuine Advantage Validation Tool has been disabled. Follow the steps below to make sure the ActiveX is enabled.

     

    1. Open Internet Explorer

    2. Click on Tools, Internet Options

    3. Click on the Programs tab

    4. Click on the Manage Add-ons button

    5. Find the Windows Genuine Advantage Validation Tool and click on it

    6. Verify the Add-on is enabled, if it is not. Click Enable and Ok twice to exit back to Internet Explorer.

    7. Close Internet Explorer and reopen it. Now try to validate Windows again.

     

    Thank you,

     

    Stephen Holm, MS

    Monday, December 17, 2007 8:27 PM
  •  

    Tuesday, December 18, 2007 1:10 AM
  • Martho,

     

    Please Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab,

    Copy to Clipboard, then paste the report into a New Post on this Forum.

     

    Step 2 is tell us about the COA. Tell us:


    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally

    identify you and can be fully reviewed, by you, before being posted.

    Thank you,

     

    Stephen Holm, MS

    Tuesday, December 18, 2007 5:33 PM